Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Vijayakumar

Vijayakumar

Summary

Dedicated IT professional with diverse market experience. Skilled in identifying business needs and developing tailored solutions to meet objectives. Proven track record in fostering productive relationships between technical teams and other departments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Lead Consultant

Mitel Communications Private Limited
10.2023 - Current
  • Responsible for solution development, competitive costing, and business case alignment of the enterprise solutions supporting client business and/or information technology requirements.
  • Creating the design, evolving the BOM, carrying out the casting, getting it reviewed by the Business Unit, and continuously improving on the design to meet the client's requirements.
  • Perform client consultation: Plan, design, implement, and support IP-based call center solutions.
  • Develop and implement the technical architecture and physical design of the network.
  • Analyze the existing voice networks and recommend solutions.
  • Set up, configure, and test components of the Cisco IP Contact Center, including Cisco Call Manager.
  • Installed and configured Router, logger, AWDHDS-DDS, CVP VRU, and CUCM Agent PG.
  • Work with Professional Services Managers, Project Managers, and customers to manage expectations and timelines.
  • Worked on flex license price estimation arrangements with Cisco.
  • Create and carry out test strategies to lead projects for Cisco Webex/Jabber.
  • Successfully managed on-premises infrastructure for Webex migrations.
  • Preparation of Solution and Design documents.
  • Planning and designing the data center network for Cloud platform, Cisco HCS deployment.
  • Create a sales growth strategy.

Lead Consultant

Atos Global IT Solution and Services Pvt Ltd.
07.2019 - 09.2023
  • Part of the Enterprise B2B Solution Hub team, evaluating existing systems and processes.
  • Delivered fit-for-purpose, re-usable solutions for the customers.
  • Involvement in selecting the right vendors and technologies.
  • Being able to adapt an existing skill set to a new product.
  • Proposed and/or designed technical solutions.
  • Consultant and Architect for several greenfield and re-architecture projects.

Deputy Manager

Vodafone Global Services Private Ltd (Formerly Cable & Wireless India Ltd)
10.2011 - 06.2019
  • Planning, designing, implementing, and optimizing Cisco Collaboration solutions.
  • Manage and expand relationships with key decision-makers.
  • Provide leadership in identifying strategic growth opportunities.
  • Perform audits and assessments and implement best practices.
  • Reproducing complex Customer design issues in the Lab.

Senior Specialist Voice

HCL Technologies Ltd.
09.2010 - 09.2011
  • Administration and troubleshooting of Cisco Call Manager.
  • Troubleshooting and Administration in Cisco voice gateways.
  • Installation, Management, and Monitoring of the call manager cluster.
  • Worked on highly escalated customer issues.

Network Analyst

AT&T Communications Services India Pvt Ltd.
08.2009 - 09.2010
  • Administration and troubleshooting of Cisco Call Manager.
  • Configuration and management of faults related to IP phones.
  • Analyzing CDR traces for issues related to call disconnection.
  • Monitoring, Troubleshooting, and Administration in Cisco voice gateways.

Support Engineer

Datacraft India Ltd (Team Lease Payroll)
09.2007 - 07.2009
  • Maintaining the core links.
  • Co-ordination with vendors/Service providers.
  • Responsible for IOS configurations in routers and switches.

Education

B.Sc. - Mathematics

MADURAI KAMARAJ UNIVERSITY

Skills

  • Cisco Unified Communications on-prem
  • Cisco Hosted collaboration solution
  • Cisco Unified Contact center
  • Cisco Webex
  • AWS Solutions Architect Associate
  • VMware
  • ESXi
  • Microsoft 365 Certified Teams Administration
  • Rainbow bidding process
  • ITIL

Certification

  • CCIE collaboration #56336
  • ITIL V3 Foundation Certified
  • Trained on the Rainbow Bidding process
  • Cisco Collaboration SAAS Certified
  • Cisco Certified Design Specialist
  • Sales Expert – Cisco Enterprise Agreement 3.0 – Presales Stage 1 (Black Belt)
  • Trained on Microsoft Azure and AWS cloud solutions

Timeline

Lead Consultant

Mitel Communications Private Limited
10.2023 - Current

Lead Consultant

Atos Global IT Solution and Services Pvt Ltd.
07.2019 - 09.2023

Deputy Manager

Vodafone Global Services Private Ltd (Formerly Cable & Wireless India Ltd)
10.2011 - 06.2019

Senior Specialist Voice

HCL Technologies Ltd.
09.2010 - 09.2011

Network Analyst

AT&T Communications Services India Pvt Ltd.
08.2009 - 09.2010

Support Engineer

Datacraft India Ltd (Team Lease Payroll)
09.2007 - 07.2009

B.Sc. - Mathematics

MADURAI KAMARAJ UNIVERSITY

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