Hi, I’m
Vijay Singh Pathania
Senior System Admin
Chandigarh
Summary
Highly dedicated and organized system administrator with over 10 years of experience in technical support, system administration, and IT infrastructure management. Demonstrates expertise in Office365, MS Azure, Windows Server, V-Center and possesses extensive knowledge of SolarWinds modules includes administration and customisation. Adept at providing comprehensive infrastructure support, optimizing system performance, and ensuring high availability. Proven ability to mentor team members and create detailed Standard Operating Procedures (SOPs) to streamline operations.
Overview
11
years of professional experience
Work History
RT Global InfoSolutions Pvt. Ltd.
Senior System Administrator
05.2021 - 12.2024
Job overview
- Responsible for Windows Server administration(Install, configured manage, Group policy management, User management, File and folder sharing, Debbugging and resolving error in Active directory, DNS and DHCP, server patching and updates using Connectwise automate)
- V-Center administration (VM provisioning, cloning and management), Resource management (CPU, Memory and storage), VMware update manager (patching and upgrades), Datastore management and VM networking (vNICs, Vlan, port groups).
- Office 365 (User account management, Sharepoint permission management , One drive, MFA, Exchange online management)
- MS Azure admin (Entra ID management ,Azure monitor and log analyser, IAM, Azure storage). Deployed AVD to clients (VM creation, scaling and management, vNets, NSG, VPNs Blob and file storage, hostpool management, ARM.
- Microsoft Intune management (Device enrollment, Configuration profiles, Application management), Endpoint management, Device security policy and MFA configuration.
- Managing DNS records for applications.
- Expertise IT infrastructure device monitoring using Solarwinds Orion platform (NPM, SAM, NCM, NTA, IPAM modules management), Designed and implemented Solarwinds alerts, Developed dahsboad and Create reports in Solarwinds.
- Conducted audits of SolarWinds environments, optimising polling intervals, ensuring database health, and maintaining accurate inventory.
- Provided in-depth troubleshooting for SolarWinds-triggered alerts, including memory, disk, and network device performance issues, Integrated SolarWinds with ITSM tool ConnectWise Manage for streamlined ticket management and incident tracking.
- IT Glue platform admin( IT assets documentation, Assets management, Change management, Software and license documentation).
BioTrust Nutrition
IT Support Engineer
06.2018 - 05.2021
Job overview
- I was responsible for Office 365 (User account management, Sharepoint permission management , One drive, MFA)
- MS Azure admin (AAD, Azure monitor and log analyser, IAM, Azure storage).
- Microsoft Intune management (MAM, MDM)
- Windows Servers administrator (Install, configuration and management, ADDS management, GPO management, User creation and role assignment, Patching and updates using WSUS)
- IT infrastructure management, including Wi-Fi and biometric devices.
- IT infrastructure devices procurement through competitive analysis.
- Proficiency in Kaseya IT system management tool
- Standard Operating Procedures (SOP) creation and team training.
- Strong problem-solving, documentation, and communication skills.
Tech Mahindra Ltd.
Technical Infrastructure Management Engineer
07.2016 - 06.2018
Job overview
- I was responsible for Managing windows servers & O365admin.
- Took care of centralized helpdesk mailbox flow. Handled Escalated User calls using BMC Remedy IT tool.
- Installation, configuration, and Administration of IIS Web Servers.
- Administration of “McAfee Email Gateway & Cisco IronPort” for all Incoming and outgoingemails security.
- Handled Escalated User calls using BMC Remedy IT Service Management.
- Managing User/Group ID Management, Storage Quota, Mailbox Movement, Email Forwarding, Ownership/Membership, Send as Permission.
- Monitoring Windows Servers and AD /DNS/DHCP/WSUS/File Server Administration.
- Front end technician on rotational shifts for centralized IT Service helpdesk.
- Proactive monitoring of IT Infrastructure devices through NEXTHINK tool.
Wipro Limited
IT Support Engineer
11.2014 - 07.2016
Job overview
- Managed system administrationtasks, including user account creation, group policy management, and data backups, ensuring smooth operations and data security.
- Installed, upgraded, and configured Windows Server 2012/2012R2 environments to meet organizational needs.
- Configured and troubleshot Microsoft Outlook (2007/2010/2013) connectivity issues to ensure uninterrupted email communication.
- Resolved system domain join issues, DNS/DHCP configuration errors, and other Windows OS-related problems.
- Performed Level 1 analysis for OS, network, and connectivity issues, escalating to L2/L3 teams when necessary.
- Troubleshoot operating systems, system software, and client applications to optimise user productivity.
- Deployed patches and software updates using LANDesk tools for efficient IT management.
- Encrypted laptops with CheckPoint and McAfee software to ensure data security compliance.
- Managed antivirus solutions and file servers to protect against threats and maintain server integrity.
- Gained hands-on experience with DNS, DHCP, HTTP, and FTP protocols.
- Set up user accounts, permissions, and passwords, ensuring proper system access control.
- Designed and installed structured cabling, performed cable punching and crimping, and managed racks, patch panels, and switch installations.
HCL Infosystems Ltd.
Customer Support Engineer
07.2013 - 09.2014
Job overview
- Experienced Desktop Support Engineer with expertise in managing and configuring Windows operating systems, including Windows 8, Windows 7, Windows XP, and Windows Vista.
- Skilled in installing and configuring client applications, network printers, and POS printers.
- Specialized in hardware support, with extensive experience in diagnosing, repairing, and maintaining servers, desktops, laptops, and peripheral devices, including hardware installation and upgrades.
- Proficient in Microsoft Office Suite and common desktop applications.
- Proven ability to diagnose and resolve hardware and software issues, including network connectivity, printer problems, and application errors.
- Experienced in using remote support tools and ticketing systems to provide efficient troubleshooting and IT assistance.
- Successfully delivered IT support to organisations such as Punjab National Bank, Oriental Bank of Commerce, and Xerox Machine technical support, ensuring seamless operations and minimal downtime.
Education
Bachelor of Technology from Computer Science Engineering
01.2008 - 1 2012
Skills
Microsoft Azure(Azure Virtual machines, Azure Blob, File and disk storage, Vnet, NSG, VPN Gateway, SSO,MFA, ARM, Powershell, Azure Monitor and logs)
Timeline
Senior System Administrator
RT Global InfoSolutions Pvt. Ltd.
05.2021 - 12.2024
IT Support Engineer
BioTrust Nutrition
06.2018 - 05.2021
Technical Infrastructure Management Engineer
Tech Mahindra Ltd.
07.2016 - 06.2018
IT Support Engineer
Wipro Limited
11.2014 - 07.2016
Customer Support Engineer
HCL Infosystems Ltd.
07.2013 - 09.2014
Bachelor of Technology from Computer Science Engineering
01.2008 - 1 2012
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