Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Personal Information
Areas Of Interest
Timeline
Generic

VIJAYA KUMAR S

Bangalore

Summary

Dynamic Process Specialist with a proven track record at Infosys, excelling in vendor management and root cause analysis. Expert in volume licensing and data analytics, utilizing Power BI to deliver actionable insights. Adept at training teams and enhancing operational efficiency, ensuring high-quality outcomes and stakeholder satisfaction.

Overview

15
15
years of professional experience

Work History

Process Specialist

INFOSYS BUSINESS PROCESS MANAGEMENT
04.2024 - 05.2025
  • Working for Microsoft client - Volume Licensing OPS In and Data Entry Process
  • Resolved cases related to Volume Licensing of America, Asia and EMEA region.
  • Worked on COMSIC tool, VL Approval, E-Agreement tool.
  • Worked on PO creation, Agreement Creation, MOF, Meteaop.
  • Provided any training that team members required.
  • Handled team as SME to clear doubts and helped to resolve the queries related to process.
  • Utilized Power BI to create various analytical dash board that helped client to get quick insight of data.
  • Used DAX functions to create measure and calculated fields to analyse data and used power queries to transform the data.

Analyst

Altisource Business Solutions Pvt Ltd
11.2016 - 07.2023
  • Audits on Vendors Certification.
  • On boarding Appraisers, Brokers, Title, Corporate and Granite vendors.
  • Collaborating with Field Vendor Management for Vendor details.
  • Liaise with Stake Holders-Accounting, Corporate, Insurance, Internal Audit and Quality.
  • Enhanced Desk Audit for high profile vendors in the organisation and identifying potential risk of vendors.
  • Performing Due Diligence on vendors and enhanced desk Audit on Corporate vendors.
  • Requesting for SOC report, reviewing SOC2 report for hiring details, policy and procedures, password management and BCP for analysis of vendors.
  • On boarding new vendors by performing Due Diligence on them.
  • Scheduling quarterly and yearly desk audits and providing input for various decks.
  • Analysis of OFAC, CFPB reports to mitigate potential risk.
  • Preparing Process document for various vendor audit.

Analyst

Altisource Business Solutions Pvt Ltd
11.2016 - 02.2019
  • Identify the RCA (Root cause analysis) for the repair.
  • Co-coordinating with Team Leaders, Managers and different departments to achieve 100% quality repairs if there is delay and make sure homeowners are happy.
  • Also used to check with homeowners about the repairs performed by vendors.
  • Make sure SLA is adhered on time.
  • Initially used to create Work Orders as per customer complaints, also judge what is the complaint about before assigning vendor according to state.
  • Do follow up with vendor and make sure work is completed on time without delay.

Quality Analyst

Ocwen Financial Solutions Pvt Ltd
03.2015 - 09.2016
  • Define the scope of business areas.
  • Performing the Mortgage analysis as per client request.
  • Collecting Insurance and Tax money from customer on a monthly basis.
  • Shortage Spread given to customer as per RESPA Guide line.
  • Verifying customer details under HAMP or NON-HAMP rules.
  • As per RESPA Guidelines performing the modification adjustment analysis.
  • Communicating clients relating to the audited data.
  • Analyze the trend in QC data.
  • Identify the RCA (Root cause analysis).
  • Verify solution meets the requirements.

Senior Customer Service Associate

Accenture
07.2014 - 01.2015
  • The process deals with end-to-end Recruitment of an organization.
  • End to end Recruitment involves Scheduling, hiring, Documentation, Leave Management, Rewards & Recognition and Exit formalities.
  • We receive work through E-mails and through weekly call.
  • We can receive request in Bulk request or as single request.
  • We have worked on Work Queue Management (WQM) tool to know employee query regarding salary and any other issues.
  • We use People Soft (PS) tool to create employee profile and to update employee’s information’s like Personal Data, Job Information, Emergency information etc.
  • Schedule interviews for candidates post screening the resume and schedule interview according to candidate & Operations requirement.
  • Roll out offer letters post verifying documents.
  • Create Profiles for an employee who joins the organization.
  • Post creating employee profile will share employee Bank A/c # to payroll team.
  • Maintain Performance tracker of employees & keep posted to Managers regarding the same.
  • Manage Leave Tracker & Absence tracker of employees.
  • Transfer the profile when employees get promoted to different levels and to different team.
  • Transfer employees profile when transferred to different locations.
  • Follow ups for employee transfers.
  • Track employees service in the organization and arrange rewards if employee is with the organization more than 5years.
  • Exit formalities done for employees who are getting separated from the organization. Before doing exit formalities will try to retain employees.

Practitioner-CRM Operations

International Business Machine [IBM]
07.2010 - 07.2014
  • Handle critical LOB’S which involves in updating accurate customer Account and Contact information in IBM's Data base through Emails and Outbound Data Verification calls, In order to maintain Hygiene data in the database.
  • Data can be utilized by the Sales and Marketing team.
  • Monitor Lotus Notes Workspace Database and accept work inflow to process Customer Account and Contact data.

Education

Bachelors -

Computer Applications

Skills

  • Vendor management
  • Root cause analysis
  • Volume licensing

Languages

  • English
  • Hindi
  • Kannada
  • Tamil

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge and ability.

Personal Information

  • Date of Birth: 08/28/86
  • Gender: Male
  • Marital Status: Married

Areas Of Interest

  • Playing cricket
  • Listening to Music

Timeline

Process Specialist

INFOSYS BUSINESS PROCESS MANAGEMENT
04.2024 - 05.2025

Analyst

Altisource Business Solutions Pvt Ltd
11.2016 - 07.2023

Analyst

Altisource Business Solutions Pvt Ltd
11.2016 - 02.2019

Quality Analyst

Ocwen Financial Solutions Pvt Ltd
03.2015 - 09.2016

Senior Customer Service Associate

Accenture
07.2014 - 01.2015

Practitioner-CRM Operations

International Business Machine [IBM]
07.2010 - 07.2014

Bachelors -

Computer Applications

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VIJAYA KUMAR S