Vijayalakshmi Murugan
Coimbatore
Summary
Proven Mainframe Production Support Executive from Cognizant Technology Solutions, adept in disaster recovery and COBOL programming, significantly reduced recurring incidents and ensured seamless legacy application migrations. Excelled in system monitoring and team collaboration, enhancing operational efficiency and customer satisfaction without compromising service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Mainframe Production Support Executive
Cognizant Technology Solutions
12.2017 - 08.2023
- Assisted in disaster recovery exercises, ensuring business continuity during unforeseen events.
- Conducted regular audits of system resources to maintain compliance with organizational policies and industry standards
- Monitored batch processing to identify potential bottlenecks, making necessary adjustments for smoother operations.
- Proactively identified areas for improvement in operational procedures, implementing changes accordingly.
- Boosted customer satisfaction by providing prompt and accurate technical support to endusers.
- Reduced downtime with effective incident management and timely resolution of issues.
- Improved mainframe system performance by proactively monitoring and analyzing production jobs.
- Contributed to the successful migration of legacy applications onto modernized platforms without any disruption or loss of functionality.
- Implemented best practices in problem management, reducing recurring incidents significantly.
- Developed comprehensive documentation for processes, procedures, and training materials.
Education
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Kongu Engineering College
Erode, Tamilnadu04.2017
Skills
- End-user support
- Batch monitoring
- Incident Management
- Disaster Recovery
- Service Level Agreements
- VSAM Handling
- JCL expertise
- SPUFI and DB2
- Mainframe Security
- COBOL Programming
- Quick Learner
- Team Collaboration
- Decision-Making
- System Testing
- Specifications understanding
Certification
Mainframe DB2 Developer Training by Anil Polsani
The Complete Mainframe Professional course by Abhishek Rathi
Timeline
Mainframe Production Support Executive
Cognizant Technology Solutions
12.2017 - 08.2023
Bachelor Of Engineering - Electrical, Electronics And Communications Engineering
Kongu Engineering College
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