Operation Manager
Copehegan Hospitality Pvt. Ltd.(La Pinoz Pizza)
09.2024 - 01.2025
KEY PROJECTS
Requirement Gathering & Stakeholder Management
- Collaborated with stakeholder, procurement, finance, and to gather business requirements and define KPIs.
- Acted as a liaison between cross-functional teams to align execution with business goals.
Documentation & Process Improvement
- Created BRDs, process flow diagrams, gap analysis reports, and operational documentation.
- Conducted process mapping to identify inefficiencies and implemented control improvements.
- Standardized workflows for new outlet openings and stabilization.
Data Analysis & Business Insights
- Analyzed sales, inventory, warehouse, and dispatch data to support supply planning and revenue optimization.
- Identified high-performing SKUs and revenue drivers through trend analysis.
- Delivered:
10%+ sales growth through workflow optimization for Lord Petrick.
20%+ sales growth across multiple outlets of La Pinoz in Maharashtra. - Validated data accuracy and ensured reliability of reports used for management decision-making.
Implementation Support
- Managed ad-hoc reporting requests and supported ongoing operational analytics.
- Assisted in impact analysis and readiness assessment for new operational processes.
- Supported UAT validation and post-implementation stabilization of newly launched outlets.
- Monitored audit findings and customer feedback to drive compliance and service improvements.
Menu Customization & Sales Optimization
- Analyzed customer preferences and sales trends to restructure menu offerings.
- Coordinated with kitchen and quality teams to improve cost efficiency and consistency.
- Improved customer satisfaction and repeat sales through data-driven enhancements.
Quality Audit & Compliance Improvement
- Identified recurring compliance gaps through audit analysis.
- Implemented corrective measures leading to improved service quality and operational control.