VIJAY SURADKAR
Hospitality Management
Navi Mumbai
Summary
Hospitality enthusiastic and Assistant Professor with 18 years of experience successfully contributing to Hospitality industry and Food & Beverage study curriculum development and delivery. Driven to contribute to program outcomes by facilitating engagement and supporting learning objectives. Hotel management professional with background in operational and academic advisement.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Assistant Professor
SHIELA RAHEJA COLLGE OF HOTEL MANAGEMENT
02.2022 - Current
- In-charge of Admission & Counselling Management, Teaching Subjects 3rd year BSc F&B Management theory and practical, 3rd year BA Culinary Arts Food legislation theory, In-charge of 3rd year Bsc and BACA Events, In charge of Food & Beverage club for the institution, In-Charge for various Workshops and Guest lectures, Question Paper setter and Moderator for Mumbai University subjects, Teaching 1st FyBsc HS F&B theory and practical's, In charge of Internal NAAC team criteria, In-Charge of various F&B and other Competitions
- Showcased departmental achievements at regional and national conferences, highlighting the institution''s commitment to academic excellence and innovative teaching strategies.
- Established strong partnerships with other institutions via collaborative research projects or exchange programs that benefited both faculty members'' professional development as well as student learning experiences globally.
- Maintained an up-to-date knowledge of subject matter by attending conferences, workshops, and webinars relevant to the field of study.
- Applied innovative teaching methods to encourage student learning objectives.
- Facilitated mock job interviews for student skill-building and promoted potential networking opportunities.
- Designed and implemented various educational activities and programs to meet student needs.
- Participated in various campus memberships at each assigned school to promote academics and faculty development.
Vice Principal- (Hospitality Division)
S. P. MORE COLLEGE OF HOSPITALITY AND BUSINESS MANAGEMENT
03.2013 - 08.2021
- Admission & Counselling Management, Event Management, Marketing for the institution, Plan, design, and develop learning objectives and content, Teaching and learning support: Design teaching material and deliver across a range of modules, supervise students' projects and placement, Set, mark, and assess work and examinations and provide feedback to students, Exam superintendent for the YCMOU university exams, Team & People Management, Recruitment and Training of faculty
- Collaborated with teachers to develop curriculum improvements, resulting in increased student engagement and achievement.
- Spearheaded successful accreditation reviews by maintaining high standards of compliance with state regulations and industry guidelines.
- Coordinated extracurricular activities, including clubs and athletic programs, to provide students with a well-rounded educational experience.
- Managed budget allocations effectively, ensuring adequate funding for instructional materials, equipment, and staff development opportunities.
- Improved parent-teacher communication by organizing informative events, updating website content, and distributing newsletters regularly.
- Oversaw the hiring process for new staff members to ensure that qualified candidates were selected to promote academic excellence within the school community.
- Empowered faculty members by involving them in decision-making processes related to curriculum development, resource allocation, and professional development opportunities.
- Developed a culture of collaboration among staff members through regular meetings, workshops, and team-building activities.
- Evaluated teacher performance through classroom observations, offering constructive feedback for improvement in instructional delivery methods.
- Interpreted district mandates and translated into actionable policies.
- Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
- Enforced disciplinary policy for both students and faculty.
- Planned and implemented professional development programs.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Coordinated yearly operations and staff budget, tracked expenses, and documented actions.
- Acted as principal for day-to-day running of school as well as key decision making.
- Mentored newly hired educators and provided encouragement and feedback.
- Kept school in full compliance with established policies, legal requirements and student safety standards.
- Prepared school budget and submitted to school board with recommendations for hiring, capital expenditures, and cost-saving initiatives.
- Formulated and implemented school safety and security policies.
- Implemented data-driven decision-making strategies to inform instruction adjustments based on student assessment results.
Executive - F & B Service
THE PARK HOTELS- NAVI MUMBAI
07.2011 - 03.2013
- Handling of Outlet and banquet operations- plan menus, perform service checks and supervision, Investigate & and resolve complaints concerning food quality & and service, comply with regulations, Budgeting & cost management, Sales forecasting, Pricing & Stock controlling, achieve revenue & profit goals, Plan for marketing, advertising & any other special restaurant function, Training & Employee Development: training & development of associates
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
Supervisor Food & Beverage Service
TRIDENT HOTELS,BKC
10.2008 - 07.2011
- Managed entire operations of all-day dining, O22 with a team of 32 members, Led operations of the outlet, managing sales, customer service, personnel & and quality with enhanced satisfaction levels & and exceeded expectations, Promote a customer-focused culture by in-house training of all team members, Prepare duty schedules and manpower planning
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated employee performance and coached and trained to improve weak areas.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated customer needs and feedback to drive product and service improvements.
