Vijayakumar Krishnamoorthy
Chennai
Summary
Highly accomplished and results-driven Senior Manager with over 26 years of experience in the IT industry. Proven track record of successfully leading and managing large-scale projects, teams, and budgets. Skilled in strategic planning, process improvement, and implementing innovative technology solutions to drive business growth and efficiency. Strong expertise in IT infrastructure, cybersecurity, and cloud computing. Excellent communication and leadership skills, with a demonstrated ability to build and maintain strong relationships with stakeholders at all levels. Adept at identifying and addressing complex business challenges and delivering impactful solutions. Committed to continuous learning and staying abreast of emerging technologies and industry trends. Seeking a challenging senior management role to leverage extensive experience and drive organizational success. Over twenty plus years of Information Technology industry experience in IT/ITES Industry with years of Management Experience with accountability for Service Delivery for diverse-industry vertical clientele in USA, UK, and Asia. Currently responsible to manage four Global Enterprise Client in International Development Center for Service Delivery along with Hosting Services for on-boarding new Clients including Cloud Architect role. Experience in managing 24/7 IT Operations and Service Management for Asia Pacific Region with overall cost and profitability, productivity, and efficiency improvement. Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization and developing new business processes and revenue streams across functional sectors of operations. Expertise in Project Planning, Design, Estimation, Budgeting and Execution, including Due Diligence, Risk Management and SLA Management with clients. Results-oriented leader committed to inspire and motivate team members, successfully manage multiple priorities, and perform under pressure in a fast-paced, rapidly changing environment achieving program metrics & key SLA's. Ability to foresee issues, take lead, communicate, and mitigate risks for successful completion of a project on a timely manner. Exceptional communication and interpersonal skills with experience across functional sectors.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Senior Manager, IT
RRD GO Creative, India
Chennai
10.2003 - Current
- Projects across APAC includes New Client on-boarding includes process definition and implementation of controls
- HAM & SAM roll-out across board includes tweaking of existing product and implement cost effective solution
- Managing projects from conceptualization and visualization to Technology mapping and implementation of complex technology projects
- Cloud Architect Role along with Senior Leadership Group to help in requirement gathering from Customer then take it with Planning & Designing Team to envision Customer requirement
- Migrated users from Exchange to Google Mail for APAC region (around 2500 users) Seeking challenging senior management role to leverage extensive experience and drive organizational success
- Strategized Data Movement as part of Site Consolidation of around 3000 Endpoints in seamless manner and moved around 60+ Client Team's
- Responsible for Operations in 9 Sites with 2 Senior Managers and 2 Managers as direct reports with overall responsible for 6000 Endpoints across APAC region
- Lead project teams in technical discussions, requirement gathering, preparing specifications, documentation, monitoring critical paths & taking appropriate actions
- Project Planning, Design, Estimation, Budgeting and Execution, including Due Diligence, Risk Management
- Responsible for CAPEX & OPEX for APAC region by considering essentials and work towards cost Savings
- L1 Support (Network & Server Support) of L3 Activities for Site IT Team which provides opportunities for Engineer's with Horizontal growth path, and it also enhances support to our customers
- Responsible for Client Audits to ensure compliance are met as per Client Contract and be prepared for any Internal Audit by IT Governance & External Audit
- Cloud Backup for one of its Site and working towards migrating rest of Sites in phased manner
- Business Continuity Management for Clients to be in place to ensure that readiness in place for any facility/Site Level disaster
- Managed customer service operations, ensuring customer delight by Achieving delivery & Quality
- Windows XP to Windows 7 migration for more than 6000 Desktops
- Developed and maintained healthy and mutually beneficial business relationship with Customers, resolved customer complaints within predefined SLAs, Providing value Enabled Operation's being part of development as per customer need to ensure that designs as per requirement
- Responsible for OS Patch Deployment through standard tool which includes testing and roll-out
- Initiated Project to deploy Software Patches, Updates & Upgrades based on the utilization
- Incident Management Ticket Analysis to bring down volume and mitigate recurring issues across APAC region Tickets.
