Vijay Shettisadavarti

Core Responsibilities

• Managed user accounts, licenses, roles, profiles, permissions, and sharing settings across Salesforce environments.
• Automated business processes using Salesforce Flows, enhancing efficiency and reducing manual effort.
• Supported Salesforce integrations with downstream applications, ensuring data consistency and troubleshooting issues.
• Migrated Salesforce Experience Cloud data to Financial Cloud, ensuring seamless transitions and process continuity.
• Created custom CRMA reports and dashboards to provide actionable insights for business stakeholders.
• Monitored and debugged Apex code to identify and resolve issues in a timely manner.
• Provided Level 2 support for Salesforce user queries and conducted training sessions for new feature adoption.
• Maintained Salesforce documentation, including configuration details, best practices, and user guides.

Salesforce Developer Contributions

• Designed and developed Lightning Web Components (LWC) with SLDS styling for responsive, accessible UI.
• Implemented Apex classes, triggers, batch jobs, and schedulable classes to support complex business logic.
• Created REST resources in Apex to expose Salesforce data securely to external systems.
• Built and consumed REST/SOAP APIs for seamless integration with ERP, Financial, and third-party applications.
• Configured Named Credentials and Auth Providers for secure authentication in integrations.
• Optimized SOQL queries and governor limit handling to improve performance.
• Developed reusable utility classes and frameworks to standardize coding practices.
• Automated test coverage for Apex classes and triggers to meet deployment requirements.
• Leveraged Salesforce DX (SFDX) for source-driven development, scratch org management, and streamlined deployments.
• Performed code reviews and peer mentoring, ensuring adherence to Salesforce coding standards.

Salesforce Integration Contributions

• Designed and consumed external web services via Apex HttpRequest/HttpResponse, handling JSON/XML payloads.
• Automated data synchronization between Salesforce and external systems, ensuring consistency.
• Implemented Platform Events and Change Data Capture (CDC) for real-time event-driven integrations.
• Built error-handling frameworks for API callouts, logging failures, and retry mechanisms.
• Optimized integration performance using Bulk API, Composite API, and asynchronous processing.
• Collaborated with external system owners to define integration contracts, data mapping, and security standards.

Salesforce Data Migration Contributions

• Executed end-to-end data migration between Salesforce orgs, ensuring seamless transition of Accounts, Contacts, Opportunities, and custom objects.
• Utilized Data Loader, Workbench, and custom Apex scripts for bulk data imports/exports.
• Designed migration strategy including data mapping, cleansing, deduplication, and validation.
• Handled complex dependencies such as lookup relationships and master-detail hierarchies.
• Performed pre- and post-migration reconciliation using reports and dashboards.
• Automated migration tasks with CI/CD pipelines and GitHub Actions.

Salesforce Community (Experience Cloud) Contributions

• Built and customized Community pages using LWC, Aura components, and standard templates.
• Configured page layouts, navigation menus, and audience targeting for personalized experiences.
• Implemented guest-user access controls and sharing settings, troubleshooting asset visibility issues.
• Integrated backend Salesforce data (Cases, Knowledge Articles, Accounts) into Community pages for self-service.
• Embedded dashboards and dynamic components to enhance user engagement.
• Optimized page performance and responsiveness across devices.
• Automated workflows and approvals directly from Community pages using Flows and Apex actions.

Quality Assurance Contributions

• Developed and executed test plans for Functional, Integration, Regression, and UAT Testing of Salesforce applications.
• Utilized Provar for Salesforce-specific test automation, ensuring efficient and accurate testing.
• Tracked and managed defects using JIRA, and documented test cases with Zephyr JIRA extension.
• Collaborated with development teams and stakeholders to ensure alignment on requirements and testing outcomes.
• Conducted Continuous Improvement initiatives to enhance testing processes and Salesforce functionalities.

Other Contributions

• Managed GitHub version control and GitHub Actions for test automation and Salesforce codebase.
• Automated deployment using Git CI/CD automation in Salesforce.
• ServiceNow experience: Incident, Service Ticket, and Change Request management.
• Supported data migration activities with tools like Data Loader, ensuring integrity during imports/updates.
• Stayed up-to-date with Salesforce releases, evaluating new features and recommending upgrades.
• Established and enforced best practices for platform usage and maintenance.

• Performed Outbound and Inbound API testing in Salesforce using Workbench, Postman, and SoapUI.
• Tested various third-party APIs including CIBIL, CRIF, and Perfios, ensuring seamless integration with Salesforce.
• Conducted Business Rule Engine (BRE) API testing in Postman to validate rule execution and integration.
• Analyzed Salesforce logs to troubleshoot issues and ensure smooth data flow and system functionality.
• Executed Manual Testing, UAT Testing, End-to-End Testing, and Sanity Testing for Salesforce applications.
• Collaborated with stakeholders to ensure that business requirements were met through comprehensive testing.
• Prepared and executed detailed test cases, identifying defects and providing clear documentation for resolution.
• Contributed to the testing of Kotak Bank's Personal Loan Origination system on the Salesforce platform, ensuring flawless functionality and user experience.
• Conducted testing for Kotak Bank's CLOS and Home/Vehicle Loan systems, validating end-to-end processes and integrations.
• Used Azure for project tracking, managing project timelines and deliverables effectively.
• Prepared detailed test cases, including requirement analysis, for various Salesforce-based projects.
• Project Tracking & Test Case Management: