Summary
Overview
Work History
Education
Skills
Websites
Certification
Skillsandknowledge
Personal Information
Languages
Awards
Disclaimer
Timeline
Generic
Vijaya Kumar H

Vijaya Kumar H

Govenahalli

Summary

Seeking to leverage my skills to drive business growth through leadership, data-driven decision-making, and effective strategies. I am eager to contribute to a forward-thinking organization, fostering both my personal growth and the success of the company.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Lead Merchandising Operations

Jumbotail Technologies
02.2020 - Current
  • Led the end-to-end execution of J24 Stores Merchandising Operations, Lucky Contests, Jix Promotions, WhatsApp Communications, Push Notifications, and other special campaigns
  • Ensured smooth onboarding and continuous training for new joiners, enhancing team morale and productivity
  • Developed and implemented sheet modules for J24 Stores Merch Operations, significantly reducing processing time and ensuring accurate offer ingestion and reflection
  • Maintained clear communication with stakeholders, creative teams, and teammates, leading to successful visibility campaigns and promotional activities
  • Addressed customer escalations promptly, providing clear communication and creating memorable experiences for contest winners.

Senior Associate Merchandising Operations

Jumbotail Technologies
  • Managed daily campaigns with 100% quality checks and timely delivery, showcasing strong leadership in task planning and team workflow optimization
  • Coordinated real-time visibility campaigns, leading special projects like Lucky Draws and Top Buyer Contests
  • Trained new joiners on campaign operations, improving team efficiency through smart operational techniques
  • Provided problem-solving assistance to teammates, enhancing customer engagement and satisfaction.

Associate Merchandising Operations

Jumbotail Technologies
  • Efficiently managed daily merchandising tasks, ensuring timely and accurate execution on the app
  • Coordinated with stakeholders and creative teams for live designs, maintaining high accuracy standards through quality checks
  • Enhanced customer service skills by resolving issues during the early COVID-19 period.

Digital Marketing Intern

Quess Corp Limited
08.2019 - 11.2019
  • Contributed to Quess Corp's website re-branding by categorizing verticals and brands
  • Managed social media marketing campaigns and performed keyword analysis to optimize content for SEO
  • Handled onsite submissions, Google listings, and profiling to enhance digital presence
  • Created and audited content for the website, ensuring alignment with marketing goals
  • Utilized Google Analytics for tracking and improving website performance.

Fun Consultant Intern

Hamleys
08.2018 - 09.2018
  • Managed Calendar Event Marketing (Letter to Santa), Visual Merchandising, and Customer Engagement
  • Acquired hands-on experience in retail operations, including cross-selling, up-selling, billing, and gift wrapping
  • Developed skills in visual merchandising, event marketing, and customer service.

Market Researcher Project

Farmzen
11.2018 - 12.2018
  • Conducted a research project to understand fruit consumption preferences and catchment area analysis
  • Contributed to the kick-start of a business focused on zero-based natural fruits.

Education

Master in Management Studies (International Business & Marketing) -

BSBS The B School, Bangalore City University
01.2020

Bachelor of Commerce (Cost Accounting & Marketing Management) -

Ananya Institute of Commerce & Management, Tumkur University
01.2018

Skills

  • Campaign Management
  • Targeted Marketing
  • Customer Engagement
  • Workflow Optimization
  • Quality Assurance
  • Team Coordination and Planning
  • Process Improvement
  • Stakeholder Management
  • Customer Experience
  • Software: Mo-engage, Karix, Wati, Text Local, Infinito, Firebase Link Console, Rambo, Santa Portal
  • Data Management Tools: Workbench, Periscope, Metabase Dashboards
  • Digital Marketing Tools: Google Analytics, SEO, Social Media Management
  • Leadership
  • Time Management
  • Multitasking
  • Effective Communication
  • Adaptability
  • Attention to Detail
  • Problem-Solving

Certification

  • IT Smart Plus - APLL
  • Six Sigma - Learn Tube

Skillsandknowledge

Campaign Management, Targeted Marketing, Customer Engagement, Workflow Optimization, Quality Assurance, Team Coordination and Planning, Process Improvement, Stakeholder Management, Customer Experience, Software: Mo-engage, Karix, Wati, Text Local, Infinito, Firebase Link Console, Rambo, Santa Portal, Data Management Tools: Workbench, Periscope, Metabase Dashboards, Digital Marketing Tools: Google Analytics, SEO, Social Media Management, Leadership, Time Management, Multitasking, Effective Communication, Adaptability, Attention to Detail, Problem-Solving

Personal Information

  • Date of Birth: 06/20/97
  • Gender: Male
  • Nationality: Indian

Languages

  • English
  • Kannada
  • Telugu
  • Hindi

Awards

  • Champion of the Month - March 2022 (Take Ownership)
  • Champion of the Month - June 2023 (Customer Fanaticism)

Disclaimer

I hereby declare that the information provided above is true to the best of my knowledge and belief.

Timeline

Team Lead Merchandising Operations

Jumbotail Technologies
02.2020 - Current

Digital Marketing Intern

Quess Corp Limited
08.2019 - 11.2019

Market Researcher Project

Farmzen
11.2018 - 12.2018

Fun Consultant Intern

Hamleys
08.2018 - 09.2018

Senior Associate Merchandising Operations

Jumbotail Technologies

Associate Merchandising Operations

Jumbotail Technologies

Master in Management Studies (International Business & Marketing) -

BSBS The B School, Bangalore City University

Bachelor of Commerce (Cost Accounting & Marketing Management) -

Ananya Institute of Commerce & Management, Tumkur University

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Vijaya Kumar H