Vijay Sharma
B2B Inside Sales Professional
Chandigarh
Summary
A seasoned B2B professional with over two decades of hands-on experience in IT Services and SAAS based products appointment setting services via both outbound and inbound channels. Throughout these 2 decades career, I have played a pivotal role in propelling organizations of varying sizes, leading from small teams to 250 plus rep's powerhouses, towards unprecedented success.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Assistant General Manager of Operations
Datamatics
Chandigarh
06.2023 - Current
- Oversee all aspects of business operations, ensuring streamlined processes, efficient resource allocation, and optimal productivity.
- Managed over 150 appointments per month in US/UK and Europe for one of world's top 3 OEM.
- Team size grew from 3 to 25 in a span of 6 months.
- Establish and maintain vendor relationships, negotiating favorable terms to optimize procurement processes and reduce costs.
- Conduct regular performance evaluations and provide constructive feedback to team members, fostering their professional growth and development.
- Manage client relationships and served as primary point of contact, ensuring client satisfaction and identifying opportunities for growth.
- Develop and execute client engagement strategies, resulting in increase in client retention and growth in new client acquisitions.
- Conduct client needs assessments, identifying tailored solutions to meet their specific business objectives and requirements.
- Collaborated with cross-functional teams to ensure timely delivery of services and addressed any client concerns or issues promptly and effectively.
- Implement client feedback system, gathering insights to improve service delivery and enhance client experience.
- Engaged team members and improved performance by delivering daily updates and conducting regular meetings to obtain feedback and convey new policies.
- Coordinated with General Manager in different operational issues and promotional activities.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Monitored employee productivity and optimized procedures to reduce costs.
- Stayed up to date with industry trends and best practices to improve skills and organizational operations.
- Prepared annual budgets with controls to prevent overages.
VP Marketing and Inside Sales
Beyondcodes Inc.
Chandigarh
03.2022 - 11.2022
- Researching market's supply and demand for products and services offered.
- Prospecting business partners and developing commercial relationships with industry leaders.
- Developing annual marketing and sales plans based on research goals.
- Coordinating and optimizing regional sales strategies.
- Managing product distribution and advertising channels.
- Supervising marketing and sales department.
- Allocating budgets for marketing campaigns and product distribution.
- Creating new and updating existing operating procedures for sales and marketing team
- Reporting to board of directors about success of marketing and sales department
- Suggesting strategic changes based on received reports.
- Hired and managed 5 new managers to drive business growth specifically exploring NAM Market.
Head of Inside Sales
Grazitti Interactive
02.2017 - 09.2021
- Manage inside sales representatives' team.
- Set and track sales targets for the team.
- Suggest and implement improvements in the sales administration process.
- Coordinate department projects to meet deadlines.
- Report on sales metrics and suggest improvements.
- Prepare monthly, quarterly and annual sales reports and forecasts.
- Use customer feedback to generate ideas about new features or products.
- Research and discover methods to increase customer engagement.
- Ensure sales, finance and legal policies and procedures are met.
- Build an open-communication environment for team.
- Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales.
Director of Inside Sales and Operations
Sales-Pro Consulting
06.2015 - 07.2016
- Develop and implement innovative strategies and lead nurturing plans to drive business growth throughout the year
- Collaborate with Sales & Marketing management to develop and grow the opportunity pipeline in target regions worldwide
- Ensure that the company achieves its ambitious growth targets by driving qualified lead generation for all Sales Regions
- Work closely with Marketing & Sales teams to develop and execute effective prospecting and communication strategies, including call pitches, social media outreach, and other Sales 2.0 technologies
- Utilize best-in-class tools and technologies to continuously improve business development productivity and performance
- Recruit, train, coach, develop, and motivate a high-performing team of Business Development Executives/Inside Sales Representatives.
Director of Inside Sales
IT By Design
06.2014 - 02.2015
- Manage the inside sales representatives team
- Set and track sales targets for the team
- Suggest and implement improvements in the sales administration process
- Report on sales metrics and suggest improvements
- Prepare monthly, quarterly and annual sales reports and forecasts
- Research and discover methods to increase customer engagement
- Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales.
Sr. Manager – Delivery & Operations
Beyond Codes
05.2010 - 05.2014
- Managed a team of account managers involved in the delivery of various Tier 1 & Tier 2 client projects
- Responsible for ensuring effective & efficient delivery of the client projects
- Actively identify and qualify potential customers through smart calls, emails and digital channels
- Utilize marketing campaigns, referrals, and online research to generate leads.
Branch Manager Operations
Mas-Callnet Ind. Pvt. Ltd
05.2009 - 05.2010
- Ensuring all operations are carried on in an appropriate, cost-effective way
- Improving operational management systems, processes and best practices
- Helping the organization's processes remain legally compliant.
Area Campaign Coordinator
Bharti-Axa
01.2008 - 04.2009
- Operations and Telesales across North India
Shift Supervisor
Universal Cyber Infoway Pvt Ltd
Chandigarh
01.2003 - 01.2008
- Expanded sales team from 100 to 200 representatives
- Overlooking the functioning of my supervising team
- Interaction with the clients and meeting their required demands
- Training people for a particular process whenever required
- Responsible for counseling, conflict handling, staff retention
- Perform all other routine duties in accordance with division and guidelines.
Education
Post Graduate Diploma in Marketing Management - Marketing Management
Vinayaka Missions University
Tamil Nadu 01.2007 - 01.2008
Graduation -
Shimla University
Shimla 01.2001 - 01.2003
Higher Secondary Certificate -
DAV School
Chandigarh 04.1999 - 03.2000
Secondary Education - Science
Army School
Jammu & Kashmir 01.1997 - 03.1998
Skills
B2B Appointment Setting
Client Relationship Management
Business Operations Management
Lead Generation
Account Management
Market ResearchMarketing & Event Leads Management
Data-Driven Insights
Team Leadership and Mentorship
Timeline
Assistant General Manager of Operations
Datamatics
06.2023 - Current
VP Marketing and Inside Sales
Beyondcodes Inc.
03.2022 - 11.2022
Head of Inside Sales
Grazitti Interactive
02.2017 - 09.2021
Director of Inside Sales and Operations
Sales-Pro Consulting
06.2015 - 07.2016
Director of Inside Sales
IT By Design
06.2014 - 02.2015
Sr. Manager – Delivery & Operations
Beyond Codes
05.2010 - 05.2014
Branch Manager Operations
Mas-Callnet Ind. Pvt. Ltd
05.2009 - 05.2010
Area Campaign Coordinator
Bharti-Axa
01.2008 - 04.2009
Post Graduate Diploma in Marketing Management - Marketing Management
Vinayaka Missions University
01.2007 - 01.2008
Shift Supervisor
Universal Cyber Infoway Pvt Ltd
01.2003 - 01.2008
Graduation -
Shimla University
01.2001 - 01.2003
Higher Secondary Certificate -
DAV School
04.1999 - 03.2000
Secondary Education - Science
Army School
01.1997 - 03.1998