- Generated reports detailing findings and recommendations.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Bar Team Member
CARNIVAL CRUISES UK
10.2007 - 07.2008
- Maintain guest service efficiency, Ensure safety, cleanliness, and hygiene standards of the outlet & ship, Plan duty roaster, training, and product knowledge of the staff
- Displayed excellent multitasking abilities during busy nights juggling customer orders, cash handling, and drink preparation.
- Managed inventory effectively, placing orders when necessary to prevent shortages or waste due to expiration dates.
- Adhered to strict safety guidelines regarding proper alcohol serving practices and identification checks.
- Maintained a clean and organized bar area, ensuring a welcoming atmosphere for patrons.
- Coordinated with kitchen staff on food orders from bar patrons, ensuring timely delivery without compromising drink preparation duties.
- Demonstrated expert knowledge of various cocktails, spirits, beers, and wines for informed customer suggestions.
- Assisted in training new hires on bar policies, drink recipes, and company standards for excellent service.
- Implemented proper cash handling procedures to minimize discrepancies in the register at the end of shifts.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Followed strict recipes and drink measurements to minimize product used.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upheld strict regulations for safe alcohol service and food safety.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Lead F & B Associate
JW MARRIOTT HOTEL ,MUMBAI
11.2005 - 08.2007
- Performance reporting to Restaurant manager, Ensure accuracy and update of excise books, FLRs, inventories, F& B training: Train and develop a team of associates
- Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Masters of Legislative Law (LLM)-ADR - Legal Studies, Alternate Dispute Resolution System
PARUL University, PARUL University
Gujrat, India06.2022
Bachelor of Legislative Law (LLB) - Legal Studies
KLE College Of LAW, Navi Mumbai, Mumbai University
NAVI MUMBAIMsc.in Tourism and hotel Management - undefined
ICE College of Hotel Management, Navi Mumbai, Madurai Kamaraj University (MKU)
B.Sc. in Hospitality & Hotel Administration - undefined
Institute of Hotel Management, Dadar, Mumbai, Indira Gandhi National Open University (IGNOU)
H.S.C. - undefined
D.G. Ruparel College, Mumbai, Maharashtra State Board
S.S.C. - undefined
IES New English School, Bandra, Maharashtra State Board
Skills
Service Delivery Management
Cost Control
Operations Oversight
Sanitation Standards
Food and Beverage Operations
Menu development
Hygiene Regulations
Strategic Planning
Staff Supervision
Relationship Building
Recruitment
Quality Assurance
Work Planning and Prioritization
Certification
Certificate program in Food safety in catering, Charted Institute of Environmental Health, London, 07/2007
Personal Information
- Date of Birth: 12/08/80
- Nationality: Indian
Languages
English
Hindi
Marathi
Timeline
Assistant Professor
SHIELA RAHEJA COLLGE OF HOTEL MANAGEMENT
02.2022 - Current
Vice Principal- (Hospitality Division)
S. P. MORE COLLEGE OF HOSPITALITY AND BUSINESS MANAGEMENT
03.2013 - 08.2021
Executive - F & B Service
THE PARK HOTELS- NAVI MUMBAI
07.2011 - 03.2013
Supervisor Food & Beverage Service
TRIDENT HOTELS,BKC
10.2008 - 07.2011
Bar Team Member
CARNIVAL CRUISES UK
10.2007 - 07.2008
Lead F & B Associate
JW MARRIOTT HOTEL ,MUMBAI
11.2005 - 08.2007
Masters of Legislative Law (LLM)-ADR - Legal Studies, Alternate Dispute Resolution System
PARUL University, PARUL University
Bachelor of Legislative Law (LLB) - Legal Studies
KLE College Of LAW, Navi Mumbai, Mumbai University
Msc.in Tourism and hotel Management - undefined
ICE College of Hotel Management, Navi Mumbai, Madurai Kamaraj University (MKU)
B.Sc. in Hospitality & Hotel Administration - undefined
Institute of Hotel Management, Dadar, Mumbai, Indira Gandhi National Open University (IGNOU)
H.S.C. - undefined
D.G. Ruparel College, Mumbai, Maharashtra State Board
S.S.C. - undefined
IES New English School, Bandra, Maharashtra State Board