Vijaya Baskar Kaliyamoorthy

• Technical Team lead of Unified System Operations Team ,scheduling and admin support groups, delegating duties and tasks.
• Review completed tasks to ascertain compliance with standards.
• Managed complex functional projects in various environments. Able to manage stakeholders expectations and delivering project objectives.
• With my experience and knowledge help troubleshoot and provide solutions for monitoring to prevent critical outages. Using the high level of technical knowledge worked with multiple business areas to enhance monitoring solutions wherever possible with the current tool sets.
• Monitor & Coach all team members and provide necessary advice and guidance, motivate them to produce desired results.
• Built strong relationships with customers through positive attitude and attentive response.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Held weekly team meetings to inform team members on company news and updates.
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
• Smooth transition of All accounts with ZERO accounts in RED/AMBER while going Live

• Technical Team lead of the monitoring and scheduling support groups, delegating duties and tasks. Maintain all the Metrics in GREEN, Including SLAs/SLO’s/KPI’s are MET.
• Review completed tasks to ascertain compliance with standards.
• Managed complex functional projects in various environments. Able to manage stakeholders expectations and delivering project objectives.
• Created and maintained the process and procedure documents of all accounts supported and quality RCAs are prepared and well-presented whenever required with global accepted standards
• With my experience and knowledge help troubleshoot and provide solutions for monitoring to prevent critical outages. Using the high level of technical knowledge worked with multiple business areas to enhance monitoring solutions wherever possible with the current tool sets.
• Monitor & Coach all team members and provide necessary advice and guidance, motivate them to produce desired results.
• Smooth transition of All accounts with ZERO accounts in RED/AMBER while going Live.

DISTRIBUTED BATCH JOB SCHEDULING AND TOOL ADMINISTRATION:

• Creation of new jobs / modifying jobs / Deleting Jobs / Handle scheduling / Adhoc Request
• Work with different application team in designing the jobs flows and resolve the scheduling conflicts.
• Movement of new created job in Production after testing it on Test server. Optimizing schedules using various option of scheduler and makes cleaners and tidier. Setting up dependencies, resources, variables.
• Event creation, JavaScript, Creation of customized reports using BIRT.
• Creation of resources and modifying resources for effective workload management.
• Performance management and tuning- proactively monitor the scheduling environment to optimize performance.
• Agent Installation, Configuration & troubleshooting. Agent group creation and load balancing.
• User creation and authorizations. Handling Change tasks and tasks during DR activities. Active Participation in MIs bridges and providing solutions.
• Calendar creation / Updating, Extended calendar creation / updating & Smart folder creation. Experience in creating jobs related to Peoplesoft, AFT, FW/FTE, AS400, OS and SAP.
• Experience on setting Up Batch Impact Manager Services/alerts.
• Working with Control M Configuration Manager (CCM) for Control M components and agents.
• Batch Performance analysis & Providing Improvements suggestions towards reduction of abends. Experience on Control M Reporting Facility.
• Provide on-call support during out of office hours.
• Ensure Client satisfaction through 100% delivery on SLAs and adherence to the Business Control Guidelines with Production Metrics. (Put the client First).