VIJAYALAKSHMI P S
Muvattupuzha
Summary
Dynamic banking professional with over 3+ years of comprehensive experience, excelling in branch banking and customer service. Proven expertise in managing cash transactions, cross-selling financial products, and ensuring customer satisfaction through effective communication and adaptability. Skilled in meticulous documentation and reconciliation processes, contributing to operational efficiency. Demonstrates a strong ability to foster positive client relationships and enhance service delivery, making meaningful impact in the banking sector. Ready to leverage extensive skills in a Bank Teller position to drive results and elevate customer experience.
Overview
4
4
years of professional experience
Work History
OFFICER -TELLER- BRANCH BANKING
ESAF SMALL FINANCE BANK
KOOTHATTUKULAM
01.2023 - Current
- Bank teller with 2.5+ years of experience maintaining cash drawers, handling customer transactions, cross-selling bank products, and keeping customers happy by providing professional, efficient service.
- Managed customer inquiries and provided tailored financial solutions.
- Maintained accurate records of transactions and customer interactions.
- Collaborated with team members to improve service delivery and efficiency.
- Assisted in developing promotional materials for banking products and services.
- Supported account management by resolving customer issues promptly and effectively.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Responded promptly to customer inquiries or complaints in a polite manner.
- Managed team of professionals to ensure operational efficiency and effectiveness.
- Developed and maintained relationships with key clients and stakeholders.
- Analyzed market trends to inform business decisions and strategies.
- Maintained positive working relationship with fellow staff and management.
- Processed customer transactions efficiently and accurately.
RECOVERY ASSISTANT
AHALIA FINFOREX
09.2021 - Current
- Customer handling and ensures timely follow-up.
- Cross-selling the walk-in customers by convincing them.
- Ensure that the customers are getting best service.
- Maintaining registers and proper filing of documents.
- Preparing Bank Reconciliation Statements on monthly basis.
- Preparing audit rectification reports.
- Collaborated with team members to ensure smooth workflow and communication.
Education
Master of Business Administration -
Kerala Technical University (KTU)
Vazhakulam, Kerala 01.2022
Bachelor of Commerce - Finance And Taxation
MG University
Vazhakulam, Kerala 01.2019
Skills
- Effective Time Management
- Teamwork
- Customer Services
- Cash Handling
- Convincing Power
- Cross-selling strategies
- Bank reconciliation
- Audit reporting
- Customer relationship management
- Transaction processing
- Effective communication
- Risk assessment
- Self motivation
- Operational risk management
Hobbies and Interests
Embroidery
Driving
Languages
- Hindi
- Malayalam
- English
Personal Information
- Date of Birth: 04/29/98
- Nationality: Indian
- Driving License: YES
References
- Sreejith Viswambharan - Ahalia Finforex Ltd, Area Manager +91 9496086085
- Sujin Issac Padiyam, ESAF Small Finance Bank, Branch Head Koothattukulam +91 9633019297
Timeline
OFFICER -TELLER- BRANCH BANKING
ESAF SMALL FINANCE BANK
01.2023 - Current
RECOVERY ASSISTANT
AHALIA FINFOREX
09.2021 - Current
Master of Business Administration -
Kerala Technical University (KTU)
Bachelor of Commerce - Finance And Taxation
MG University