Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

VIJAYAKUMAR S

Business Analyst, Operations And Alliance Manager
Bangalore

Summary

Results-driven Business Analyst & Operations with 9+ years of experience in IT operations, business support, alliance management, and process transformation. Strong expertise in ServiceNow ticket management, SAP–Oracle transitions, audit compliance, and vendor coordination. Proven ability to manage large cross-functional teams and drive operational efficiency across BFSI, Manufacturing, Retail, HLS, and Technology domains.

Overview

9
9
years of professional experience
3
3
Languages

Work History

Business Analyst & Operations | Alliance Manager

Tech Mahindra Ltd.
Bengaluru
11.2016 - 12.2025
  • Partnered with BFSI clients to strengthen SAP GRC security frameworks, ensuring compliance with audit and regulatory standards.
  • Managed ServiceNow change management lifecycle, aligning IT changes with business risk controls and governance requirements.
  • Supported SAP to Oracle transformation projects, ensuring smooth migration and compliance with financial reporting standards.
  • Coordinated year-end audits, producing governance reports and risk assessments for leadership.
  • Directed vendor and alliance management (WSO2, Boomi), streamlining payment processes and compliance reporting.
  • Produced executive dashboards and operational analytics to support strategic decision-making.
  • Led cross-functional teams across BFSI, Retail, and Manufacturing verticals, driving operational efficiency and resource optimization.

Project Highlights

Western Digital – Change Management (Nov 2016 – Jun 2024)

  • Supported SAP & Oracle modules (GRC, SD, P2P, WMS).
  • Integrated ServiceNow workflows to align IT changes with compliance requirements.
  • Delivered audit compliance and operational risk reporting.
  • Contributed to transformation initiatives impacting 100+ team members.

Integration Unit – Operations & Alliance Management (Jul 2024 – Dec 2025)

  • Managed recruitment and dual resource allocation for 700+ resources.
  • Coordinated transformation initiatives with focus on compliance and governance.
  • Oversaw vendor payments and financial coordination.
  • Strengthened alliance engagement activities with WSO2 & Boomi.

Education

Bachelor of Information Technology -

Panimalar Engineering College
Chennai
04.2014

Skills

Business Analyst &Operations & IT Support

SAP GRC & Security

ServiceNow Change & Incident Management

Audit & Risk Control (SOX, Year-End Audit, GRC)

Stakeholder & Vendor Management

Operational Reporting & Analytics

Cross-functional Team Leadership

Resource Planning & Optimization

Service Now Ticketing Lifestyle Management

Operations management

Change management

Interests

Represented tamilnadu volleyball team for 5 years

Timeline

Business Analyst & Operations | Alliance Manager

Tech Mahindra Ltd.
11.2016 - 12.2025

Bachelor of Information Technology -

Panimalar Engineering College
VIJAYAKUMAR SBusiness Analyst, Operations And Alliance Manager