Vijay Sunil Bhain
Yamunanagar
Summary
Throughout my experience, I have gained analytical and research skills. I further developed my research, analysis, and translation skills during my work in executive research. I have also developed talents in multi tasking on a different projects as per the business requirement. I have bilingual knowledge and fluency in English.
Overview
8
8
years of professional experience
Work History
Pro Host
AIRBNB
03.2020 - 03.2025
- Play a key role in project strategy and work plan setting, contributing to the overall success of the team, and ensuring alignment with organizational goals.
- Take the lead in knowledge management tasks, effectively organizing and sharing information to enhance team collaboration and productivity.
- Provide support to teammates, offering assistance and guidance related to their projects, and actively shadowing them to foster knowledge transfer and skill development.
- Efficiently manage team leaves and attendance, ensuring minimal impact on productivity, and a seamless workflow.
- Maintain clear and open communication with team members, fostering a collaborative and supportive work environment.
- Consistently demonstrate a proactive and solution-oriented approach, actively seeking opportunities to improve processes and enhance team performance.
- Ensure accuracy and attention to detail in all tasks and responsibilities, avoiding errors, and maintaining a high standard of work.
- Continuously seek opportunities for professional growth and development, staying updated with industry trends and best practices in project management.
- Led and managed a team of 12 members to successfully meet and exceed business goals
Senior Credit Specialist
American Express
01.2018 - 12.2018
- Managed inbound and outbound collections calls, effectively negotiating with customers to secure timely payments, and minimize delinquency rates.
- Successfully communicated the benefits of instant payments to customers, resulting in a 20% increase in on-time payments.
- Prioritized customer satisfaction by providing personalized assistance and guidance during the payment process, ensuring a positive customer experience.
- Proactively assisted customers in challenging situations, such as activating limit-exhausted credit cards, and resolving issues promptly and efficiently.
- Maintained a consistent focus on clarity and simplicity in all customer interactions, avoiding industry-specific jargon and complex terms.
- Ensured accuracy and professionalism in all documentation and reports, meticulously proofreading for errors and typos.
- Consistently met or exceeded performance targets, demonstrating a strong work ethic, and commitment to achieving results.
- Actively contributed to team meetings and training sessions, sharing best practices and insights to enhance overall team performance.
Travel-Sales Expert(APAC)
IGT Solutions Pvt Ltd
02.2017 - 12.2017
- Provided comprehensive after-sales support, addressing customer inquiries and resolving issues in a timely and satisfactory manner
Education
Bachelor Degree -
DR. CV RAMAN UNIVERSITY
01.2017
10th -
C.B.S.E Board
12th -
H.B.S.E Board
Diploma - Interior Designing
INIFD (International Institute of Fashion Design)
Skills
- Data Analysis
- Multitasking
- Adaptability
- Problem-Solving
- Interpersonal Skills
- Communication Skills
- Client Management
- Data analysis
- Team building
- Customer relationship management
Hobbies and Interests
- Traveling: Enhances cultural awareness and adaptability.
- Learning New Things: Demonstrates continuous personal and professional growth.
- Interacting with New People: Shows strong interpersonal and communication skills.
Timeline
Pro Host
AIRBNB
03.2020 - 03.2025
Senior Credit Specialist
American Express
01.2018 - 12.2018
Travel-Sales Expert(APAC)
IGT Solutions Pvt Ltd
02.2017 - 12.2017
Bachelor Degree -
DR. CV RAMAN UNIVERSITY
10th -
C.B.S.E Board
12th -
H.B.S.E Board
Diploma - Interior Designing
INIFD (International Institute of Fashion Design)
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