Watching movies in Spare time and reading Books Spending Time with School and College Friends on Weekend
VIJAY RAGHAVAN
Senior Associate CS Phone
Chennai,TN
Summary
Started the Career as a Technical support Representative for the Dell Desktop and Laptop Computers in Sutherland
Then upskilled to support the customers for the Acer and Lenovo Computers for Technical and Non Technical Needs of the end-user
Moved internally to AVG Support team to help the customers with installation of AVG Anti Virus and removal of Virus from end user computers
Moved to Amazon Seller Support Team to help the Sellers selling on Amazon related to product detail page issues and with Sales related queries and supported the Sellers with their queries
Overview
18
18
years of professional experience
3
3
Languages
Work History
Senior Associate
Sutherland
12.2007 - 10.2025
- Worked as Technical support executive for dell and acer computers worked as Senior Seller Support representative for Amazon Seller Support
- Led cross-functional teams to streamline operational processes and enhance service delivery.
- Frequently inspected production area to verify proper equipment operation.
- Developed and implemented training programs to improve staff performance and service quality.
- Analyzed customer feedback to identify areas for improvement and drive strategic initiatives.
- Collaborated with management to create and monitor key performance indicators for team effectiveness.
- Spearheaded process optimization initiatives resulting in increased efficiency and customer satisfaction.
- Mentored junior associates to enhance skill sets and promote career development within the organization.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
Education
B.Com - Commerce
Madras University
Chennai01.2004
Skills
Team leadership
Performance monitoring
Team supervision
Training and mentoring
MS office
Computer skills
Attention to detail
Team collaboration
Customer interaction
Customer relationship management (CRM)
Time management
Problem-solving
Interests
Abilities
As I am working for more number of years I have basically worked out the way to have a Basic Work life balance in my life because of which I do not get stressed in Work Life which motivates me to provide 100% contribution to the task provided to me and complete the task within the Stipulated Time
Timeline
Senior Associate
Sutherland
12.2007 - 10.2025
B.Com - Commerce
Madras University