RETAIL STORE OPERATIONS MANAGEMENT
Sales & Business Development (Retail) ~ Store Operations ~ Key Account Management
An MBA professional with extensive knowledge in retail store operations & business development with hands-on delivering results in growth, revenue, operational performance & profitability across region & cluster
Retail Sales & Business Development
P & L Management
Shrinkage/Inventory Management
Team Recruitment & Training
Customer Relationship Management
Market & Competitor Analysis
New Store Openings
Cluster Growth & Profitability
Key Account Management
Overview
17
17
years of professional experience
4
4
Languages
Work History
Store Manager
Louis Philippe
12.2016
Achieved highest sales growth of +43% for the FY 2017-18
Successfully increased Suits & Blazers category contribution towards store sale from 21% to 47% with an avg
65 to 96 qty/month
Achieved highest sale in a day and for a month ever since store opened in Mantri Square i.e., 3.77 Lacs and 38 Lacs respectively
Set a record sale of S&B 138 Qty in a month over the previous sale record of 72 qty
Augmented the customer service standards which in turn increased repeated sale contribution 29% to 43%
Winner of CCD day competition with highest single bill of 1.07 Lacs and UPT of 3.9
Excellent staff retention rates, leading to strong experienced teams
Participated in the purchase of men's category products.
Store Manager
M&M (MBO)
- 11.2024
Product Manager
Sunningdale Garments (P) Ltd.
Department Manager
Indus League Clothing Limited (Future Group)
07.2007 - 05.2012
Decreased the store’s overhead costs by 47% by employing energy efficient tactics without compromising on the outlook of the store
Expanded customer base by 45% within the first six months of the year 2013-14 by employing exceptional customer orientation and sales push and pull techniques
Introduced the concept of “daily quick connect meetings” which brought about both employee and customer recognition with great efficacy
Added new product lines viz., perfumes, beauty, fashion jewellery and pattu sarees which added 12% to the store sales
Increased the customer conversion rate and bill value by implementing customer delight activities
Handled a team of 70+ and store size of 22000 Sqft
In two different geographic locations
Reduced Workers’ Compensation costs 20% by implementing employee training and management accountability
Managed the sales of Indus brands like John Miller, Urbana, Daniel Hechter, Indigo Nation, Scullers, Jealous-21 and Scullers for Her placed in Pantaloon stores across Hyderabad
Participated in new store set-up team for Pantaloons- Inorbit Mall, Ashoka Metro, Jubilee Hills in Hyderabad, Visakhapatnam, Gopalan Mall & Mantri Mall, Bangalore
Turned-around the non performing Indus League Brands & achieved the highest sales contribution of brands mix to store from 7% to 24 % and stood in the 3rd position pan India during 2007-08
Best Department Manager for 2007-08 & 2010-11 (AP Region).
Education
MBA (Marketing) - undefined
Osmania University
Hyderabad, Telangana
B.Sc. - Maths, Physics & Chemistry
Sri Krishna Devaraya University
Anantapur, Andhra Pradesh
Skills
Data Analysisundefined
Accomplishments
Decreased the store’s overhead costs by 47% by employing energy efficient tactics without compromising on the outlook of the store.
Expanded customer base by 45% within the first six months of the year 2013-14 by employing exceptional customer orientation and sales push and pull techniques.
Introduced the concept of “daily quick connect meetings” which brought about both employee and customer recognition with great efficacy
Added new product lines viz., perfumes, beauty, fashion jewellery and pattu sarees which added 12% to the store sales
Increased the customer conversion rate and bill value by implementing customer delight activities
Handled a tam of 70+ and store size of 22000 Sqft. in two different geographic locations.
Reduced Workers’ Compensation costs 20% by implementing employee training and management accountability.
Managed the sales of Indus brands like John Miller, Urbana, Daniel Hechter, Indigo Nation, Scullers, Jealous-21 and Scullers for Her placed in Pantaloon stores across Hyderabad
Participated in new store set-up team for Pantaloons- Inorbit Mall, Ashoka Metro, Jubilee Hills in Hyderabad, Visakhapatnam, Gopalan Mall & Mantri Mall, Bangalore
Turned-around the non performing Indus League Brands & achieved the highest sales contribution of brands mix to store from 7% to 24 % and stood in the 3rd position pan India during 2007-08
Best Department Manager for 2007-08 & 2010-11 (AP Region)
Personal Information
Date of Birth: 07/09/83
Timeline
Store Manager
Louis Philippe
12.2016
Department Manager
Indus League Clothing Limited (Future Group)
07.2007 - 05.2012
MBA (Marketing) - undefined
Osmania University
B.Sc. - Maths, Physics & Chemistry
Sri Krishna Devaraya University
Store Manager
M&M (MBO)
- 11.2024
Product Manager
Sunningdale Garments (P) Ltd.
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