Vijay Srivastava
Pune
Summary
Results-driven Associate Software Engineer at Mozaiq Automation Pvt Ltd, skilled in SQL and Power BI. Successfully developed dashboards that enhanced system monitoring and improved data accuracy. Proven ability in incident management and client engagement, fostering strong relationships while optimizing performance and support processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Associate Software Engineer
Mozaiq Automation Pvt Ltd
Gurgaon
10.2021 - 10.2024
- Monitored and supported production systems to ensure uptime, performance, and data accuracy.
- Developed and maintained Power BI dashboards to report on system health and ticket trends.
- Wrote and optimized SQL queries to support data extraction, report automation, and troubleshooting.
- Acted as first point of contact for incident management, escalating and resolving issues based on severity.
- Collaborated with development and QA teams to perform root cause analysis and implement fixes.
Key Account Manager
FlyRemit Fxkart.com
Bangalore
06.2018 - 10.2021
- Engaged with PAN India channel partners to provide remittance-related information and delivered online support for documentation processes.
- Assessed client requirements by analyzing market trends and currency fluctuations to offer optimized forex solutions.
- Acquired new clients by presenting tailored offerings, negotiating forex rates, and opening corporate accounts, contributing to business growth.
- Built and nurtured customer relationships through consistent communication, resolution of queries/complaints, and a focus on service quality and client retention.
- Managed end-to-end documentation for forex requirements, ensuring accuracy and adherence to compliance standards.
SENIOR INSIDE SALES EXECUTIVE
Book My Forex Pvt. Ltd
Gurugram
08.2015 - 05.2017
- Handled inbound and outbound customer interactions via calls, chats, and order confirmations, guiding clients through foreign exchange products such as currency, prepaid cards, wire transfers, and demand drafts.
- Provided end-to-end assistance for forex and remittance transactions, ensuring seamless coordination with internal branches and partner banks.
Senior Officer
Yes Bank Ltd
Gurugram
12.2013 - 08.2015
- Interacted with clients via telephone to provide detailed information about products and services, ensuring clarity and satisfaction.
- Logged inquiries, comments, complaints, and transaction details accurately, and took appropriate action based on customer feedback.
- Resolved customer queries efficiently by coordinating necessary changes and following up to ensure closure.
GLOBAL SALES & SUPPORT EXECUTIVE
Simplilearn Solutions Pvt. Ltd
Bangalore
12.2011 - 12.2013
- Managed all activities related to revenue generation and forecasted the sales process from initial point of contact
- Supervised the upgrade & renewal of service
Education
MBA - Marketing & Finance
International School of Management Excellence
Bengaluru12.2011
Bachelor of Computer Applications - Computer And Information Sciences
Virendra Swarup Institute of Computer Studies
Kanpur06.2010
Skills
- Languages & Tools: SQL, DAX, Power BI
- Data Visualization: Power BI dashboards, reports
- Databases: SQL Server
- Other: Production support, Key Account Management
Certification
- Course Completion Certificate in Power BI from Simplilearn
- AddPro India, Bangalore as Management Trainee Aug'11 – Dec'11
- Advance Digital Marketing Certified from Delhi School of Internet Marketing
- Udemy Certified Anti-Money Laundering specialist
PERSONAL DOSSIER
- Date of Birth: 20th June 1990
- Languages Known: English & Hindi
Timeline
Associate Software Engineer
Mozaiq Automation Pvt Ltd
10.2021 - 10.2024
Key Account Manager
FlyRemit Fxkart.com
06.2018 - 10.2021
SENIOR INSIDE SALES EXECUTIVE
Book My Forex Pvt. Ltd
08.2015 - 05.2017
Senior Officer
Yes Bank Ltd
12.2013 - 08.2015
GLOBAL SALES & SUPPORT EXECUTIVE
Simplilearn Solutions Pvt. Ltd
12.2011 - 12.2013
MBA - Marketing & Finance
International School of Management Excellence
Bachelor of Computer Applications - Computer And Information Sciences
Virendra Swarup Institute of Computer Studies
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