TATA Samtec & Garuda
Vijay Singh
Service Ops. Manager
ROHTAK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
General Manager
Anand Motors(TATA Motors CV Workshop)
Gohana(Sonipat)
2022.09 - Current
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Developed and maintained relationships with customers and suppliers through account development.
- Analyzed market trends and competitor activities to create competitive advantages.
- Achieved Highest revenue target in FY 22-23(20CR).Done 12.5 Cr after Sep-22.
Field Service Engineer
TATA Cummins Ltd.
Gurgaon
2017.01 - 2022.05
- BSVI Cummins Engine, After-treatment system,Fuel System failure investigation.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Managed maintenance data records and tracked operating information for onsite reference.
- Performed onsite installation, modification and maintenance of systems and equipment.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in mechanical and electrical systems. Scheduled service calls according to customer location and urgency of need. Examined faulty equipment, analyzed customer complaints to diagnose equipment malfunction.
- Trained personnel to align objectives, strengthen competencies and standardize operations. Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Investigated and troubleshot 10 product service issues weekly
Service Executive
MG Motors ( TATA Motors CV Dealer)
Hisar
2015.12 - 2016.12
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line..
- Maintained high customer satisfaction standards to meet or exceed targets.
- Established team priorities, maintained schedules and monitored performance.
- Maintained high customer satisfaction standards to meet or exceed targets
Asst. Works Manager
SP Jain Service Industries (TATA Motors CV Workshop)
Dharuhera(Rewari)
2012.06 - 2015.11
- Streamlined repair processes to minimize day-to-day downtime and increase overall productivity.
- Efficiently troubleshot and repaired equipment to cut company costs and maximize productivity.
- Created plans and communicated deadlines to ensure jobs were completed on time.
- Learned and adapted quickly to new technology and software applications
Education
Diploma - Automobile Engineering
PDM Institute of Engineering & Technology
Safidon(JIND) 2010.06 - 2012.06
Skills
Customer service management
Software
Cummins Insite
Microsoft Office
Hobbies
Watching and Playing Outdoor Sports.
Timeline
General Manager
Anand Motors(TATA Motors CV Workshop)
2022.09 - Current
Field Service Engineer
TATA Cummins Ltd.
2017.01 - 2022.05
Service Executive
MG Motors ( TATA Motors CV Dealer)
2015.12 - 2016.12
Asst. Works Manager
SP Jain Service Industries (TATA Motors CV Workshop)
2012.06 - 2015.11
Diploma - Automobile Engineering
PDM Institute of Engineering & Technology
2010.06 - 2012.06
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