Summary
Overview
Work History
Education
Skills
Certification
Disclaimer
Languages
Personal Information
Timeline
Generic

Vijayakumar MJ

Chennai

Summary

Results-driven Management Professional experienced in SAP Order Management. Delivered effective multitasking and efficient performance under tight deadlines through strong communication, analytical, and problem-solving skills. Committed to continuous self-development and leveraging knowledge to contribute to organizational growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Process Specialist in SAP

CAPGEMINI pvt ltd
Chennai
10.2024 - Current
  • Managed Boeing aerospace project, supplied aircraft parts to global customers.
  • Led pilot batch for Boeing project, coordinating team efforts and ensuring timely completion.
  • Created and processed sales orders in system to streamline order fulfillment.
  • CRM Technologies: SFDC (Sales force) CRM.

Process Specialist in SAP (SCM - Order Management)

Infosys BPO Limited
Chennai
01.2022 - 10.2024
  • Project Name: Honeywell AEROSPACE INDUSTRY which deals with supplying commercial aircraft parts to the customers of all over the World.
  • Audited orders and cases daily to identify defects and reported findings to supervisor.
  • Created service requests (SR) for root cause corrective action (RCCA) to address defects and implement solutions.
  • We conduct assessment for process related to the team for every month.
  • Monitored orders and team activities to ensure compliance with SOP and CSWI.
  • Generated weekly reports for team performance and communicated insights to client.
  • Scheduling the call with the CSR and Supervisor to discuss about the defect.

Senior Process Associate

Infosys BPO Limited
Chennai
01.2019 - 01.2022
  • Project Name: Honeywell AEROSPACE INDUSTRY which deals with supplying commercial aircraft parts to the customers of all over the World.
  • Handled escalations raised by an internal team and served as the first point of contact for customers, resolving issues promptly.
  • Audited transactions to ensure adherence to procedures and prevent errors.

Process Associate

Infosys BPO Limited
Chennai
07.2017 - 01.2019
  • Project Name: Honeywell AEROSPACE INDUSTRY which deals with supplying commercial aircraft parts to the customers of all over the World.
  • Process customer orders of products and services by entering orders into the system and ensuring that orders are filled correctly and on time.
  • Order and Quote creation in SAP.
  • Coordinated logistics for shipping parts to customers, achieving timely delivery.
  • Handle customer’s complaints and questions regarding problems with orders.
  • Update clients and customers on purchase order statuses to maintain clear communication.
  • Coordinate with sales department regarding company requirements and monitor the stock status.
  • Prepared and updated process documentation to reflect latest changes.
  • Participating Calibration Calls/Process Status Calls, thereby handling escalations.
  • Interacted directly with clients to confirm project specifications and expectations.
  • Negotiated prices and payment terms with suppliers to optimize costs.

Education

MBA - HR and Finance

St. Joseph college of Engineering and Technology
Thanjavur
01-2016

B.Sc. - Computer Science

AVC college of arts & science
Mayiladuthurai
01-2014

Class 12th -

Govt. Higher Secondary School
Thirubuvanam
01-2011

Class 10th -

Govt. Higher Secondary School
Thirubuvanam
01-2009

Skills

  • SAP expertise
  • SAP SD
  • HANA S4
  • Order management
  • SFDC (Salesforce) CRM
  • CRM technologies
  • CARDEX
  • MS Office (Word, PowerPoint, Excel)

Certification

  • Email Etiquette.
  • Received SPOT AWARD and RISING STAR AWARD from Infosys BPO strategic head for outstanding contribution based on client feedback and quality achievement.

Disclaimer

I hereby solemnly and sincerely affirm that the above made statements and information furnished by me are true, complete and correct to the best of my knowledge & belief.

Languages

  • Tamil
  • English
  • Sowrashtra

Personal Information

  • Notice Period: 90 days
  • Date of Birth: 03/21/93
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Timeline

Process Specialist in SAP

CAPGEMINI pvt ltd
10.2024 - Current

Process Specialist in SAP (SCM - Order Management)

Infosys BPO Limited
01.2022 - 10.2024

Senior Process Associate

Infosys BPO Limited
01.2019 - 01.2022

Process Associate

Infosys BPO Limited
07.2017 - 01.2019

MBA - HR and Finance

St. Joseph college of Engineering and Technology

B.Sc. - Computer Science

AVC college of arts & science

Class 12th -

Govt. Higher Secondary School

Class 10th -

Govt. Higher Secondary School
Vijayakumar MJ