VIJAY THARAVATH
Summary
- To direct the hotel operations by developing and implementing strategies and services which meets or exceeds the needs of guests, employees, and investors. Thus achieving Customer Satisfaction, Employee Satisfaction and Financial goals of the organization.
- Effective leadership abilities with the ability to lead or be led.
- Excellent analytical, communication, and coordinating skills with strong planning and organization skills.
Overview
18
18
years of professional experience
Work History
Facility Director
Jones Lang Lasalle
Bengaluru
10.2024 - Current
- Responsible for managing the upkeep of the JP Morgan Chase campus spread across 2.4 million sq.ft.
- Ensuring a seamless employee experience for all JPMC employees.
- Managing 11 dining outlets within campus to provide delectable F&B experience.
- Managing fire life safety measures in the campus.
- Presently working on setting up a new site to accommodate more seat requirements.
Operations Manager
ibis Bengaluru City Centre
Bengaluru
05.2024 - 09.2024
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Boosted F&B revenue through strategic initiatives.
- Strategised sales calls and ideas led to improved room and banquet revenues.
- Regularly monitored STR to understand market trend and study compset.
Cluster General Manager
Axcel Group UK
Edinburgh
03.2023 - 04.2024
- Headed six hotels under Axcel Group UK
- Brands included Hilton, IHG, Radisson and Best Western.
- Performed regular audits to evaluate compliance with BIS standards.
- Analyzed market data regularly to identify opportunities for growth or improvement within the business.
- Implemented marketing strategies to attract new clients
- Maintained strong relationship with online channel partners, airport authorities and convention centre managers to gain traction on business opportunities.
- Participated in meetings with senior management team to discuss strategic plans for future development.
- Maintained accurate records related to employee attendance, scheduling, payroll processing.
- Led recruitment, training, and development initiatives to build high-performing teams.
- Ensured compliance with all legal and regulatory requirements across the cluster.
- Conducted routine mandatory health, safety and maintenance checks within cluster.
- Collaborated with the HR department to address staffing and employee relations issues.
- Organized training sessions for staff on how best to interact with customers effectively.
- Conducted regular surveys to measure customer satisfaction levels.
- Was authorised England and Scotland Alcohol license holder within cluster.
Rooms Division
Accor
Hyderabad
11.2016 - 02.2023
- Worked in the capacity of Front office manager
- Graduated from Accor’s executive leadership program and got elevated to Director of rooms.
- Worked with two iconic hotels in Hyderabad. (Novotel Hyderabad Airport and Novotel Hyderabad Convention Centre)
- Developed and implemented strategies to maximize occupancy and revenue for the Rooms Division.
- Formulated policies and procedures related to guest services, employee relations and hotel operations.
- Developed relationships with key corporate clients in order to secure repeat business opportunities.
- Conducted regular meetings with department heads to review progress towards goals; identified areas needing improvement.
- Managed daily operations of front office, housekeeping, reservations, wellness, security, restaurant and engineering departments.
- Managed airline crew movement.
- Collaborated with airport managers and capitalised on airline layover business.
Rooms Division
Hyatt
Hyderabad & Ahmedabad
06.2011 - 09.2016
- Worked in capacity of Duty Manager and Assistant Front office Manager at Hyatt Hyderabad.
- Managed Front office operations and led the reservations single handed
- Supported revenue manager in making daily and monthly reports
- Monitored STR to analyse compset
- Worked on applications like cognos to generate sales report and study market trend and business opportunities.
- Maintained strong relationship with corporate travel managers.
- Was part of the pre opening hotel project in capacity of Assistant Front Office Manager at Hyatt Regency Ahmedabad
Rooms Division
The Zuri Kumarakom, Kerala Resort & Spa
Allepey
11.2008 - 06.2011
- Worked in capacity of Front Office Executive and got elevated to Duty Manager
- Managed Front office operations
- Collaborated with sales and marketing team to optimise on group business
- Supported reservations and revenue
- Worked in synxis to manage room inventory and rate optimisation
- Had the opportunity to streamline reservations, revenue and front office operations at Diani Reef Beach resort Mombasa (Kenya) part of zuri group of hotels.
- Did Sales calls in Nairobi and supported sales team to capitalise on business opportunities.
- Built strong relationship with travel managers in located in Nairobi
- Negotiated contracts with local travel managers in Nairobi.
- Attended travel mart and promoted diani reef for destination wedding and group bookings.
Guest Service Associate
Courtyard by Marriott
Chennai
06.2007 - 09.2008
- Worked as telephone operator and attended calls from customers to answer questions about hotel amenities, rates, availability etc.
- Supported reservations in plugging bookings and answering customer queries.
- Assisted with the organization of group events such as conferences, weddings etc.
- Resolved any customer complaints or issues professionally and efficiently.
- Developed strong relationships with repeat customers through positive interactions.
- Greeted guests upon arrival and departure.
- Collaborated with other departments to provide an excellent guest experience.
- Upheld company policies and procedures while ensuring compliance with safety regulations.
- Handled room service orders and attended to queries related to F&B.
- Did suggestive selling and upselling for rooms and during order taking.
Education
Bachelor of Science - Hospitality and Tourism Administration
Asan Memorial
Chennai, Tamil Nadu01.2007
Diploma -
Asan Memorial Institute of Hotel Management and Catering Technology
Chennai, Tamil Nadu01.2007
Skills
- Proficient with Opera
- Resaweb (Accor Worldwide CRS)
- Proficient with Micros
- Knowledge about IDEAs RMS
- Synxis (Sabre CRS)
- Reserve (Hyatt Worldwide CRS)
- FCS (Telephone Operating System)
- Worked with Fidelio & N-Suite (PMS)
Honors Achievements
- Nominated Rooms Person of the Year for Accor Asia Pacific Awards 2017 & 2018.
- Nominated Front Office Person of the year Hoteliers Award 2018
- Recognized as Accor Loyalty Champion
- Recognized for driving Guest Satisfaction score and ranking #2 Novotel in India
- Certified Service Coach for Hyatt International 2014-15
- Recognized as a key driver for Hyatt loyalty program
- Twice awarded employee of the month at Hyatt Hyderabad in 2012
- Awarded for the best innovation award for the year 2010, at The Zuri Kumarakom Kerala resort & Spa.
- Awarded Employee of the month and quarter at The Zuri Kumarakom Kerala resort & Spa in 2009.
- Received a letter of appreciation from bill marriott office for providing extreme guest satisfaction at Courtyard by Marriott, Chennai in 2008.
- Awarded a letter of appreciation for the best industrial trainee'05 by the General Manager of Trident Hilton Chennai, Mr. Sanju Soni.
- Awarded the best industrial trainee from ASAN Memorial IHMCT.
Languages
English, Hindi, Bengali, Tamil, Malayalam
First Language
Timeline
Facility Director
Jones Lang Lasalle
10.2024 - Current
Operations Manager
ibis Bengaluru City Centre
05.2024 - 09.2024
Cluster General Manager
Axcel Group UK
03.2023 - 04.2024
Rooms Division
Accor
11.2016 - 02.2023
Rooms Division
Hyatt
06.2011 - 09.2016
Rooms Division
The Zuri Kumarakom, Kerala Resort & Spa
11.2008 - 06.2011
Guest Service Associate
Courtyard by Marriott
06.2007 - 09.2008
Bachelor of Science - Hospitality and Tourism Administration
Asan Memorial
Diploma -
Asan Memorial Institute of Hotel Management and Catering Technology