A highly motivated and seasoned technology professional with over 14 years' experience in project/program management, software development and data analytics.
Overview
22
22
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Staff Technical Project Manager
Zscaler
02.2022 - Current
Led cross-functional teams to deliver complex technical projects on time and within budget, enhancing operational efficiency and client satisfaction.
Managed project lifecycles from initiation to closure, ensuring alignment with business objectives and stakeholder expectations.
Developed comprehensive project plans utilizing Agile methodologies, facilitating adaptive planning and continuous improvement throughout project execution.
Collaborated with engineering and development teams to implement robust solutions using tools such as JIRA and Confluence for effective tracking and documentation.
Conducted regular risk assessments, identifying potential project issues early and developing mitigation strategies to minimize impact on timelines and deliverables.
Facilitated communication between technical teams and stakeholders, providing clear updates on project status, challenges, and achievements to ensure transparency and support decision-making.
Mentored junior project managers in best practices for project management methodologies, fostering a culture of learning and professional growth within the team.
Streamlined processes for resource allocation by implementing a centralized tracking system, leading to improved utilization of team skills across multiple projects.
Facilitated strong team collaboration through effective meeting management, open communication channels, and timely resolution of conflicts or issues.
Collaborated closely with cross-functional teams to ensure seamless communication and information sharing throughout project lifecycles.
Streamlined project processes by implementing agile methodologies, resulting in increased efficiency and faster completion times.
Demonstrated strong leadership skills by effectively managing diverse teams and maintaining high levels of motivation, even during challenging periods of significant change or tight deadlines.
Implemented best practices in change management to minimize disruptions during project transitions or scope adjustments.
Managed Number project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
Successfully delivered multiple high-profile projects on time, ensuring client satisfaction and fostering long-term relationships.
Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
Integrated cutting-edge technology solutions into existing systems to streamline workflows and improve overall operational efficiency across various departments within the organization.
Established clear lines of communication between stakeholders by creating detailed status updates that kept everyone apprised of critical milestones throughout each stage of the project.
Partnered with project team members to identify and quickly address problems.
Developed comprehensive documentation such as user guides and training materials to facilitate smooth handovers at the conclusion of each project phase.
Reduced project costs with diligent budget management and resource allocation strategies, enabling the completion of projects under budget.
Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
Identified risks early in the project lifecycle, developing mitigation plans to prevent schedule delays or cost overruns.
Optimized resource utilization by accurately forecasting staffing needs and proactively addressing potential bottlenecks in the project pipeline.
Drove innovation within the organization by researching and implementing new tools, technologies, and methodologies that optimized project delivery processes.
Led cross-functional teams to successful project outcomes by fostering collaboration and clear communication.
Streamlined project delivery processes, significantly reducing time to market for new software products.
Developed robust vendor management system, improving service quality and reducing costs.
Implemented risk management strategies that significantly mitigated potential project delays and cost overruns.
Drove innovation within project management office by introducing cutting-edge technology and methodologies.
Utilized collaboration tools such as JIRA and Confluence to track progress, document requirements, and maintain clear communication within teams.
Improved project visibility and stakeholder satisfaction with regular, detailed progress reports and presentations.
Spearheaded process improvement initiatives that resulted in significant time savings and reductions in errors across multiple projects.
Communicated project plans and progress to key stakeholders and project contributors.
Technical Program Manager
Paytm
02.2021 - Current
Acted as Technical Program Manager for Lending business for Paytm. Handled multiple releases for both consumer and business app on paytm app store.
Worked closely with product, development, QA and devops teams to ensure the timely release of multiple lender integrations for consumer and merchant app.
Tracked multiple lender integration projects in parallel, identified dependencies and risks and worked with multiple component teams (FE, BE, LIS, LMS, risk) to ensure smooth delivery.
Drove PRD, discussions solutioning, dev integration and QA testing to ensure smooth delivery.
Acted as SPOC for all delivery related issues to external teams and product/business stake holders in lending business.
Followed Agile scrum/Kanban/XP as per situation to ensure product delivery is on track. Used Jira to track user stories, defects and tasks and dev complete/QA complete and Go Live dates.
Ensured stake holders are kept informed of any delays or Red flags well in advance that can cause delay in milestones and took corrective actions to bring project on track.
Conduct sprint planning, daily scrum, sprint review and retrospective for multiple delivery/QA teams in lending business.
Adept in managing high pressure situations, conducting war rooms and bring teams together to fix high severity/critical incidents in product.
Conduct defect triage, RCAs and implement preventive measures to prevent code breakages in product suite.
Implemented continuous quality improvement to improve KPIs Defects per KLOC, defect criticality, defect leakage, defect removal efficiency, user story acceptance rate.
Create prod readiness and deployment checklist to ensure the relevant APIs are whitelisted, environment setup (Jenkins, Kibana…) is in place, components deployed to prod.
