Summary
Overview
Work History
Education
Skills
Languages
Training
Disclaimer
Timeline
Hi, I’m

Vijayalakshmi R

Bengaluru
Vijayalakshmi R

Summary

An astute professional willing to work in Medical Records, Transcription, Virtual Scribing and Customer Care environments specializing in operations and administration where my knowledge and experience can be better shared, value driven, enriched for achieving the set of organizational goals and also provide ample opportunities for career growth.

More than 20 years of experience in the field of Medical Transcription, Quality Coordination, Customer Service, and Team Management. For the last 17+ years working in Medical Transcription Industry. Production Head for Medical Transcription, Virtual Scribing and Patient Data record Management, Manage outstanding items for reply/action and distribute to the concerned and do the necessary follow-up. Preparation and management of Medical Documents including measuring quality of Account Managers, QAs and PRs through post audits as well as through concurrent audits. Team Lead for identifying training needs of the employees and putting them through CLP (Continuous Learning Program). Counseling and bringing up accuracy of the Medical Transcriptionist (MT) and PRs through training interventions. Some of the successful projects are reduction of rejection errors, and improvement on the efficiency of transcribed reports.

Detail-oriented Proofreader adept at document management, data entry and administrative support. Applies different style and content guidelines based on individual document uses and requirements. High level of vocabulary understanding, grammar and writing techniques.

Hardworking writing and editing professional proficient in checking and correcting articles, memos, letters, and online postings for accuracy and form. Offering Number years of related experience a superior work ethic.

Experienced with refining written content for clarity and accuracy. Utilizes keen attention to detail, identifying and correcting errors efficiently. Track record of ensuring consistency in style and tone across various documents.

Detail-oriented Desired Position with solid history of refining written content for clarity and coherence. Proven success in enhancing readability and ensuring grammatical accuracy across diverse text types. Demonstrated ability in meticulous error detection and maintaining consistency in style.

Experienced in checking Type documents for grammatical, spelling and content issues. Well-organized and disciplined with a systematic approach and in-depth understanding of ideal structure, format, and style. Good communication and multitasking abilities.

Professional with solid background in ensuring text accuracy and coherence. Skilled in grammar, syntax, and style consistency. Demonstrates strong focus on team collaboration and achieving results. Adaptable and reliable, with keen eye for detail and excellent communication skills.

Results-driven language professional prepared to elevate written content quality. Adept at identifying and correcting grammatical errors, enhancing coherence, and ensuring consistency in tone and style. Known for collaborative spirit, reliability, and ability to adapt to shifting project demands, while showcasing keen attention to detail and strong organizational skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Recent graduate with foundational knowledge in Area of study and hands-on experience gained through academic projects and internships. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

