Microsoft 365
Vijay Kumar TN
Senior HR professional
Bangalore,India
Summary
HR professional with over 21 years of rich combined expertise in All HR Functions with key focus on Profitability & Optimal Utilization of Resources.Encouraging HR practitioner and analytical problem-solver with talents for Blended training, team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
6
6
Languages
9
9
Certificates
Work History
Associate Director - HR
ThoughtFocus Technologies India Pvt Ltd
Mysore, Karnataka
01.2021 - 11.2022
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Created online training program for Leadership Competencies to be used during video training conferences as well as classroom training.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Reinvented brand, improving internal associate experience and building team cohesion with time-tested, growth-centered methodologies.
- Recommended and implemented practical business process solutions, working directly with stakeholders to drive customer expansion and increase revenue generation.
- Coached Potential leaders and analysts through varying details of operational functions, targeting deficiencies and replacing with industry best practices to encourage optimal growth.
- Defined clear targets and objectives and communicated to other team members by developing robust KPIs from Team Supervisor to Location leader levels.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained and developed personnel to improve business communications.
- Provided management oversight and operational control of assigned programs through business analysis.
- Delivered skill development programs for Leads and managers to present positive, exemplary image to clients
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
Co-Founder
GT Informatics
Bangalore, Karnataka
01.2020 - 12.2020
- Reviewed and edited all training materials for accuracy and company policy compliance for our clients.
- Conducted training courses and prepared videos for long-term use.
- Established foundational processes for business operations.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Prepared annual budgets with controls to prevent overages.
- Introduced new methods, practices and systems to reduce turnaround time.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Networked with other businesses and customers to increase sales opportunities and contacts.
- Developed marketing materials and campaigns to boost brand awareness and customer engagement.
Associate Vice President – HR
Startek Aegis Customer Support Services Pvt Ltd
Bangalore, Karnataka
02.2018 - 12.2019
- Developed new and improved training programs focused on operations excellence, HR, policies and Employee engagement
- Liaised between multiple business divisions to improve communications.
- Assessed skill gaps for employees and developed training courses to meet identified needs.
- Devised hiring and recruitment policies for 2500 plus-employee company.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for 5000+ new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Worked as effective team member while contributing to local and regional HR projects.
- Created organizational filing systems for records, correspondence and reviews.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Recruited top talent to maximize profitability.
- Accurately prepared weekly payroll and tracking data using internal BI system.
- Coordinated technical training, Micro learning programs and personal development classes for employees.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Structured compensation and benefits according to market conditions and budget demands.
Sr HR Manager
Quess Corp Ltd
Bangalore, Karnataka
11.2016 - 12.2017
- Liaised between multiple business divisions to improve communications.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Worked as effective team member while contributing to local and regional HR projects.
- Created organizational filing systems for records, correspondence and reviews.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Accurately prepared weekly payroll and tracking data using internal HRIS system.
- Structured compensation and benefits according to market conditions and budget demands.
- Processed employee claims involving performance issues and harassment.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
Sr. HR Manager Cluster Businesses
Concentrix Technologies India Pvt. Ltd
Bangalore, Karnataka
11.2011 - 09.2016
- Liaised between multiple business divisions to improve communications.
- Delivered new employee onboarding and training sessions in large forums.
- Developed and maintained courteous and effective working relationships.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Worked as effective team member while contributing to local and regional HR projects.
- Created organizational filing systems for records, correspondence and reviews.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Identified top talent and potential leaders to maximize profitability.
- Accurately prepared weekly payroll and tracking data using Peoplesoft.
- Coordinated technical training, Micro learning programs and personal development classes for employees.
- Structured compensation and benefits according to market conditions and budget demands.
- Led projects and analyzed data to identify opportunities for improvement.
• Increased Employee satisfaction by resolving issues.
HR Manager
Kochar Infotech Pvt. Ltd
Bangalore, Karnataka
12.2010 - 11.2011
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 500 new employees.
- Devised hiring and recruitment policies for 1000plus-employee company.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Streamlined recruiting processes for entire team.
- Established and maintained contacts with schools, employment agencies and other public organizations to find and attract applicants.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Supervised and mentored direct reports and developed talented HR teams.
