Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

VIJAYA SAGAR P

Hyderabad

Summary

Operations Leader with over 10 years of experience in program and project management, driving operational excellence and strategic service delivery for large-scale, cross-functional teams. Proven expertise in data-driven analysis, stakeholder management, and leading initiatives that improve service models and business outcomes. Adept at developing and implementing strategic frameworks, managing complex projects, and fostering cross-team collaboration to achieve business objectives. Skilled in leveraging technology and data to identify and address unmet needs, with a track record of securing executive buy-in for high-impact projects.

Overview

10
10
years of professional experience

Work History

Team Lead

Certify OS, US Company
11.2024 - Current
  • Manages cross-functional projects and initiatives to enhance service delivery and operational efficiency for a US-based company.
  • Collaborates with internal and external stakeholders to define project scope, prioritize initiatives, and ensure alignment with business objectives.
  • Utilizes data and metrics to analyze service performance, identify areas for improvement, and develop data-motivated strategies to address unmet needs.
  • Develops and presents business cases to leadership, outlining return on investment and resource requirements for new projects.

Team Supervisor / Team Manager, Client Services

ModMed India Private Limited, Hyderabad, India
10.2023 - 07.2024
  • Led and managed a high-performing customer service team, surpassing performance and quality goals through innovative process improvements and data-driven strategies.
  • Developed and implemented structured mentoring and coaching programs to enhance team capabilities and drive operational excellence.
  • Oversaw all aspects of performance management, metrics tracking, and reporting to ensure alignment with organizational objectives.

Team Lead, Google Cloud Business

Cognizant Technologies, Hyderabad, India
08.2022 - 10.2023
  • Managed and led a 100-150 member technical and customer-facing team for high-stakes Google Cloud projects.
  • Utilized Salesforce and JIRA to optimize workflow, directly contributing to a reduction in project completion times and improved efficiency.
  • Fostered strong collaboration with internal stakeholders to achieve project goals and operational objectives.

Team Lead

Tech Mahindra Limited, Hyderabad, India
09.2017 - 08.2022
  • Managed daily operations and ensured adherence to SLAs and KPIs by implementing data-driven monitoring frameworks.
  • Drove cross-functional project teams by collaborating with other departments to streamline processes and optimize resource allocation.
  • Conducted regular performance reviews, providing data-backed feedback and coaching to improve team productivity and quality of work.
  • Acted as a primary point of contact for client escalations, addressing operational issues promptly to maintain high service delivery standards.

IT Analyst, Google Process

Intelenet Global Services, Hyderabad, India
01.2016 - 09.2017
  • Served as an Annotation Analyst, providing technical support and resolving end-user issues for Google processes.
  • Developed comprehensive test cases, managed bug tracking, and performed root cause analysis to support the rapid resolution of service issues.
  • Maintained high project quality and adherence to deadlines through meticulous attention to detail and process.

Education

Bachelor of Technology - Computer Science Engineering

Jawaharlal Nehru Technological University
03-2014

Skills

  • Program & Project Management: Expertise in managing cross-functional projects, strategic planning, and implementation
  • Data Analysis: Ability to identify, collect, and analyze data to inform service strategy and decision-making
  • Stakeholder Management: Proven experience in building and managing relationships with diverse internal partners and executive audiences
  • Service Strategy & Operations: Focused on transforming service delivery models through innovative and intelligent operations
  • Tools & Platforms: Salesforce, JIRA, Google Cloud, and CRM platforms
  • Communication: Excellent communication and presentation skills for executive and cross-functional audiences
  • Certifications: Professional Google Workspace Administrator, Associate Cloud Engineer, Cloud Digital Leader (Google Cloud), Six Sigma White Belt

Accomplishments

  • Awarded 'Best Team Lead of the Year' for outstanding performance and leadership.
  • Recognized for significant contributions to process improvement initiatives.

Timeline

Team Lead

Certify OS, US Company
11.2024 - Current

Team Supervisor / Team Manager, Client Services

ModMed India Private Limited, Hyderabad, India
10.2023 - 07.2024

Team Lead, Google Cloud Business

Cognizant Technologies, Hyderabad, India
08.2022 - 10.2023

Team Lead

Tech Mahindra Limited, Hyderabad, India
09.2017 - 08.2022

IT Analyst, Google Process

Intelenet Global Services, Hyderabad, India
01.2016 - 09.2017

Bachelor of Technology - Computer Science Engineering

Jawaharlal Nehru Technological University

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VIJAYA SAGAR P