Summary
Overview
Work History
Education
Skills
Projects
Timeline
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Vijayakumar Chandrasekaran

Senior Manager, Customer Technical Services
Bengaluru

Summary

Seasoned IT professional with 14+ years of experience in .NET and SQL technologies, including 11+ years of deep expertise in the supply chain domain, specifically with the SCALE product. Proven track record of successfully delivering projects for major global clients across US, EMEA, LATAM, and APAC regions. Currently part of the CSO organization, leading operations for the Southeast Asia region, and managing a portfolio of 35+ APAC clients, including industry leaders such as DHL, Samsung, APL Logistics, and Yusen Logistics.

Experienced in technical project management, overseeing a team of 5 cross-functional resources, and driving major upgrade implementations from planning to go-live. Skilled in resource allocation, task assignment, and timely delivery of technical solutions. Known for providing strong technical and functional mentorship, fostering team growth, and ensuring high client satisfaction through proactive engagement and leadership.

Overview

15
15
years of professional experience

Work History

Senior Manager

Manhattan Associates
04.2025 - Current
  • Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
  • Implemented and developed operational standards, policies and procedures.
  • Provided strong leadership to enhance team productivity and morale.


Manager

Manhattan Associates
01.2022 - 12.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving issues promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Principal Technical Analyst

Manhattan Associates
Bangalore
01.2020 - 12.2021
  • Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
  • Streamlined processes through the development and implementation of enhanced process, resulting in improved efficiency.

Lead Technical Analyst

Manhattan Associates
01.2018 - 12.2019

Senior Technical Analyst

Manhattan Associates
Bangalore
01.2015 - 12.2017

Technical Analyst

Manhattan Associates
09.2013 - 12.2014

Software Engineer

Bloomont Solutions
11.2010 - 09.2013

Education

Master of Computer Applications -

Parks College of Engineering And Technology
04.2001 -

Bachelor of Science - Computer Science

KSR College of Arts And Science
04.2001 -

Skills

Technical Project Management

Strategic resource optimization

Tailored solution design

Projects

Samsung – 2023 Upgrade Project
Team Size: 3

  • Led one of the most complex and highly customized client upgrades involving three distinct setups with multiple sites.
  • Successfully ported, tested, and delivered 60+ modifications, ensuring alignment with business requirements.
  • Acted as Technical Project Manager, providing continuous collaboration with the client and ensuring timely updates, planning, and issue resolution.
  • Achieved a smooth go-live with minimal issues, through proactive risk mitigation and strong client engagement.


APLO – 2023 Upgrade Project
Team Size: 3

  • Managed upgrade for three 3PL clients across multiple regions with a three-phase go-live, all completed without any reported issues.
  • Provided technical project management, working closely with the client’s technical team.
  • Played a key role in migrating infrastructure from on-premise to client-managed Azure, resolving technical challenges and ensuring system stability.


Samsung – Distribution Flows Implementation (D2C, D2D, 3PD, Stores)
Team Size: 3

  • Implemented major distribution flows including Direct to Customer (D2C), Direct to Dealer (D2D), Third Party Distributor (3PD), and Store flows.
  • Collaborated with integration partners such as GPV2 and Shiprocket to enable seamless end-to-end data and process flow.
  • Responsible for solution design, development, issue resolution, and comprehensive Go-live and post-Go-live support.


Multitrend – 2022 Upgrade Project
Team Size: 3

  • Led upgrade for a Malaysian client with complex warehouse mobile flows.
  • Involved in designing, developing, testing, and supporting a successful Go-live.
  • Worked closely with implementation partners, providing deep technical support and guidance on challenging system behaviors and configurations.
  • Recognized for effectively managing a highly demanding and complex implementation.

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Timeline

Senior Manager

Manhattan Associates
04.2025 - Current

Manager

Manhattan Associates
01.2022 - 12.2024

Principal Technical Analyst

Manhattan Associates
01.2020 - 12.2021

Lead Technical Analyst

Manhattan Associates
01.2018 - 12.2019

Senior Technical Analyst

Manhattan Associates
01.2015 - 12.2017

Technical Analyst

Manhattan Associates
09.2013 - 12.2014

Software Engineer

Bloomont Solutions
11.2010 - 09.2013

Master of Computer Applications -

Parks College of Engineering And Technology
04.2001 -

Bachelor of Science - Computer Science

KSR College of Arts And Science
04.2001 -
Vijayakumar ChandrasekaranSenior Manager, Customer Technical Services