Project & Service Delivery Manager with 10 years of experience leading large teams (60–70 members) across SaaS, IT Services, and AdTech domains. Proven expertise in project planning, execution, and delivery with strong focus on Agile, SDLC, risk management, SLA governance, and escalation handling. Skilled in stakeholder management, client communications, and BRMs, ensuring operational excellence and customer satisfaction.
Extensive AdTech expertise across Google Marketing Platform (CM360, DV360), DSPs, SSPs, and programmatic deals with hands-on experience in campaign setup, trafficking, pixel/floodlight tag implementation, creative QA (VAST/VPAID, HTML5), inventory management, and real-time bidding (RTB). Adept at audience targeting, brand safety, ad verification (IAS, DoubleVerify, Moat), attribution modeling, and campaign performance optimization.
Proficient in JIRA, Azure DevOps, MS Project, Salesforce, ZenDesk, and VMWare, with a track record of driving process improvements, workforce planning, and cross-functional collaboration to deliver measurable business impact.
Project Management