VIJAYALAKSHMI B
BANGALORE
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
16
16
years of professional experience
Work History
SENIOR CORPORATE AGENCY MANAGER
HDFC Life Insurance Company
06.2019 - 09.2024
- Worked closely with executive leadership to align department goals with overall company objectives.
- Developed strong relationships with corporate clients through attentive service and proactive problemsolving.
- Implemented training programs for the sales team, enhancing their skills and knowledge of products and services offered.
- Maintained up-to-date knowledge of industry trends as well as competitor offerings to better position agency services within the marketplace.
Customer Support Executive
TRANSACT BPO
06.2015 - 05.2017
- Improved customer satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Managed high-stress situations effectively while maintaining a calm demeanor and providing empathetic support to customers facing challenges or frustration.
Customer Service Associate
Serco BPO
07.2012 - 12.2014
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
CUTOMER CARE EXECUTIVE
Digicall Tele Services
02.2009 - 07.2012
- Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced customer complaints with proactive issue identification and resolution strategies.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
Education
BACHELOR OF COMMERNCE - Financial Services
KARNATAKA STATE OPEN UNIVERCITY
Mysore, India 04.2001 -
Skills
Sales management
Human resources management
Revenue generation
Staff training
Customer service
Computer skills
Positive attitude
Time management
Problem-solving abilities
Multitasking
Problem-solving aptitude
Adaptability
Timeline
SENIOR CORPORATE AGENCY MANAGER
HDFC Life Insurance Company
06.2019 - 09.2024
Customer Support Executive
TRANSACT BPO
06.2015 - 05.2017
Customer Service Associate
Serco BPO
07.2012 - 12.2014
CUTOMER CARE EXECUTIVE
Digicall Tele Services
02.2009 - 07.2012
BACHELOR OF COMMERNCE - Financial Services
KARNATAKA STATE OPEN UNIVERCITY
04.2001 -