27
years of professional experience

Work History

IKS Solutions

Medical Documentation Coach
07.2021 - Current

Job overview

  • The virtual scribe assists doctors/specialists for coding and documentation of patient's health information for their insurance claim submission. The virtual scribe would listen to the physician-patient interaction and is expected to summarize the same in the electronic health record (EHR/EMR). This summarized note should reflect patient's problem and physician's plan around the same. I believe no doctor should have to type or point and click in an EHR for hours every day. Scribes help medical professionals to focus on what they are trained for and do best: patient care.
  • Managed practice schedules, ensuring efficient use of time and resources for optimal results.
  • Boosted player confidence through personalized training sessions and continuous feedback.
  • Increased athlete''s skills development through individualized training plans based on each player''s strengths and weaknesses.
  • Collaborated with other coaches to share best practices, techniques, and insights for overall program improvement.
  • Improved team cohesion by organizing regular bonding activities and fostering a supportive environment.
  • Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
  • Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
  • Reduced player injury rates with the implementation of tailored warm-up routines and strength conditioning exercises.
  • Enhanced team performance by developing and implementing effective coaching strategies.
  • Facilitated open communication between players, parents, staff members, ensuring that all concerns were addressed promptly and effectively.
  • Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
  • Led team to win regional championships, by instilling strong work ethic and resilience in players.
  • Fostered leadership among players, by creating mentorship programs that paired experienced athletes with newcomers.
  • Implemented personalized training plans for athletes, resulting in improved physical fitness and performance.
  • Negotiated with sports equipment suppliers, securing high-quality gear for team at reduced cost.
  • Conducted workshops on nutrition and mental health for athletes, contributing to their overall well-being and performance.
  • Boosted player recruitment, by establishing strong relationships with local schools and sports clubs.
  • Enhanced game-day strategies, by meticulously analyzing opponents' tactics and adjusting team plans accordingly.
  • Developed code of conduct for team, promoting discipline and respect both on and off field.
  • Organized and led community sports events, promoting physical activity and sportsmanship in local area.
  • Developed athletes' skills in various sports, enhancing team performance and individual competence.
  • Fostered positive and inclusive team environment, leading to increased team cohesion and morale.
  • Enhanced players' strategic understanding, by conducting detailed video analysis sessions.
  • Collaborated with school officials to ensure student-athletes' academic and athletic commitments were balanced effectively.
  • Streamlined travel arrangements for away games, ensuring efficient logistics and minimizing disruptions to players' routines.
  • Enhanced public relations, by engaging with media and participating in interviews to increase team's visibility.
  • Conducted regular performance evaluations, providing athletes with constructive feedback and setting clear goals for improvement.
  • Improved team's win-loss record, by focusing on developing advanced tactical strategies.
  • Achieved significant reduction in player injuries, through implementation of comprehensive warm-up and cool-down routines.
  • Facilitated recovery programs for injured athletes, accelerating their return to peak performance levels.
  • Increased fan engagement, by organizing meet-and-greet events with players and coaching staff.
  • Offered constructive feedback to clients to help reach goals.
  • Developed and delivered effective and engaging coaching sessions to improve performance.
  • Developed relationships with clients to provide ongoing support and encouragement.
  • Facilitated team building activities and workshops to improve communication, collaboration and productivity.
  • Assisted clients in setting and achieving personal and professional goals.
  • Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
  • Encouraged clients to find creative solutions to problems and maintain motivation.
  • Utilized various coaching models and techniques to maximize client success.
  • Assisted clients with developing strategies to manage stress and increase productivity.
  • Researched latest industry trends and developments to keep abreast of best practices.
  • Provided guidance to clients in overcoming challenges and identifying opportunities.
  • Facilitated group coaching sessions and provided individual coaching support.
  • Analyzed client feedback to adjust coaching sessions accordingly.
  • Developed and delivered presentations to educate clients on topics related to coaching.
  • Coordinated special events such as pre-season tryouts, training camps and special workshops to support team goals.
  • Developed and maintained network of professional resources to refer clients to.
  • Assisted in developing marketing materials to promote coaching services.
  • Created and implemented innovative strategies to engage clients in coaching journey.

Onco.com

Care Manager
08.2020 - 07.2021

Job overview

  • Helped to provide end-to-end care to cancer patients regarding both medical as well as complementary treatment to improve their quality of life and increase chances of cure.
  • Educate patients, help them design their treatment roadmap, standardize service providers, facilitate treatment for last-mile service delivery, connect with other survivors, and do regular follow-ups.
  • Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
  • Communicated with healthcare providers to facilitate continuity of care.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Consulted with supervisors to assess cases and plan strategies for enhancing care.
  • Arranged transportation and documented details of discharge transition plans.
  • Educated clients and families on community resources, treatment options and health care services to better manage conditions.
  • Developed and implemented individualized care plans and coordinated necessary services to avail quality care for clients.
  • Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
  • Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
  • Responded to emergency situations and provided support to promote client safety and wellbeing.
  • Facilitated multidisciplinary team meetings, ensuring cohesive care strategies for complex cases.
  • Streamlined care coordination processes, resulting in timely referrals and access to appropriate resources.
  • Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
  • Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
  • Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
  • Enhanced team performance with regular training sessions on care management best practices.
  • Monitored patient progress closely, adjusting care plans as needed for optimal health improvements.
  • Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
  • Improved patient access to community resources, supporting holistic approaches to health and wellbeing.
  • Assessed clients and developed plans to meet needs.
  • Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
  • Streamlined care management processes, leading to more efficient patient care coordination.
  • Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
  • Maintained detailed records in compliance with agency standards and regulations.
  • Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
  • Led team of care professionals, promoting collaborative approach to patient management.
  • Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
  • Enhanced patient care by developing and implementing individualized care plans.
  • Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
  • Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.
  • Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
  • Prioritized time management effectively balancing competing demands within dynamic fast-paced healthcare environments.
  • Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
  • Utilized electronic health records systems proficiently for efficient documentation of clinical information according to regulatory standards.
  • Developed and maintained comprehensive patient records, improving accuracy in care delivery.
  • Optimized resource allocation to meet patient needs more effectively, ensuring high-quality care.
  • Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
  • Collaborated with insurance providers to secure authorization for necessary services, maximizing patients'' benefits coverage.
  • Evaluated clients progress and adjusted service plans to address areas of concern.
  • Conducted risk assessments for patients, proactively addressing potential health issues.
  • Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
  • Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
  • Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
  • Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
  • Engaged in continuous professional development to stay current with advances in care management.
  • Negotiated with insurance companies to secure coverage for necessary treatments, reducing financial burdens on patients.
  • Implemented patient education programs, increasing patient engagement in their health management.
  • Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
  • Maintained network of community resources to provide most comprehensive support services possible to clients.
  • Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
  • Leveraged technology to enhance care coordination, resulting in more timely and effective interventions.
  • Enhanced patient care quality by developing personalized care plans based on thorough assessments.
  • Reduced hospital readmission rates by implementing effective care transition strategies.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Communicated with patients, ensuring that medical information was kept private.
  • Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Collaborated with store manager to maintain daily operations.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Spearheaded and implemented new projects to expand scope of engagement.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
  • Scheduled surgeries, managed pre-certifications and verified insurance coverage.
  • Successfully negotiated client contract renewals to create increased revenue.
  • Developed policies and procedures for effective pharmacy management.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Removed trash and straightened counters to keep pharmacy area clean and neat.

