Vijaya Lakshmi Badam
Analyst, Marketing Operations
Hyderabad
Summary
Enthusiastic and ambitious specialist with wide-spread transferrable skills in management, sales, banking and operations. Exceptional ability to connect with people and understand their wants, needs and desires by delivering legendary service on every interaction.
Timely and professional with extraordinary communication skills and the ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Analyst
Dell International Services
Hyderabad
11.2021 - Current
- An year of experience as a Web Production Analyst.
- Discovered root causes of problems and identified appropriate solutions.
- Analyzed unstructured information to derive key insights.
- Managed the workflow, ensured that the work allocation is done as per policy.
- Was a part of mentoring and conducting shadow sessions with new joiners to help them learn and excel in the process.
- Ensured to meet the targets with 100% quality and maintained the Turn Around Time.
- We ensured the audited URLs up to the standards, error found were escalated and followed up till they were resolved.
Team Leader
TATA AIA LIFE INSURANCE
Hyderabad
08.2019 - 11.2021
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Participated in cross-functional team-building activities.
Operations Manager
Vovida Systems Pvt Ltd.,
Hyderabad
06.2014 - 04.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Prepared annual budgets with controls to prevent overages.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Customer Support Executive
HSBC
Hyderabad
09.2013 - 01.2014
- Listened to customers' questions and concerns to provide answers or responses.
- Managed customer service effectiveness by monitoring performance and assessing metrics.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Collected customer information and analyzed customer needs to recommend potential products or services.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Advanced Resolution Expert
Dell International Services
Hyderabad
05.2005 - 05.2010
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in team-building activities to enhance working relationships.
- Collaborated with team members to achieve target results.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
MBA - Insurance And Risk Management
Assam Downtown University
Assam 08.2012 - 08.2014
Skills
Statistic analysis
Timeline
Analyst
Dell International Services
11.2021 - Current
Team Leader
TATA AIA LIFE INSURANCE
08.2019 - 11.2021
Operations Manager
Vovida Systems Pvt Ltd.,
06.2014 - 04.2019
Customer Support Executive
HSBC
09.2013 - 01.2014
MBA - Insurance And Risk Management
Assam Downtown University
08.2012 - 08.2014
Advanced Resolution Expert
Dell International Services
05.2005 - 05.2010
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