Ruthless prioritization of epics, stories and defects for development team, protect developers from distraction and ensure focus on sprint goals.
Communicate to stake holders effectively on delay, breaking bad news, setting difficult trade offs for product deliverables.
Align sprint teams to fast change in priorities, requirements, reallocate resources as per project priorities.
Handled team of 50+ resources across multiple products/services. Delivered over 15+ lender integrations in 6 months. (2 lenders per sprint)
Improved story points, burn down rate, defect per KLOC, productivity over short duration.
Project Planning and Tracking
Financial Budgeting & Planning
Data Analytics (Power BI, SQL, Python)
Sprint Planning, daily stand-ups
Productivity and quality improvement
User Stories, backlog tracking
Release Management
Process improvement
Automated Testing, Continuous Delivery
Effort Estimation/ Story points
Sr Scrum Master/Technical Program Manager
UST Global/Walmart Labs
07.2019 - 01.2021
Acted as Scrum Master/Project Manager for Big Data product teams with a focus on ensuring features are delivered on time and quality in each PI (Program Increment).
Handled over 3 Scrum teams with size 10 to 15 members (70 to 100 story pts) focusing on Supply Chain Inbound Quality, Advanced Shipment Notification, On Time In Full Analytics.
Built relationship with Product Managers to facilitate team's interaction with them. Conducted regular backlog grooming to maintain healthy backlog (2 times team velocity).
Worked closely with Data Engineers/Data Modelers to identify data sources, lineage, entity relationships, ETL data pipelines and consumption tables for self service analytics.
Tracked key issues and P1/P2 blockers, followed up consistently with other scrum teams/raised them in Scrum Of Scrums/Program weekly sync to get quick resolution.
Work closely with technical leads to identify dependencies and risks for delivering features for each sprint as per PI plan.
Developed Quarterly plan for each scrum team and presented them in PI Planning to leadership. Identified key risks/dependencies with other scrum teams.
Tracked large volume of Jira tickets (100 + per sprint), updated Jira tracking systems to provide transparency on product and sprint backlogs.
Implemented Kanban process for tracking delays in deliverables for scrum teams. Divided each story to sub tasks and identified bottle necks/blockers and critical paths for delivery.
Tracked and effectively communicated team velocity and sprint/release progress to all affected teams and management.
Manager rapid increase in sprint scope and ramping up of new team members ensuring team velocity and sprint goals are consistently at over 95% of initial commitment.
Trained and mentored new team members in Agile methodologies and understanding of Jira for tracking sprint progress.
Engineering transformation - Worked with team in implementing best practices like 100% code coverage, data quality framework, CI/CD implementation, schema change process.
Translated features to user stories and worked with team to estimate story points using techniques such as T-shirt sizing, planning poker, Fibonacci series.
Delivered over 8 epics per product (50 - 150 story pts per epic) for every quarter as per quarterly plan, consistently ensured team velocity is over 95% of initial commitment.
Release Management - Aligned user stories(tech, QA stories) to features to ensure features are complete on time as per release milestones.
Technology stack - Informix, Teradata, Google Cloud Platform, Looker, Casandra DB, Alteryx, Data Discovery, Spark, Hive, Kafka, Elastic search, Big Query, Automic, Yaml, SQL.
Service Engineer
Microsoft India
03.2018 - 05.2019
Interact with various stakeholders to understand requirements and identify areas for cloud performance automation, analytics and reporting.
Develop new features to automate cloud performance testing for big data workloads using tools such as C#, Power BI, SQL. Adept in using tools including GIT, JIRA.
Identified key areas of improvement and automation using scripts for testing and deployment to significantly increase productivity over 100% in software delivery.
Co-ordinate closely with onsite teams to manage release on time without any critical defects.
Work with cross functional teams including infrastructure, test data team, system team for release management.
Conduct sprint ceremonies such as daily scrum, sprint planning, sprint retrospective, sprint review. Ensure sprint goals are met and protect team from outside distractions.
Adopted agile scrum methodology such as continuous testing, automation and integration (Jenkins) in development process for delivering features.
Technology Stack - C#, Power BI, SQL, Hadoop, Spark, Kafka, ETL, Azure, Big data
Manager
DXC (Former HP Enterprise Services)
11.2015 - 07.2017
Worked closely with product owners and business to evaluate as-is processes and applications and made recommendations for to-be processes.
Delivered the project plan for the web based analytics tools capturing technical, usability requirements, and effort estimation and delivery timelines.
Developed the data and reporting framework (SQL, Teradata) and web based tools (Power BI, Tableau) required to track KPIs (contract value, SLA, resources, spend, geo foot print).
Delivered the Scope of work, work break down structure, effort estimation and schedules for proposed Business Intelligence application.
