Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Vijayalaxmi Kulgod

Bengaluru

Summary

Dynamic Senior Learning Consultant with a proven track record at Ripples Learning Services, excelling in corporate training and client engagement. Achieved significant revenue growth through strategic sales initiatives and customized solutions. Expert in customer relationship management, fostering high client satisfaction and retention while mentoring teams to enhance performance.

Overview

8
8
years of professional experience

Work History

Senior Learning Consultant

Ripples Learning Services
11.2021 - Current
  • Handle end-to-end management of CHRMP Enterprise and Individual (corporate certifications, consulting, and capability development programs).
  • Deliver consultative sales pitches for CHRMP, BEI (Behavioral Event Interviewing), PoSH (Prevention of Sexual Harassment), Leadership Programs, and vCHRO services.
  • Consistently achieved and surpassed monthly targets across corporate sales and individual enrollments.
  • Built new client relationships with large organizations across India, UAE, and APAC.
  • Designed customized training solutions post client need analysis, ensuring high client satisfaction.
  • Promoted internally to manage both individual and corporate sales responsibilities.
  • Led enterprise engagement strategy meetings, driving quarterly revenue growth.
  • Launched CHRMP campaigns with 30% lead conversion improvement.
  • Represented Ripples Learning at National HR Summits and CSR Roundtable conferences.
  • Mentored new team members on consultative sales, client relationship management, and closing techniques.

Senior Financial Service Manager

Future Generali Life Insurance Co
09.2020 - 10.2021
  • Conducted regular portfolio reviews to improve client investments and satisfaction.
  • Designed and executed monthly financial planning workshops for customers.
  • Consistently ranked among the Top 5 employees regionally for achieving and exceeding sales targets.
  • Partnered with cross-functional teams for new client onboarding and product training.
  • Conducted team coaching sessions to uplift process quality and customer experience.
  • Built personalized financial solutions for high-net-worth individuals (HNIs) leading to increased customer loyalty and wallet share.
  • Proactively identified cross-selling opportunities, contributing to 20% higher product penetration rates.
  • Mentored and supported junior sales team members, leading to a 15% overall team performance improvement.
  • Led customer retention initiatives, reducing client attrition by 10% through structured engagement strategies.
  • Regularly presented sales performance reports and insights to senior management for strategic decision-making.
  • Organized client appreciation events to enhance relationships and promote upselling.
  • Handled escalated customer grievances with a 95% first-contact resolution rate, maintaining client trust and brand reputation

Relationship Manager

Aditya Birla Sun Life Insurance
08.2018 - 09.2020
  • Managed a portfolio of high-net-worth individuals (HNI) and consistently exceeded sales and revenue targets.
  • Developed new training materials and customer scripts to enhance the team’s engagement and conversion skills.
  • Collaborated closely with marketing teams to design customer awareness and product education campaigns.
  • Led branch operations for a full month during leadership absence, ensuring seamless service and achieving monthly goals.
  • Trained and mentored 10+ junior associates, enhancing frontline effectiveness and client servicing standards.
  • Customized financial solutions for clients, leading to 25% growth in individual client investments.
  • Successfully cross-sold insurance and investment products, improving product penetration across customer base.
  • Conducted regular client review meetings, maintaining a 90%+ client retention rate.
  • Initiated internal knowledge-sharing sessions, improving the team’s product knowledge and consultation skills.
  • Actively contributed to monthly strategy planning with the regional team to identify new business opportunities.
  • Resolved complex customer queries and concerns, ensuring high levels of customer satisfaction and loyalty.

Operational Executive

Aegis Customer Support Services Private
06.2017 - 07.2017
  • Successfully converted 80% of leads through persuasive outbound calling campaigns.
  • Developed a quick reference guide for internal team to resolve customer queries faster.
  • Achieved monthly highest performance awards three times consecutively.
  • Trained new joinees during OJT (On-the-job training) sessions on processes and soft skills.
  • Handled escalated customer complaints, achieving 95% resolution rate on first call.

Education

B.E - ECE

SKSVMACET
Lakshmeshwar, India
06-2017

Skills

  • Corporate Training and Development
  • Customer Relationship Management (CRM)
  • Business Development and Revenue Generation
  • Team Leadership and People Management
  • Strategic Communication and Client Engagement
  • Project Ownership and Delivery
  • Client Relationship Management
  • Sales Strategy and Negotiation
  • Training Needs Analysis
  • Employee Coaching and Development
  • Customer Retention Strategies
  • Leadership Development
  • Cross-Functional Collaboration
  • Market Research and Trend Analysis

Accomplishments

  • Consistently exceeded monthly targets, achieving 120%+ of set goals, resulting in multiple recognitions for high performance.
  • Promoted three times: Twice within six months for exceptional performance, and once annually for outstanding contributions.
  • Converted a high-value international lead, securing 15 registrations at once, significantly contributing to the overall sales pipeline and earning a special recognition reward.
  • Achieved the highest sales numbers in the CHRMP corporate and individual sales categories, consistently setting new benchmarks.
  • Recognized as a top performer multiple times for client relationship management and revenue generation, surpassing all set goals across multiple roles.
  • Successfully onboarded large, high-profile clients, expanding the company's client base across India, UAE, and APAC regions.
  • Developed and launched successful sales campaigns, improving lead conversion by 30% and consistently meeting quarterly revenue targets.
  • Received multiple awards for excellence in client engagement, including the Top Performer Award at Ripples Learning for consistently surpassing sales and engagement targets.
  • Best Employee Award – Future Generali Life Insurance for consecutive high sales achievements.
  • Top 10 PAN India – Aditya Birla Life for Customer Acquisition.

Languages

English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)

Timeline

Senior Learning Consultant

Ripples Learning Services
11.2021 - Current

Senior Financial Service Manager

Future Generali Life Insurance Co
09.2020 - 10.2021

Relationship Manager

Aditya Birla Sun Life Insurance
08.2018 - 09.2020

Operational Executive

Aegis Customer Support Services Private
06.2017 - 07.2017

B.E - ECE

SKSVMACET

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Vijayalaxmi Kulgod