Vijaya Bharathi
Chennai
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Operations Associate
Opendoor
Chennai
03.2022 - Current
- Software-Based Operations and Listings, Maintenance Scheduling, Auditing, Virtual Assessments, and Daily Follow-Up in the US Real Estate Market
- Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales
- Investigated and resolved customer inquiries and complaints quickly
- Increased efficiency and team productivity by promoting operational best practices
- Data auditing for properties and collecting the data in Excel
- Seleforce, Admin tool
- Jira service management and confluence
- Helscout-utilities and contact inbox
- Twilio, Mode tool
- Maestro assessment tool.
Sr Customer Executive
interglobe Aviation Ltd
Chennai
03.2020 - 03.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Fielded incoming calls, greeted customers, answered travel inquiries, tagged and handled baggage and collected baggage fees at gate, secured flights, processed reservations, and monitored cabin availability
- Investigated and resolved customer inquiries and complaints quickly
- Educated passenger about billing, payment processing and support policies and procedures
- Tools - go now tool (for check-in passenger).
Sr Customer Support Engineer
CSS CORP
Chennai
08.2019 - 11.2019
- Roku Support For US Market
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Used remote diagnostic tools to identify sources of certain customer issues
- Explained complex technology-related issues in understandable terms to customers
- Installed and configured operating systems and applications
- Helped streamline repair processes and update procedures for support action consistency
- Researched and identified solutions to technical problems.
Customer Service Officer
Jet Airways India Ltd
Chennai
03.2017 - 08.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Fielded incoming calls, greeted customers, answered travel inquiries, tagged and handled baggage and collected baggage fees at gate, secured flights, processed reservations, and monitored cabin availability's
- Checked in passengers for domestic and international travel using computerized systems; verified documentation for international and domestic flights
- Announced and provided information on arrival and departure times, boarding procedures, gate changes, and carry-on regulations
- Coordinated and conducted internal audits to assess compliance with standard operating procedures, employee standards, and FAA and airport requirements
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction
- Created and maintained detailed database to develop promotional sales.
Customer Service Officer
Jet Airways India Ltd
Chennai
09.2013 - 12.2014
- Maintained clean and organized work environment to maintain customer safety
- Greeted and assisted all customers, including providing help with check-in, tagging luggage, ticketing changes, rebooking, and special service requests
- Processed tickets, checked baggage, and monitored carry-on baggage for size and quantity, collected checked baggage fees at gate, and assigned seats
- Taking care of safety and security measure as per DGCA policy and apply to the customer as well to the aircrafts
- Address and resolve escalated customer concerns, and assist agents in resolving complex issues
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Delivered prompt service to prioritize customer needs.
Education
BCA -
Jairam arts & Science college
04.2011
12th -
Vallal Pari High School
04.2008
10th -
Vallal Pari High School
04.2006
Skills
- Customer Service
- Oral and Written Communication
- Active Listening
- Analytical Problem-Solving
- Leadership
- Streamlining Operations
- Cost Reduction
- Organizational Efficiency
- Software-Based Operations
- Listings Maintenance
- Scheduling
- Auditing
- Virtual Assessments
- Data Collection
- Sales Communication
- Customer Inquiry Resolution
- Operational Best Practices
- Data Auditing
- Excel
- Salesforce
- Admin Tool
- Jira Service Management
- Confluence
- Helpscout-Utilities
- Contact Inbox
- Twilio
- Mode Tool
- Maestro Assessment Tool
- Exceptional Customer Service
- Product Knowledge
- Positive Experiences
- Incoming Call Handling
- Travel Inquiries
- Baggage Handling
- Reservation Processing
- Cabin Availability Monitoring
- Billing
- Payment Processing
- Support Policies and Procedures
- Go Now Tool
- Roku Support
- Basic Support
- Bug Fixes
- Configuration Issues
- Remote Diagnostic Tools
- Technology-related Issue Explanation
- Operating System and Application Configuration
- Repair Process Streamlining
- Technical Problem Solving
Certification
Aviation certified trainings on software and operation skill
Accomplishments
- Participation in seminars
- Participated in cultural activities
- Performer Award by Opendoor india ltd
Languages
- English
- Tamil
- Hindi( Basic Level )
Disclaimer
I hereby declare that the above furnished by me are true to the best of my knowledge and belief.
Timeline
Senior Operations Associate
Opendoor
03.2022 - Current
Sr Customer Executive
interglobe Aviation Ltd
03.2020 - 03.2022
Sr Customer Support Engineer
CSS CORP
08.2019 - 11.2019
Customer Service Officer
Jet Airways India Ltd
03.2017 - 08.2019
Customer Service Officer
Jet Airways India Ltd
09.2013 - 12.2014
BCA -
Jairam arts & Science college
12th -
Vallal Pari High School
10th -
Vallal Pari High School