Assigned tasks to different team members for development, testing and defect fixing.
Managed project budget and allocation of cost to meet projected profitability commitments.
Change Management - Identify scope creep and review change requests from client, prioritize changes, create SOW for change requests, setup the change control process.
Identified Dependencies and Risks from multiple teams and ensured they are delivered on time for the team to meet project goals.
Work closely with DBAs, UI developers, QA specialists and product owners to ensure the delivery of features as per quarterly milestones.
Defined and implemented delivery governance process including check list for code quality, code review, static code analysis, defect tracking for project.
Provided Customer regular/periodic updates on the status of the project/deliverables. Ensured the deliverables meet functional & quality requirements.
Identified process improvement to eliminate waste and improve productivity of the team.
Managed all aspects of project life cycle from requirements gathering, development, testing and maintenance within allocated budget.
Achievement - Developed web based tool for analytics, realizing cost savings of over 100% in supplier spend management.
Team Size Handled - 10
Manager
Samsung Research & Development Institute Bangalore
04.2012 - 11.2015
Company Overview: Samsung Electronics
Program manager for multiple solutions for Samsung Electronics in B2B segment.
Samsung Vehicle Fleet Analytics-Solution for tracking, administering and managing fleets.: Trip stats, route optimization, fuel, speed, behaviour analytics.
Samsung Health Platform - Solution for tracking personal fitness and telehealth monitoring. Features: step count, Heart Rate, Calorie intake, messaging, video chat.
Mobile Order Processing for last mile delivery for retail shipments. Features include, user details, order pricing, quantity, E-signature, digital forms capture.
Work with development team on tracking project status/track issues/identify risks in deliverables; work with stakeholders to ensure dependencies are met on time.
Delivered the Scope of Work, Project plan with technical specifications, effort estimation, timelines and milestones for product development.
Adopted agile development methodology - Provided daily communications, scrum notes, sprint reviews reports, project retrospectives, and regular snapshots of project velocity.
Assisted project manager in developing work break down structure, effort estimation. Assigned tasks to different team members for development, testing and defect fixing.
Work closely with developers on business logic, define API, data and UX flow for stories and epics. Define JSON structure, Swaggers, data, end points, design patterns for web services.
Identified key areas of process improvement in delivering projects. Increased productivity using automation testing continuous integration and build.
Adopted continuous improvement to ensure zero critical defects in delivery. Applied Agile Scrum techniques to ensure Acceptance of epics and stories without rework.
Monitored the project progress and radiated the information to stake holders. Identified and mitigated team risks and impediments (Blocking Issues, Critical Defects) on daily basis.
Worked with Senior Management, Business & Release Management to understand the vision of the product, prioritize and develop software release planning.
Assisted MNC IT centre on HR. location and talent analytics. Developed frameworks, data models and statistical tools to assist in decision making as part of People practice at Zinnov.
Developed the data and reporting framework (SQL) and web based tools (Power BI, Tableau) required to track KPIs in terms of talent size, education, experience, domains.
Delivered the project with scope of work, effort estimation, timelines for development.
Worked closely with clients to identify and customize dashboards as per requirement.
Ensured project is delivered within budget and meets required quality and service levels.
Technology Stack - SQL, Power BI, Tableau.
Team Size - 5
Analyst
Frost and Sullivan
11.2009 - 11.2010
Consulting assignment to Fortune 500 Cos on European IT datacentre market - data analytics on pricing and product features to ensure the most profitable product mix.
Project Engineer/Software Developer
Wipro Technologies
01.2004 - 08.2007
Involved in design, development and project management activities for software applications for telecom products of leading companies.
Worked closely with clients to identify and implement features for customization of server management applications to meet market needs.
Interfaced with customers to address issues. Streamlined the daily/weekly status report.
Technology Stack - C++, Java, CVS, Unix, Windows
Education
MBA - International Business
Brandeis University, International Business School
Waltham, MA
01.2007 - 04.2009
B.E - Electronics and Instrumentation
UNIVERSITY OF MADRAS
Chennai
01.1999 - 04.2003
Skills
SDLC
Timeline
Staff Technical Project Manager
Zscaler
02.2022 - Current
Technical Program Manager
Paytm
02.2021 - Current
Sr Scrum Master/Technical Program Manager
UST Global/Walmart Labs
07.2019 - 01.2021
Service Engineer
Microsoft India
03.2018 - 05.2019
Manager
DXC (Former HP Enterprise Services)
11.2015 - 07.2017
Manager
Samsung Research & Development Institute Bangalore
04.2012 - 11.2015
Consultant - Advisory (Analytics)
Zinnov Management Consulting LLC
11.2010 - 04.2012
Analyst
Frost and Sullivan
11.2009 - 11.2010
MBA - International Business
Brandeis University, International Business School