- Guided leaders and employees on company policies, programs, benefits and salary administration
HR Manager
Genisys Integrated Systems India Pvt. Ltd
Bangalore, Karnataka
04.2010 - 10.2011
- Supervised and mentored direct reports and developed talented HR teams.
- Managed employee disputes by employing conflict resolution techniques.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
HR Manager
Firstsource Solutions Ltd
Coimbatore, Tamil Nadu
02.2002 - 04.2010
- Motivated employees through special events and incentive programs.
- Managed new employee orientation training process for more 300 employees each year.
- Processed employee claims involving performance issues and harassment.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Implemented performance reviews and motivational strategies to elevate HR team results.
- Supervised and mentored direct reports and developed talented HR teams.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Developed focused training programs, leadership pipeline and succession plans.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Advised executives on best practices for employee growth and productivity goals, consistently helping companies improve retention.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Managed employee disputes by employing conflict resolution techniques.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Maintained human resources regulatory compliance with local, state and related laws.
Education
MHRM: Human Resources - HR
Kuvempu University
Shivamogga 06.2010 - 04.2012
Bachelor of Science - Physics, Chemistry And Mathematics.
SJR College
Bangalore 04.1997 - 05.2000
Skills
Employee Training and Development
Competency development
Leadership Development
Top talent hiring
Strategic planning
Business Analytics
KPI Management
Employee Engagement
Accomplishments
- Was recognized for Leadership Development program which is now a Global program within ThoughtFocus.
- Awarded for successful Transition and On-time hiring for one of the largest transition within Startek [Aegis] in Nov 2019 Onboarded over 3000+ candidates in just 90 days without affecting the SLAs and CSAT.
- Contributed numerous culture building initiatives which let to achievement of ‘Great Place to Work 2013' & ‘2014' title for the organization • Top Talent award during 2014 and Support Star Award in 2015 at Concentrix
- Attributed for organizing Employee Engagement activities like “Kya Masti Kya Dhoom, Razzmataz, Energi, I One Marathon” , “52 Fun events Calendar” & “Fun Dozen” with original and creative ideas
- Documented as Star Supporter by the Centre Head, Vijayawada
- Best HOD for the quarter Oct 2009 – Dec 2009 – The Catalyst • Trained more than 12 new batches on program specifics
- Implemented “Puraskaaram” a Reward and Recognition model. Later the same was implemented in 7 locations of Firstsource- • Rewarded with “Best Idea” Certificate for Employee Engagement Tool in the month of August 2006
- Recognized as Creative HR by VP – HR
- Designed Logo for employee engagement and retentions(Firstsource)and for Employee care(Concentrix)and won first prize at national level
- Certified as Best Team Leader in the month of January, 2003 for the team's best performance
- Introduced a points strategy to reward & recognize the daily performers on a daily basis in 2003.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Associate Director - HR
ThoughtFocus Technologies India Pvt Ltd
01.2021 - 11.2022
Co-Founder
GT Informatics
01.2020 - 12.2020
Associate Vice President – HR
Startek Aegis Customer Support Services Pvt Ltd
02.2018 - 12.2019
Sr HR Manager
Quess Corp Ltd
11.2016 - 12.2017
Sr. HR Manager Cluster Businesses
Concentrix Technologies India Pvt. Ltd
11.2011 - 09.2016
HR Manager
Kochar Infotech Pvt. Ltd
12.2010 - 11.2011
MHRM: Human Resources - HR
Kuvempu University
06.2010 - 04.2012
HR Manager
Genisys Integrated Systems India Pvt. Ltd
04.2010 - 10.2011
HR Manager
Firstsource Solutions Ltd
02.2002 - 04.2010
Bachelor of Science - Physics, Chemistry And Mathematics.
SJR College
04.1997 - 05.2000
Affiliations
- Active member of JCI Mysore chapter since Jan 2022. Director of Learning and Development.
- Society of Human Resource Management since 2020.
Software
PowerBI
Articulate 360
ISpring
Canva
MS Project
Draw serif
Certification
Project Management Certification from IIM Raipur [2021-2022]
Interests
Calligraphy
Handwriting analysis
Virtual training
Content creation
Networking
Ghost writing
Research
Work samples
My video training gallery
Declaration
I hereby, declare that all information provided above is correct to the best of my knowledge. References can be provided upon requirement.
Yours Faithfully
Vijay Kumar TN