VIJAY SINGH
Senior Engineer - Customer Support
Faridabad
Summary
To secure a position where I can apply my skills and contribute to the company's goals while continuing to grow professionally.
Overview
11
11
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
Senior Engineer - Customer Support
Progression Infonet Pvt. Ltd.
06.2024 - Current
- Managed Office 365, Active Directory, GPO Implementation, and user permissions.
- Managed EDR, MFAs, Azure Services, SharePoint.
- Handled Level 2 support via Mange-Engine Service Desk Plus.
- Managed Approx. 2000 user through Mange-Engine Endpoint Central.
Desktop Support Engineer-L2
Future Focus Infotech Pvt. Ltd.
02.2023 - 05.2024
- Company Overview: (Client: IBM India Pvt. Ltd.)
- Provided support for Citrix and Remote Desktop.
- Handled email configuration and permissions.
- Worked on create and configure MDM policies.
- Configure Microsoft Intune Device compliance policies and conditional access.
- Handled Level 1 and Level 2 support via Maximo and ServiceNow.
- (Client: IBM India Pvt. Ltd.)
IT Support Engineer
Isourse Technologies Pvt. Ltd.
05.2022 - 12.2022
- Company Overview: (Client: Uno Minda Ltd.)
- Managed remote access via TeamViewer, MS Teams, and Ammy Admin.
- Handled MS Outlook backup and restoration.
- Troubleshot OS issues, updates, and performance.
- (Client: Uno Minda Ltd.)
Desktop Support – L1
S.S. Enterprises
08.2019 - 04.2022
- Handled email backup and restoration in MS Outlook.
- Troubleshot OS, Windows updates, and performance issues.
- Installed and maintained applications.
Desktop Support Engineer
Quality Footwear Industries
09.2014 - 08.2019
- Configured and troubleshot desktops, laptops, and components.
- Supported software installation and maintenance.
- Supported LAN, remote access, and email server issues.
Education
Bachelor of Computer Applications - Computer And Information Systems
Shobhit University
03-2014
Skills
Office 365 (O365)
Professional Overview
To secure a position where I can apply my skills and contribute to the company's goals while continuing to grow professionally.
Professional Development
- Azure AZ-104 Training, SSDN, Gurugram
- Windows Server Training, SSDN, Gurugram
Certification
Azure Administrator Associate
Timeline
Azure Administrator Associate
04-2025
Senior Engineer - Customer Support
Progression Infonet Pvt. Ltd.
06.2024 - Current
Desktop Support Engineer-L2
Future Focus Infotech Pvt. Ltd.
02.2023 - 05.2024
IT Support Engineer
Isourse Technologies Pvt. Ltd.
05.2022 - 12.2022
Desktop Support – L1
S.S. Enterprises
08.2019 - 04.2022
Desktop Support Engineer
Quality Footwear Industries
09.2014 - 08.2019
Bachelor of Computer Applications - Computer And Information Systems
Shobhit University
Similar Profiles
OM PRAKASHOM PRAKASH
Customer Support Engineer at Progression Infonet Pvt LtdCustomer Support Engineer at Progression Infonet Pvt Ltd
Simarjit SinghSimarjit Singh
Lead Shopify Developer at Shinedezign Infonet Pvt Ltd. (WHMCS Global Services Pvt. Ltd.)Lead Shopify Developer at Shinedezign Infonet Pvt Ltd. (WHMCS Global Services Pvt. Ltd.)
Shikhar NawaniShikhar Nawani
Network Professional at Intec Infonet Pvt LtdNetwork Professional at Intec Infonet Pvt Ltd
DEEPTI KHURANADEEPTI KHURANA
Accounts Manager, HR & Administrator at SKS Law AssociatesAccounts Manager, HR & Administrator at SKS Law Associates
Santosh SahooSantosh Sahoo
Article Assistant at Grant ThorntonArticle Assistant at Grant Thornton