Tarbia Javed
Hyderabad
Summary
Dynamic training and quality management professional with a proven track record at Wipro Limited. Expert in performance management and data analysis, driving continuous improvement initiatives. Adept at coaching teams to exceed KPIs and enhance client relationships, fostering a culture of excellence and collaboration. Strong communicator with advanced Excel proficiency.
Overview
12
12
years of professional experience
Work History
Deputy Manager - Training
Wipro Limited
04.2022 - Current
- Managed end-to-end training functions across multiple lines of business and locations.
- Planned, observed, and ensured trainer development through diverse methodologies including classroom training and mentoring.
- Assessed facilitator skills during classroom sessions and provided constructive feedback.
- Supervised training team performance through regular reviews on key metrics such as throughput and upskilling targets.
- Conducted monthly one-on-one feedback sessions to enhance trainer effectiveness.
- Managed early warning system for new hires and monitored retention rates.
- Drove completion of monthly knowledge checks and refresher trainings based on training needs analysis.
- Collected data for performance analysis, conducting root cause analysis, and publishing detailed reports.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided guidance and support to team members to help them achieve goals.
- Coordinated with other departments to ensure smooth functioning of activities.
Assistant Manager - Quality
Cognizant
09.2021 - 03.2022
- Conduct Quality audits and share feedback with agents.
- Conduct compliance and Quality checks and ensure timely reporting.
- Drive continuous improvement - make recommendations and drive improvement.
- Data analysis and creation of designated reports/presentations.
- Strengthen Quality management processes / framework to improve quality delivery.
- Ensure data management for all deliverables and be accessible without any delay.
- Client Escalation Management.
- Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.
Assistant Manager - Training
Concentrix Daksh Services India Pvt Ltd
02.2017 - 09.2021
- Responsible for managing the training function End to End for multiple LOBs / Sites / Locations within the process.
- Regularly impart effective coaching to direct reports, ensuring consistent high performance delivery.
- Identify performance related issues, develop an action plan for improvement and implement corrective action.
- Ensure service delivered to our customers meets contractual Key Performance Indicator (???KPIs???) and financial expectations.
- Communicate expectations to employees and provide timely updates.
- Provide subject matter expertise in handling escalated customer calls as needed.
- Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
- Stay current on internal work processes, policies and procedures. Attend required manager development training programs.
- Receive assignments in task oriented terms and guides team members to set priorities & complete assignments.
- Coordinate and supervise daily activities of business or technical support or production team members.
- In charge of handling single and medium-sized lines of business.
- Ensure that decisions are guided by policies, procedures and business plans.
- Achieve set metrics and business goals thru coaching, mentoring and providing regular feedback to direct reports.
- Present weekly/monthly reports to the clients.
- Involved in Corporate Communications, Social Media Management and Social Responsibility Activities.
- Worked in a cross-cultural environment and managed projects and relationships in multiple countries.
Operations Executive
Gravity Integrates
09.2014 - 01.2017
- Resolve pending evaluations relating to background checks through comprehensive and accurate research.
- Understand and act on statements regarding the evaluation.
- Make decisions using accurate judgment. Knowledge of state and local guidelines required.
- Communicate resolution to callers with clarity via telephone or e-mail Identify trends and high volume inquiries that may indicate corporate-wide issues.
- Maintain service level agreements.
- Provide administrative support and guidance as required to the Recruitment Team relating to vetting.
- Carry out activities to include risk management and compliance checking, reference and identity checks, eligibility to work.
- Maintain accurate records of documentation relating to the above including maintenance of our in-house recruitment database.
- Provide accurate and timely Management Information as required. Fulfill reporting & audit requirements for the team and management.
- Perform analysis and do research for providing details for bids.
Operations Executive
Edelweiss Tokyo Life Insurance
08.2013 - 01.2014
- Management of core documentation process, Assist and coordinate with sales and marketing team.
- Conduct market research, document and report to the marketing department and regional operation manager.
- Support sales staff in handling and documenting customer policy accounts.
- Perform competitor product analysis and prepare reports.
- Prepare and reconcile customer balances, correct discrepancies in customer policy documentations.
- Assist inventory controlling staff in maintaining inventory records.
- Support to the sales force for administrative duties such as legal, finance, marketing, order management, operations support, as well as customer-facing roles.
Education
B.Sc - Computers
NIIT Institute
01.2014
Class XII -
National Open School
01.2008
Class X -
CISCE(ICSE/ISC)
01.2006
Skills
- Team management and training
- Effective communication
- Time management and problem solving
- Stakeholder engagement
- Client relationship management
- Instructional design expertise
- Advanced Excel proficiency
- Presentation skills
- Performance management
- Project management
- Process improvement
- Coaching and mentoring
- Microsoft office expertise
- Data analysis
Languages
- English
- Hindi
Personal Information
- Total Experience: 10 Years 0 Month
- Gender: Female
- Marital Status: Single / Unmarried
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Deputy Manager - Training
Wipro Limited
04.2022 - Current
Assistant Manager - Quality
Cognizant
09.2021 - 03.2022
Assistant Manager - Training
Concentrix Daksh Services India Pvt Ltd
02.2017 - 09.2021
Operations Executive
Gravity Integrates
09.2014 - 01.2017
Operations Executive
Edelweiss Tokyo Life Insurance
08.2013 - 01.2014
B.Sc - Computers
NIIT Institute
Class XII -
National Open School
Class X -
CISCE(ICSE/ISC)
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