Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

VIJAYA ANANDAN R

Chennai

Summary

Experienced Telecom and Contact Center Engineer with over 15 years of proven expertise in technical infrastructure management, customer-centric automations, and enterprise telecom solutions. Adept at designing, implementing, and troubleshooting complex IP networks and voice systems. Trusted for successfully executing PAN-India technical rollouts, managing telecom operations across 77+ branches, and leading innovative automation projects including WhatsApp Chatbot. Skilled in project leadership, VoIP, PBX systems, mobile network infrastructure, and telecom financial accounts.

Overview

17
17
years of professional experience

Work History

Manager – Contact Center HO

GRT Jewellers (India) Pvt. Ltd.
Chennai
07.2008 - Current
  • Oversee enterprise-wide telecom and networking systems across 77+ branches.
  • Administer Cisco Call Manager, Unity, Contact Center platforms, routers, switches.
  • Analyze existing voice and data infrastructure; implement strategic improvements.
  • Manage deployment and maintenance of structured cabling (MDF, IDF).
  • Lead VoIP, PBX, and telecom automation projects.
  • Plan, execute, and monitor telecom initiatives with a focus on customer experience and scalability.
  • Collaborate with senior management and cross-functional teams to align technical solutions with business goals.
  • Maintain telecom cost controls, audits, and vendor relationships.

Education

Bachelor of Engineering (B.E.) - Electronics & Communication Engineering

Sri Venkateswara College of Science And Technology
Anna University
04-2022

CCNA – Routing & Switching -

RJP Institute
Chennai
01.2019

Diploma in Electronics & Communication Engineering (DECE) -

Vignesh Polytechnic College
Thiruvannamalai
01.2008

HSLC -

MCN Higher Secondary School
Chennai
01.2005

Skills

  • Cisco Call Manager
  • VoIP implementation
  • Project management
  • Cost control
  • Vendor negotiation
  • Customer experience
  • Strategic planning
  • Technical documentation
  • Infrastructure design
  • Change management
  • Multitasking Ability
  • Friendly, positive attitude
  • Conflict resolution
  • Flexible and adaptable
  • Unify Contact Center
  • VoIP
  • PBX
  • LAN/WAN
  • Wi-Fi
  • MDF/IDF
  • Mobile IBS
  • Cisco Routers/Switches
  • Structured Cabling
  • Telephony Apps
  • AI Chatbots
  • Tele-Application Design
  • Network Traffic Analysis
  • Telecom Budgeting & Accounts
  • Technical Project Management
  • Hardware and software configuration
  • API testing expertise
  • Configuration management
  • Continuous improvement

Accomplishments

  • Established GRT’s Contact Center from the ground up, integrating Cisco Call Manager and Unify systems.
  • Successfully implemented IP network infrastructure across all GRT branches.
  • Led PAN-India Toll-Free Telephony System deployment for centralized customer service.
  • Deployed branch connectivity solutions for 77+ locations, ensuring seamless communication.
  • Launched telecommunication applications tailored for executive and staff operations.
  • Directed in-building mobile signal (IBS) solutions for multiple branch locations.
  • Managed both technical and non-technical branch setups, including voice/data infrastructure.
  • Oversees telecom account operations with precision and compliance.
  • Leading AI-powered WhatsApp Chatbot (JPS/JSS) development project for customer automation.

Personal Information

  • Date of Birth: 03/27/90
  • Nationality: Indian
  • Marital Status: Married

Timeline

Manager – Contact Center HO

GRT Jewellers (India) Pvt. Ltd.
07.2008 - Current

Bachelor of Engineering (B.E.) - Electronics & Communication Engineering

Sri Venkateswara College of Science And Technology

CCNA – Routing & Switching -

RJP Institute

Diploma in Electronics & Communication Engineering (DECE) -

Vignesh Polytechnic College

HSLC -

MCN Higher Secondary School

Similar Profiles

CREATE PROFILE
VIJAYA ANANDAN R