Meru Info Solutions

Team Leader
09.2019 - 08.2020

Job overview

  • Provide coaching through 1-1 feedback.
  • Assist new joiners and bring them up the learning curve through coaching and mentoring with direction from TM.
  • Quality Calibration with the internal quality teams
  • Perform quality check
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Assisted in recruitment to build team of top performers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
  • Led cross-functional teams to execute projects on time, within budget, and with high-quality outcomes.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Optimized resource allocation, ensuring projects were delivered within budget and scope.
  • Oversaw quality control measures, maintaining high standards for all project outputs.
  • Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
  • Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
  • Negotiated with suppliers to secure cost-effective resources, positively impacting project budgets.
  • Developed and executed training programs that significantly improved team skills and morale.
  • Implemented comprehensive reporting system to track team performance and identify areas for improvement.
  • Led by example, demonstrating commitment and professionalism that inspired team members to excel.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Organized professional development workshops, contributing to ongoing growth and expertise of team.
  • Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
  • Built and maintained strong client relationships, leading to repeat business and referrals.
  • Conducted thorough market research to guide strategic decisions and maintain competitive advantage.
  • Coordinated cross-departmental meetings to streamline project execution, fostering collaborative work environment.
  • Streamlined internal processes, reducing project completion times and increasing overall efficiency.
  • Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
  • Facilitated culture of continuous improvement, encouraging feedback and innovative solutions from all team members.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.

TSI Med India (Bangalore Branch)

Operations Head
01.2010 - 01.2017

Job overview

  • Preparation and management of Medical Documents including measuring quality of Account Heads, QAs, and PRs through post audits as well as through concurrent audits.
  • Identifying training needs of the employees and putting them through CLP (Continuous Learning Program). Counseling and bringing up accuracy of the Medical Transcriptionist (MT) and PRs through training interventions.
  • HIPAA (Health Insurance Portability and Accountability Act) Hitech (Health Information Technology for Economic and Clinical Health Act) Compliance.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Implemented quality control systems to boost overall product consistency and reliability.
  • Developed and maintained relationships with external vendors and suppliers.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Analyzed and reported on key performance metrics to senior management.
  • Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Increased profit by streamlining operations.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Developed strong relationships with vendors, resulting in better pricing and improved service quality.
  • Reduced turnaround time for project completion through effective resource allocation and team management.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Raised property accuracy and accountability by creating new automated tracking method.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Perry Johnson Outsourcing Associates

Team Lead
01.2009 - 01.2010

Job overview

  • Planning, organizing, and implementing specific services.
  • Fiscal management, performance improvement activities, and compliance with all relevant policies/procedures and regulations.
  • Managing all aspects of personnel processes.
  • Interacting with all departments as part of the management team.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Generated reports detailing findings and recommendations.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained database systems to track and analyze operational data.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Gathered, organized and input information into digital database.
  • Collected, arranged, and input information into database system.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Observed packing operations to verify conformance to specifications.

