VIJAY SINGH
Senior Engineer - Customer Support
Faridabad
Summary
To secure a position where I can apply my skills and contribute to the company's goals while continuing to grow professionally.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Senior Engineer - Customer Support
Progression Infonet Pvt. Ltd.
06.2024 - Current
- Managed Office 365, Active Directory, GPO Implementation, and user permissions.
- Managed EDR, MFAs, Azure Services, SharePoint.
- Handled Level 2 support via Mange-Engine Service Desk Plus.
- Managed Approx. 2000 user through Mange-Engine Endpoint Central.
Desktop Support Engineer-L2
Future Focus Infotech Pvt. Ltd.
02.2023 - 05.2024
- Company Overview: (Client: IBM India Pvt. Ltd.)
- Provided support for Citrix and Remote Desktop.
- Handled email configuration and permissions.
- Worked on create and configure MDM policies.
- Configure Microsoft Intune Device compliance policies and conditional access.
- Handled Level 1 and Level 2 support via Maximo and ServiceNow.
- (Client: IBM India Pvt. Ltd.)
IT Support Engineer
Isourse Technologies Pvt. Ltd.
05.2022 - 12.2022
- Company Overview: (Client: Uno Minda Ltd.)
- Managed remote access via TeamViewer, MS Teams, and Ammy Admin.
- Handled MS Outlook backup and restoration.
- Troubleshot OS issues, updates, and performance.
- (Client: Uno Minda Ltd.)
Desktop Support – L1
S.S. Enterprises
08.2019 - 04.2022
- Handled email backup and restoration in MS Outlook.
- Troubleshot OS, Windows updates, and performance issues.
- Installed and maintained applications.
Desktop Support Engineer
Quality Footwear Industries
09.2014 - 08.2019
- Configured and troubleshot desktops, laptops, and components.
- Supported software installation and maintenance.
- Supported LAN, remote access, and email server issues.
Education
Bachelor of Computer Applications - Computer And Information Systems
Shobhit University
03-2014
Skills
Office 365 (O365)
Active Directory
Cloud Support
System Administration
Server Support
Microsoft Intune
Azure Functions
GPO (Group Policy) Implementation
EDR (Endpoint Detection and Response)
MFA (Multi-Factor Authentication)
Azure Services
SharePoint Management
Citrix & Remote Desktop Support
MDM (Mobile Device Management) Policies
Microsoft Intune Device Compliance & Conditional Access
Ticketing Tools: Manage-Engine Service Desk Plus, Maximo, ServiceNow
Email Backup & Restoration (MS Outlook)
Troubleshooting OS, Windows Updates & Performance Issues
LAN & Remote Access Support
Microsoft 365 Administration (Exchange Online, Teams, SharePoint, OneDrive)
Windows Server Administration (Installation, Configuration, Maintenance)
Team collaboration
Team building
Manufacturing processes
Multitasking
Problem-solving
Problem-solving abilities
Teamwork and collaboration
Professional Overview
To secure a position where I can apply my skills and contribute to the company's goals while continuing to grow professionally.
Professional Development
- Azure AZ-104 Training, SSDN, Gurugram
- Windows Server Training, SSDN, Gurugram
Certification
Azure Administrator Associate
Timeline
Azure Administrator Associate
04-2025
Senior Engineer - Customer Support
Progression Infonet Pvt. Ltd.
06.2024 - Current
Desktop Support Engineer-L2
Future Focus Infotech Pvt. Ltd.
02.2023 - 05.2024
IT Support Engineer
Isourse Technologies Pvt. Ltd.
05.2022 - 12.2022
Desktop Support – L1
S.S. Enterprises
08.2019 - 04.2022
Desktop Support Engineer
Quality Footwear Industries
09.2014 - 08.2019
Bachelor of Computer Applications - Computer And Information Systems
Shobhit University