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business
- Implemented and developed operational standards, policies and procedures
- Held monthly meetings to create business plans and workshops to drive successful business
- Provided strong leadership to enhance team productivity and morale
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit
- Consistently met or exceeded annual performance targets set by senior leadership
Digital Data Management
Cairn Energy
Chennai
01.2000 - 09.2003
- Evaluated accuracy and quality of data entered into agency management system.
- Improved office organization through implementation of efficient filing systems, database management, and document preparation.
- Drafted technical documentation for internal business areas and processes, incorporating factors such as technical design, data manipulation, ETL and storage management.
- Improved records management efficiency by implementing digital archiving systems and processes.
- Converted over 4000 records to digital mode for effective reference
Education
Master's Degree in Business Administration -
Vinayaka Mission University
Salem 01.2010 - 04.2011
Bachelor of Corporate Secretary Ship -
Gurunanak College
Chennai 06.1994 - 04.1997
Skills
Strategic Planning
Certification
PMP (PMP Number: 3244421)
Professionalemployment
RRD GO Creative, India, Chennai, Senior Manager, IT, 10/2003, Present, Projects across APAC includes New Client on-boarding includes process definition and implementation of controls, HAM & SAM roll-out across the board includes tweaking of existing product and implement cost effective solution, Managing projects from conceptualization and visualization to Technology mapping and implementation of complex technology projects, Cloud Architect Role along with Senior Leadership Group to help in requirement gathering from Customer then take it with Planning & Designing Team to envision Customer requirement, Migrated users from Exchange to Google Mail for the APAC region (around 2500 users) Seeking a challenging senior management role to leverage my extensive experience and drive organizational success., Strategized Data Movement as part of Site Consolidation of around 3000 Endpoints in a seamless manner and moved around 60+ Client Team's, Responsible for Operations in 9 Sites with 2 Senior Managers and 2 Managers as direct reports with overall responsible for 6000 Endpoints across APAC region, Lead project teams in technical discussions, requirement gathering, preparing specifications, documentation, monitoring critical paths & taking appropriate actions. Project Planning, Design, Estimation, Budgeting and Execution, including Due Diligence, Risk Management, Responsible for CAPEX & OPEX for APAC region by considering essentials and work towards cost Savings L1 Support (Network & Server Support) of L3 Activities for Site IT Team which provides opportunities for Engineer's with Horizontal growth path, and it also enhances support to the customers Responsible for Client Audits to ensure compliance are met as per Client Contract and be prepared for any Internal Audit by IT Governance & External Audit, Cloud Backup for one of the Site and working towards migrating rest of Sites in a phased manner Business Continuity Management for Clients to be in place all the time to ensure that we are ready for any facility/Site Level disaster Managed customer service operations, ensuring customer delight by Achieving delivery & Quality, Windows XP to Windows 7 migration for more than 6000 Desktops Developed and maintained healthy and mutually beneficial business relationship with Customers, resolved customer complaints within predefined SLAs, Providing value Enabled Operation's being part of development as per the need to ensure that they get their product as per their framework Responsible for OS Patch Deployment through standard tool which includes testing and roll-out Initiated Project to deploy Software Patches, Updates & Upgrades based on the utilization Incident Management Ticket Analysis to bring down the volume and mitigate recurring issues across APAC region Tickets
Awards
- Awarded as best Client Support Engineer by the Client
- Introduced VMWare Technology to the Organization
- Role on Chatbot with an objective to benefit Customer
- Active Member of Diversity, Inclusivity & Equity and works for on-boarding people part LGBTQA++
- Council Leading apart of Organizations Vision & Value for IT
- Customer Champion for the year 2024 (H1)
Timeline
Master's Degree in Business Administration -
Vinayaka Mission University
01.2010 - 04.2011
Senior Manager, IT
RRD GO Creative, India
10.2003 - Current
Digital Data Management
Cairn Energy
01.2000 - 09.2003
Bachelor of Corporate Secretary Ship -
Gurunanak College
06.1994 - 04.1997
PMP (PMP Number: 3244421)
ITIL v3Foundation
Certification on General Management, LIBA Certification on Cloud Computing basics
Introduction to Cloud Computing on Amazon AWS for Beginners
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