Healthscribe

Proofreader
08.1998 - 01.2009

Job overview

  • Trained and specialized in medical transcription for various report types related to major U.S. hospitals, including university hospitals.
  • Collaborated with editors to meet project deadlines and solicit customer feedback and transparency on work progress.
  • Maintained high levels of confidentiality while handling sensitive documents for various clients.
  • Expanded professional knowledge by staying up-to-date with industry trends, technology advancements, and best practices in proofreading techniques.
  • Maintained high editorial standards for diverse range of documents, from academic papers to business proposals.
  • Improved communication effectiveness, applying meticulous attention to detail in proofreading internal communications.
  • Ensured consistency in style and tone across documents, contributing to brand cohesiveness.
  • Elevated professional image of corporate reports through precise correction of financial and technical data.
  • Increased reader engagement by refining content flow and eliminating ambiguities in instructional materials.
  • Followed established guidelines to maintain style quality and consistency in produced content.
  • Enabled smooth workflow transitions, adapting quickly to changes in editorial guidelines and project requirements.
  • Built trust among clients by consistently delivering high-quality work that met or exceeded expectations.
  • Enhanced impact of research papers, providing detailed feedback to authors on structure and argumentation.
  • Managed finished works and version edits for comprehensive record of each file.
  • Completed thorough fact-checking on source materials to maintain credibility and accuracy throughout published content.
  • Enhanced publication quality by identifying and correcting grammatical, punctuation, and spelling errors.
  • Enhanced readability of complex texts with thorough proofreading, making content accessible to wider audience.
  • Facilitated timely project completion with efficient task prioritization and time management skills.
  • Prioritized critical issues, items and functions and set achievable goals to measure progress.
  • Compared assigned tasks to internal and external information databases for accuracy and plagiarism.
  • Researched content and grammatical issues to check accuracy of information.
  • Performed administrative tasks such as copying, faxing, and reception work with accuracy and efficiency.
  • Used style guidelines to make accurate changes and comply with ideal structure.
  • Ensured legal compliance in document production, applying thorough knowledge of industry-specific terminology and standards.
  • Improved document accuracy and clarity, meticulously editing technical manuals for industry compliance.
  • Improved document accuracy by meticulously proofreading and editing various types of content.
  • Supported editorial team in meeting tight deadlines without compromising on the quality of output delivered.
  • Elevated manuscript quality by meticulously reviewing and correcting grammatical, punctuation, and formatting errors.
  • Streamlined editorial process, collaborating closely with authors to refine and polish manuscripts.
  • Revised work to identify missed mistakes before completing assigned assignments.
  • Fostered environment of continuous improvement, suggesting process enhancements to increase efficiency in proofreading operations.
  • Boosted team productivity, sharing best practices and tools for effective proofreading among colleagues.
  • Maximized document quality by suggesting revisions for awkward phrasing or unclear language.
  • Demonstrated strong attention to detail when working with complex technical documents containing specialized terminology or jargon.
  • Reinforced credibility of scholarly publications, by enforcing strict adherence to academic style guides during proofreading process.
  • Collaborated with writers and editors to improve overall content clarity and readability.
  • Reduced turnaround times for document approval by streamlining proofreading protocols.
  • Supported project timelines by efficiently prioritizing and managing proofreading tasks for simultaneous projects.
  • Upheld accuracy standards in a high-pressure environment, ensuring error-free deliverables even during peak workload periods.
  • Ensured consistency in style and tone by adhering to clients'' specific guidelines and preferences.
  • Checked and corrected grammatical and spelling errors in diverse documents.
  • Collaborated closely with content creators to ensure smooth workflow from initial draft through final publication.
  • Preserved author voice while refining text for clarity and coherence in creative writing submissions.
  • Facilitated publication process, ensuring error-free content in press releases and marketing materials.
  • Supported organizational growth by providing efficient proofreading services, contributing to increased client retention and referrals.
  • Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
  • Marked copy to indicate and correct errors in type, arrangement or spelling using standard printers' marks.
  • Developed and maintained database of high-quality boilerplate copy, enabling faster service and turnaround for time-sensitive projects.
  • Reviewed and edited documents for accuracy of language and style.
  • Routed proofs with marked corrections to authors, editors or typesetters for correction or reprinting.
  • Assisted in creation of copy for company website and marketing materials.

Education

Bangalore University
Karnataka

BSc from PCM
03.1998

University Overview

Ulyanovsk State University

International MBA from Human Resource
04.2014

University Overview

Skills

  • Medical terminology
  • Multi-Specialty Handling
  • Communication
  • Leadership
  • MS Excel
  • MS PowerPoint
  • Physically fit
  • Safety awareness
  • Refereeing and coaching
  • Motivational techniques
  • Group facilitation
  • Team bonding
  • Sound judgment
  • Strategic planning
  • Exercise planning
  • Personal development
  • Game strategy development
  • Proficient in software
  • Ethics and integrity
  • Coaching meetings
  • Performance improvements
  • Data evaluation
  • Interpersonal relationships
  • Team development
  • Verbal and written communication
  • Empathy development
  • Academic assistance
  • Collaborative approach
  • Recruitment

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Malayalam
Beginner (A1)

Training

Training
  • CMT Certification
  • Medical Transcriptionist certificate
  • Operative Reports Certified Medical Transcriptionist
  • Lean six Sigma Black belt

Disclaimer

Disclaimer
I hereby declare that the details furnished above are true to the best of my knowledge and belief VIJAYALAKSHMI R

Timeline

Medical Documentation Coach
IKS Solutions
07.2021 - Current
Care Manager
Onco.com
08.2020 - 07.2021
Team Leader
Meru Info Solutions
09.2019 - 08.2020
Operations Head
TSI Med India (Bangalore Branch)
01.2010 - 01.2017
Team Lead
Perry Johnson Outsourcing Associates
01.2009 - 01.2010
Proofreader
Healthscribe
08.1998 - 01.2009
Bangalore University
BSc from PCM
Ulyanovsk State University
International MBA from Human Resource
Vijayalakshmi R