Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Vijaya Bharti

New Delhi

Summary

Career Objective


Detail-oriented and empathetic Customer Support Specialist with years of experience in resolving customer issues and delivering exceptional service. Seeking to join [Company Name] to leverage my strong problem-solving skills and customer-focused approach to enhance client satisfaction, streamline support processes, and contribute to a positive customer experience.

Overview

5
5
years of professional experience
3
3
years of post-secondary education

Work History

Customer Service Representative

Lenskart
03.2024 - Current
  • Analyzed and resolved technical issues reported through support tickets, utilizing advanced troubleshooting techniques to identify root causes and implement effective solutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Support Associate

Wipro
07.2023 - 01.2024
  • Managed multiple tasks simultaneously while maintaining composure during high-volume periods or challenging calls.
  • Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
  • Served as a reliable point of contact for internal departments, sharing expertise on product features, functionalities, and customer support best practices.
  • Improved overall customer experience by proactively identifying areas for process improvement within the support department.

Client Account Officer

IndusInd Bank
12.2020 - 05.2022
  • Delivered exceptional customer service by addressing client inquiries, resolving issues, and providing post-sale support to enhance overall satisfaction and retention.
  • Provided clients with clear explanations of loan terms, payment schedules, and any associated fees to ensure transparency and build trust.


Phone Banker

HDB Financial Services, HDFC Bank
03.2019 - 02.2020
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Used CRM system daily to maximize service opportunities and enhance communication.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Handled over incoming telephone calls, emails and chat requests.
  • Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.

Education

Bachelor of Arts -

University of Delhi
New Delhi, Delhi
04.2017 - 04.2020

Skills

    Customer Relationship Management

    The Fundamentals of Digital Marketing

    Product Knowledge

    Sales and Marketing strategy

    Effective Communication

    Attention to Detail and Accuracy

    Additional Skills

    Prospecting and Lead Generation

    Effective Communication

    Negotiation and Closing

    Critical Thinking

    Teamwork and Collaboration

    Problem Solving and Decision Making

    Adaptability and Flexibility

    Fresh-desk and Fresh-caller trained

Languages

English
Hindi

Timeline

Customer Service Representative

Lenskart
03.2024 - Current

Customer Support Associate

Wipro
07.2023 - 01.2024

Client Account Officer

IndusInd Bank
12.2020 - 05.2022

Phone Banker

HDB Financial Services, HDFC Bank
03.2019 - 02.2020

Bachelor of Arts -

University of Delhi
04.2017 - 04.2020

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Vijaya Bharti