VIJAYAKRISHNAN V
Coimbatore
Summary
Efficient Process Associate with comprehensive understanding of business process improvement and workflow management. Experienced in streamlining processes to enhance efficiency and productivity, utilizing expertise in data analysis and problem-solving abilities. Demonstrated success in contributing to team objectives, driving process enhancements and delivering high-quality results consistently.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Process Associate
Han Digital Solution P Ltd
Coimbatore
12.2024 - Current
- Established standard procedures for labeling, validating, and verifying accuracy of data annotations.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Analyzed data sets and identified patterns to improve the accuracy of annotations.
- Translated written documentation and notes into emails and other types of correspondence.
Process Associate
Genpact India Private Limited
Madurai
09.2023 - 10.2024
- Updated and maintained databases with current information.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with other departments within the organization to ensure successful operations.
- Maintained accurate records of all transactions including client information, policy details and payment history.
Airport Operation and Customer Service
Interglobe Aviation Private Limited
Coimbatore
04.2022 - 05.2023
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Verified identification documents such as passports or driver's licenses.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Built and maintained productive relationships with employees.
Document Specialist
Williams Lea Tag
Chennai
02.2022 - 04.2022
- Performed quality control checks on scanned images prior to release into document management system.
- Converted documents for specific personnel or project needs.
- Analyzed existing workflow processes related to document preparation and indexing.
- Reviewed array of different types of documents, including drawings, spec sheets, and blueprints to maintain accuracy.
Process Associate
Cognizant Technology Solutions India Private Limited
Coimbatore
01.2021 - 01.2022
- Collected and analyzed user stories and leveraged data to enhance and expand future process planning and solution strategies.
- Tracked project costs and status, reported on risks and made recommendations on corrective actions.
- Performed root cause analysis for any issues encountered during the implementation phase.
Education
B.COM (Information Technology) - Commerce
Sri Krishna Arts & Science College
Coimbatore05-2020
Skills
- Microsoft Office Excel
- PowerPoint
- Word
- Tally ERP 9
- Windows
- Data analysis
- Shift management
- Bookkeeper
- Biometric
- Reconciliation
- C programming
- Business intelligence
- Process improvement
- Document control
- Process documentation
- Process mapping
- Process analysis
Languages
Tamil
First Language
English
Proficient (C2)
C2
Certification
- Certified in Data Literacy at Genpact Workspace
- Certified in Underwriting (Generalist) at Genpact Workspace
- Certified in Executive Presence at Genpact Workspace
- Certified in Property Insurance at Genpact Workspace
- Certified in Generative AI at Genpact Workspace
Timeline
Process Associate
Han Digital Solution P Ltd
12.2024 - Current
Process Associate
Genpact India Private Limited
09.2023 - 10.2024
Airport Operation and Customer Service
Interglobe Aviation Private Limited
04.2022 - 05.2023
Document Specialist
Williams Lea Tag
02.2022 - 04.2022
Process Associate
Cognizant Technology Solutions India Private Limited
01.2021 - 01.2022
B.COM (Information Technology) - Commerce
Sri Krishna Arts & Science College
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