Summary
Overview
Work History
Education
Skills
Certification
Projects
Websites
Timeline
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Vijayadharshini Alagarswami

Chennai

Summary

Dynamic Senior Business Analyst with a proven track record at VIVID TRANS TECH SOLUTION, excelling in requirement gathering and business process optimization. Skilled in Power BI for data visualization and stakeholder engagement, I drive project success through effective communication and strategic risk management, ensuring timely delivery of high-quality solutions.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Business Analyst

VIVID TRANS TECH SOLUTION
10.2023 - Current
  • Led end-to-end requirement gathering, gap analysis, and documentation aligning business needs with project scope and objectives.
  • Analyzed, optimized, and reengineered business processes, mitigating risks, improving operational efficiency, and ensuring seamless system integrations.
  • Acted as a liaison between Operations and IT, coordinating system upgrades, enhancements, process improvements, and managing UAT and change requests.
  • Utilized Power BI for data analysis, providing actionable insights through dashboards and reports, and reporting progress and impediments during sprint cycles.
  • Implemented risk management strategies to minimize delays, ensuring high-quality, on-time project outcomes while assisting in development and testing activities.
  • Mentored Business Analysts and maintained comprehensive project documentation including BRDs, FRDs, use cases, process flows, RTMs, and sprint artifacts.

Business Analyst

HCL-TECH
12.2022 - 10.2023
  • Supported business and PM teams using Agile/Scrum methodologies, managing roadmaps, expectations, and project progress.
  • Analyzed business systems, gathered requirements, and created BRDs, functional specifications, flowcharts, and diagnostic documents.
  • Managed the full SDLC, including requirement formalization, development testing, UAT coordination, and production release with release notes.
  • Utilized Power BI and requirement matrices for data-driven reporting, performance tracking, and actionable insights.
  • Built and maintained strong client relationships, identifying solution opportunities and gathering feedback through regular interactions.
  • Developed a deep understanding of business objectives, promoted product vision, ensured alignment, and anticipated change impacts.
  • Coordinated digital marketing UX, IT development teams, and delivery enhancements to optimize customer experience and operational efficiency.

Customer Service Associate

SUTHERLAND
08.2021 - 12.2022
  • Participated in system support and User Acceptance Testing (UAT) activities within the CRM platform.
  • Analyzed, troubleshooted, and resolved client and customer (B2B and B2C) issues efficiently.
  • Led, scheduled, and monitored program management activities addressing customer-related concerns.
  • Assisted customers in navigating products, resolving technical issues, and guiding them through solutions.
  • Recorded all customer interactions, transactions, and feedback accurately in the CRM system.
  • Ensured adherence to predefined SLAs for response times and issue resolution, maintaining service efficiency.
  • Took full ownership of customer issues, collaborating with relevant teams to ensure complete resolution.

Education

Bachelor of Computer Application -

Periyar University
Salem
03.2020

Skills

  • Requirement Gathering and Business Analysis
  • Functional Documentation (BRD, FRD, SRS)
  • Business Process Modeling (UML, BPMN)
  • Agile and Scrum Methodologies (Sprint Planning)
  • Stakeholder Engagement and Communication
  • ERP Implementation and System Integration
  • User Stories and Product Backlog Management
  • Data Analysis and Visualization (Excel, Power BI)
  • Project and Agile Tools: JIRA, Confluence, Scrum Framework
  • Documentation Tools: Microsoft Word, PowerPoint, Excel, and SharePoint
  • Modeling and Diagramming: Microsoft Visio, UML, BPMN
  • Prototyping and Design: Figma, Balsamiq
  • BI and Analytics: Power BI, Excel (pivot tables, charts)
  • Testing and QA: qTest, UAT coordination
  • ERP Platforms: ERP Next, Zoho ERP
  • CRM Tools: Zoho CRM

Certification

  • Completed course certificates in ECBA and Scrum Alliance standards and Power BI
  • Digital Marketing at IIT Delhi

Projects

ERP Implementation - TANCEM Cement Plants deployed ERP systems across three plants (Alangulam, Ariyalur) to enhance production tracking, inventory control, and supply chain operations;   TASMAC and IRT ERP Systems led end-to-end ERP implementation for TASMAC and transport units (Chennai MTC, Madurai STU, Coimbatore STU), covering design, development, training, and long-term maintenance ERP 2.0 - Greater Chennai Corporation (GCC) implemented ERP 2.0 for municipal functions, streamlining operations, module integration, and user adoption across departments, GCC Community Hall digitization, managed IT modernization of community halls with integrated online booking and smart security systems, improving user experience and operational flow

Timeline

Senior Business Analyst

VIVID TRANS TECH SOLUTION
10.2023 - Current

Business Analyst

HCL-TECH
12.2022 - 10.2023

Customer Service Associate

SUTHERLAND
08.2021 - 12.2022

Bachelor of Computer Application -

Periyar University

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Vijayadharshini Alagarswami