Vijayakumar MJ
Chennai
Summary
Results-driven Management Professional experienced in SAP Order Management. Delivered effective multitasking and efficient performance under tight deadlines through strong communication, analytical, and problem-solving skills. Committed to continuous self-development and leveraging knowledge to contribute to organizational growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Process Specialist in SAP
CAPGEMINI pvt ltd
Chennai
10.2024 - Current
- Managed Boeing aerospace project, supplied aircraft parts to global customers.
- Led pilot batch for Boeing project, coordinating team efforts and ensuring timely completion.
- Created and processed sales orders in system to streamline order fulfillment.
- CRM Technologies: SFDC (Sales force) CRM.
Process Specialist in SAP (SCM - Order Management)
Infosys BPO Limited
Chennai
01.2022 - 10.2024
- Project Name: Honeywell AEROSPACE INDUSTRY which deals with supplying commercial aircraft parts to the customers of all over the World.
- Audited orders and cases daily to identify defects and reported findings to supervisor.
- Created service requests (SR) for root cause corrective action (RCCA) to address defects and implement solutions.
- We conduct assessment for process related to the team for every month.
- Monitored orders and team activities to ensure compliance with SOP and CSWI.
- Generated weekly reports for team performance and communicated insights to client.
- Scheduling the call with the CSR and Supervisor to discuss about the defect.
Senior Process Associate
Infosys BPO Limited
Chennai
01.2019 - 01.2022
- Project Name: Honeywell AEROSPACE INDUSTRY which deals with supplying commercial aircraft parts to the customers of all over the World.
- Handled escalations raised by an internal team and served as the first point of contact for customers, resolving issues promptly.
- Audited transactions to ensure adherence to procedures and prevent errors.
Process Associate
Infosys BPO Limited
Chennai
07.2017 - 01.2019
- Project Name: Honeywell AEROSPACE INDUSTRY which deals with supplying commercial aircraft parts to the customers of all over the World.
- Process customer orders of products and services by entering orders into the system and ensuring that orders are filled correctly and on time.
- Order and Quote creation in SAP.
- Coordinated logistics for shipping parts to customers, achieving timely delivery.
- Handle customer’s complaints and questions regarding problems with orders.
- Update clients and customers on purchase order statuses to maintain clear communication.
- Coordinate with sales department regarding company requirements and monitor the stock status.
- Prepared and updated process documentation to reflect latest changes.
- Participating Calibration Calls/Process Status Calls, thereby handling escalations.
- Interacted directly with clients to confirm project specifications and expectations.
- Negotiated prices and payment terms with suppliers to optimize costs.
Education
MBA - HR and Finance
St. Joseph college of Engineering and Technology
Thanjavur01-2016
B.Sc. - Computer Science
AVC college of arts & science
Mayiladuthurai01-2014
Class 12th -
Govt. Higher Secondary School
Thirubuvanam01-2011
Class 10th -
Govt. Higher Secondary School
Thirubuvanam01-2009
Skills
- SAP expertise
- SAP SD
- HANA S4
- Order management
- SFDC (Salesforce) CRM
- CRM technologies
- CARDEX
- MS Office (Word, PowerPoint, Excel)
Certification
- Email Etiquette.
- Received SPOT AWARD and RISING STAR AWARD from Infosys BPO strategic head for outstanding contribution based on client feedback and quality achievement.
Disclaimer
I hereby solemnly and sincerely affirm that the above made statements and information furnished by me are true, complete and correct to the best of my knowledge & belief.
Languages
- Tamil
- English
- Sowrashtra
Personal Information
- Notice Period: 90 days
- Date of Birth: 03/21/93
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Process Specialist in SAP
CAPGEMINI pvt ltd
10.2024 - Current
Process Specialist in SAP (SCM - Order Management)
Infosys BPO Limited
01.2022 - 10.2024
Senior Process Associate
Infosys BPO Limited
01.2019 - 01.2022
Process Associate
Infosys BPO Limited
07.2017 - 01.2019
MBA - HR and Finance
St. Joseph college of Engineering and Technology
B.Sc. - Computer Science
AVC college of arts & science
Class 12th -
Govt. Higher Secondary School
Class 10th -
Govt. Higher Secondary School