VIJAY R
Project Manager
Coimbatore,TN
Summary
Project & Service Delivery Manager with 10 years of experience leading large teams (60–70 members) across SaaS, IT Services, and AdTech domains. Proven expertise in project planning, execution, and delivery with strong focus on Agile, SDLC, risk management, SLA governance, and escalation handling. Skilled in stakeholder management, client communications, and BRMs, ensuring operational excellence and customer satisfaction.
Extensive AdTech expertise across Google Marketing Platform (CM360, DV360), DSPs, SSPs, and programmatic deals with hands-on experience in campaign setup, trafficking, pixel/floodlight tag implementation, creative QA (VAST/VPAID, HTML5), inventory management, and real-time bidding (RTB). Adept at audience targeting, brand safety, ad verification (IAS, DoubleVerify, Moat), attribution modeling, and campaign performance optimization.
Proficient in JIRA, Azure DevOps, MS Project, Salesforce, ZenDesk, and VMWare, with a track record of driving process improvements, workforce planning, and cross-functional collaboration to deliver measurable business impact.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Project Manager
Aceolution Private Limited
09.2023 - Current
- Managed a 60-member technical support team, including engineers and team leads, ensuring seamless operations and high performance.
- Monitored and optimized team productivity through workforce planning, resource allocation, and skill enhancement programs.
- Expertise in CPM, cCPM, CPC, CPCV, and CPA pricing models, optimizing campaign performance to meet client goals and objectives.
- Collaborated with engineering, product, and account management teams, handling JIRA, ADO, and ICM tickets to drive campaign success and client satisfaction.
- Project Planning, Execution & Delivery (Agile, Waterfall, SDLC)
- Budget, Scope & Timeline Management
- Risk Assessment & Mitigation | Change Management
- Stakeholder & Client Engagement | BRMs | Requirement Gathering
- Service Delivery & SLA Management | Escalation Handling
- Team Leadership & Cross-Functional Collaboration
- Tools: JIRA, Azure DevOps, MS Project, Confluence, Salesforce, MS Teams
- Performance Tracking | Status Reporting | Documentation
- Resource Allocation & Workforce Planning
- Process Improvement & Operational Efficiency
Team Lead
Saasant Infotech private limited
04.2022 - 06.2023
- Company Overview: Cloud-based software company focused on SaaS solutions.
- Supporting the customers of our Cloud-based software of SaasAnt Software as a service) application
- Installing the application on the server and debugging the error and providing prompt solutions
- Assisted Clients with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Evaluated system potential by testing the compatibility of new programs with existing programs.
- Gathered pertinent data, identified and evaluated options, and recommended effective courses of action to solve issues.
- Configured and tested new software.
- Performed technical troubleshooting and diagnosis, software installation, and information gathering to keep infrastructure operational.
Team Leader
Connect Business Solutions
12.2018 - 04.2022
- Company Overview: Customer service and business solutions provider.
- Assisted in the development of system security protocols.
- Developed and implemented preventive maintenance procedures.
- Responded to customer inquiries and provided technical assistance over the phone and Email.
- Monitored system performance to identify potential issues.
- Generated reports to track performance and analyze trends.
- Offered assistance in implementing and developing training programs.
- Configured hardware, devices, and software to set up workstations for employees.
- Diagnosed and troubleshot hardware, software, and network issues.
- Stepped up to assist the customer service manager with complaints and issues during times of department short staffing.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Team Leader
Sutherland Global Services
04.2016 - 05.2018
- Company Overview: Global provider of outsourced solutions.
- Worked with different stations to provide optimal coverage and meet production goals.
- Coached team members in techniques necessary to complete job tasks.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Designed a strategic plan for component development practices to support future projects.
- Developed and implemented bug fixes and path sets for existing web applications.
- Evaluated team member performance and productivity, provided feedback, and implemented corrective actions.
- Led and managed a team of technical support specialists to provide high-quality technical support to customers.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Education
B. C. A - Computer Application
Alagappa University
Karaikudi, Tamil Nadu04.2020
Diploma - Mechanical Engineering
Anna University
Chennai04.2015
12th - Computer Science
Anna University
Chennai04.2013
10th - Maths
S. Nm Hindu Vidyalaya Matriculation Higher Secondary School
Chennai04.2011
Skills
Project Management
Timeline
Project Manager
Aceolution Private Limited
09.2023 - Current
Team Lead
Saasant Infotech private limited
04.2022 - 06.2023
Team Leader
Connect Business Solutions
12.2018 - 04.2022
Team Leader
Sutherland Global Services
04.2016 - 05.2018
B. C. A - Computer Application
Alagappa University
Diploma - Mechanical Engineering
Anna University
12th - Computer Science
Anna University
10th - Maths
S. Nm Hindu Vidyalaya Matriculation Higher Secondary School
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