Vijay R

• Provisioned and administered IT infrastructure, including storage, Unified Computing System (UCS), VMWare, and windows servers, ensuring optimal performance and availability for the organization's IT systems.
• Monitor infrastructure alerts and take corrective actions.
• Manage Windows server administration.
• Configuring the Alerts.
• Monthly patch and change activities.
• Troubleshooting Sev 1 and Sev 2 issues related to infrastructure issue.
• firmware upgrades for hardware components to ensure compliance with industry standards and security requirements.
• Migration of FTP portal from on-premises to AWS.
• Assist with beginner-level AWS administration and troubleshooting.
• FSX On-Tap basic troubleshooting and administration.
• Handle Active Directory administration.
• Deploy Mac systems via JAMF.
• Install, configure, troubleshoot, replace hardware, and maintain HP servers.
• Serve as the first point of contact for all APJ users.
• Managed vendor relationships for hardware installation and maintenance, ensuring effective collaboration and timely resolution of issues.
• Oversee procurement and decommissioning.

• End User equipment troubleshooting.
• Active Directory administration.
• Facilitate employee onboarding and offboarding.
• Handle incident and request management.
• Managed and administered hardware inventory, ensuring accurate tracking and organization of all IT assets.
• Manage license inventory.
• Oversee procurement and decommissioning.

• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited, and resolved within the scope of the Service Level Agreement.

• Chairing MI calls with participants including Service Owner, SME teams and stakeholders and driving the call towards issue restoration.

• Complete communication ownership during the whole Major

Incident call.

• Sending out IT Notifications to business.

• Identifying appropriate timelines and targets for recovery actions, feedback, and communications

• Assessing and Agreeing Business Impact and Incident Severity Level.

• Ensuring Complete Incident management life cycle is followed till incident gets resolved.

• Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration

• Highlighting risks and issues in actions identified during any Major Incident

• Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced

• Suggesting workarounds and methods of speeding up the recovery of an incident

• Identifying RCA owner and assigning the RCA.

• Participating in Post Incident Review call

• Ensuring actions from Post Incident Reviews are addressed or registered as risks or issues

• Interfacing with Problem Management to ensure that items that might have a wider applicability are appropriately managed

• Maintaining the Major Incident Management process

• Reviewing and updating process documentation

• Ensuring that key support information such as emergency contact lists is kept up to date

• Managing Mir3 Application (user, Schedule, and Notification)

• Server Decommissioning Task (removing decommissioned Server from HP Monitoring system)

• Active Directory and System Administration Tasks & Exchange
• Administration daily tasks include:
• Active Directory users and groups management
• Creating Users, groups and assigning different levels of permissions effectively with regular and special permissions
• Creating File shares and administration of the file shares
• Moving Objects from one OU to another in AD
• Management of security objects in AD & Maintenance of AD
• Creating Mailboxes, managing mailbox access, modifying mailbox size quota
• Creation of DL and managing them from admin console
• Reconnect mailboxes from disconnected storage in
• Exchange Server
• Email client administration tasks include Outlook
• Provide first-level technical support for global IT infrastructure supporting throughout the U.S
• And overseas
• Troubleshoot hardware, software, and network connectivity issues
• Good knowledge on MS Outlook, MS Communicator,
• Exchange, and Active Directory
• Knowledge on Blackberry like Enterprise activation, issues related to emails, messenger etc
• Major Incident and Operation Specialist
• Managing Major Incidents, ensuring that they are logged, progressed, updated, authorized, expedited, and resolved within the scope of the Service Level Agreement
• Chairing MI calls with participants including Service Owner,
• SME teams and stakeholders and driving the call towards issue restoration
• Complete communication ownership during the whole Major
• Incident call
• Sending out IT Notifications to business
• Identifying appropriate timelines and targets for recovery actions, feedback, and communications
• Assessing and Agreeing Business Impact and Incident Severity
• Level
• Ensuring Complete Incident management life cycle is followed till incident gets resolved
• Assessing the need for appropriate handover of responsibilities to maintain optimum performance of the recovery team over an extended duration
• Highlighting risks and issues in actions identified during any
• Major Incident
• Evaluating recovery actions to ensure that a recovery plan exists or is being actively produced
• Suggesting workarounds and methods of speeding up the recovery of an incident
• Identifying RCA owner and assigning the RCA
• Participating in Post Incident Review call
• Ensuring actions from Post Incident Reviews are addressed or registered as risks or issues
• Interfacing with Problem Management to ensure that items that might have a wider applicability are appropriately managed
• Maintaining the Major Incident Management process
• Reviewing and updating process documentation
• Ensuring that key support information such as emergency contact lists is kept up to date
• Managing Mir3 Application (user, Schedule, and Notification)
• Server Decommissioning Task (removing decommissioned
• Server from HP Monitoring system)

• Active Directory users and groups management.

• Creating Users, groups and assigning different levels of permissions effectively with regular and special permissions

• Creating File shares and administration of the file shares.

• Moving Objects from one OU to another in AD

• Management of security objects in AD & Maintenance of AD

• Creating Mailboxes, managing mailbox access, modifying mailbox size quota

• Creation of DL and managing them from admin console.

• Reconnect mailboxes from disconnected storage in Exchange Server

• Email client administration tasks include Outlook

• Provide first-level technical support for global IT infrastructure supporting throughout the U.S. and overseas

• Troubleshoot hardware, software, and network connectivity issues

• Good knowledge on MS Outlook, MS Communicator, Exchange, and Active Directory

• Knowledge on Blackberry like Enterprise activation, issues related to emails, messenger etc.