Vijayalakshmi Ganesan
Pammal, Chennai
Summary
Dynamic Business Analyst with proven expertise at Tech Mahindra in Salesforce CPQ, enhancing pricing workflows and driving user adoption. Skilled in Agile methodologies and requirements gathering, I excel in delivering quality solutions and fostering collaboration among stakeholders, ensuring seamless integration with enterprise systems and optimizing business processes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Analyst
Tech Mahindra SEZ
08.2021 - Current
- Collaborate with stakeholders to define and document CPQ requirements tailored to the automotive industry.
- Design and optimize pricing, discounting, and approval workflows in Salesforce CPQ.
- Conduct gap analysis and propose solutions to enhance CPQ functionalities.
- Work with development teams to implement and test custom CPQ configurations.
- Provide end-user training and support for Salesforce CPQ adoption.
- Ensure seamless integration with ERP, CRM, and other enterprise systems.
- Assist in data migration and cleansing efforts during CPQ implementation.
Salesforce Test Lead
Rudra Info Solutions
03.2018 - 08.2021
- Analysis of requirements, preparing a query list based on those requirements.
- Writing and executing test cases to detect usability and performance issues.
- Conducting exploratory testing – simultaneous test design and execution.
- Verification of multi-device and cross-platform consistency (software works on different devices and browsers).
- Creating detailed reports and listing improvements.
- Participation in test planning meetings and providing feedback to the testing team.
- Tracking defects through JIRA Subtasks
Quality Test Analyst
Cognizant Technology Solutions Ltd
10.2011 - 03.2018
- Communicating with the Business users and Business Analysts to understand the requirements
- Arranging Test Environment to execute the test cases.
- Development and Maintenance of test cases as per the functional specification.
- Worked with development teams to resolve the bugs found and the releases are met in timely manner.
- Responsible for defect tracking using the tools like QC.
- Sharing the designed test cases with the business users for approvals.
- Documenting the test cases against RTM to map the requirements to the test cases.
- Writing positive and negative test cases to test the system under different conditions
Education
B.E - Electronics And Communication Engineering
Dhanalakshmi College of Engineering
Chennai05-2011
Skills
- Salesforce CPQ
- Salesforce Service Cloud
- Agile and Scrum Methodologies
- Jira and Confluence
- Business process Flow Design using Lucid Chart and Microsoft Power Point
- User Acceptance Testing
- Requirements gathering
- Project Management
- Resourcing and Onboarding
- Risk Assessment
- Quality assurance
- Verbal and written communication
- Narrative use cases
Accomplishments
- Have been awarded as the Pillar of the month twice for timely deliverables
- Accolades from the customer for true collaboration and seamless delivery of stories over the sprints
- Appreciated for maintaining the project Green and clean over the time.
- Have successfully contributed in bring 2 CR's from the customer which increased the revenue of the project and lead to improved metrics.
Certification
Salesforce Certified Administrator
Salesforce Certified Sales Cloud Consultant
Salesforce Certified Service Cloud Consultant
Salesforce Business Analyst Certified
Salesforce Certified AI Associate
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Timeline
Business Analyst
Tech Mahindra SEZ
08.2021 - Current
Salesforce Test Lead
Rudra Info Solutions
03.2018 - 08.2021
Quality Test Analyst
Cognizant Technology Solutions Ltd
10.2011 - 03.2018
B.E - Electronics And Communication Engineering
Dhanalakshmi College of Engineering
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