Vijayalaxmi P

• Worked as a payment processor on FedWire, CHIPS, and SWIFT payments.
• Worked with the compliance team to monitor SWIFT messages (MT100, MT101, MT103, MT202 series), and ensure adherence to OFAC guidelines.
• Led the transition of payment messaging from legacy MT formats to ISO 20022 standards, ensuring interoperability across global banking platforms.
• Acted as an escalation point for payment issues, performing a detailed investigation and resolution of all exceptions in the trade flow to meet strict daily deadlines.
• Investigated and resolved complex payment exceptions and STP (Straight-Through Processing) failures to ensure the timely delivery of funds.
• Reduced errors in payment transactions by regularly reviewing and reconciling financial records.
• Conducted regular reviews of internal controls within the payment processing function, recommending improvements as necessary for compliance purposes.
• Managed high-volume payment processing tasks, consistently meeting deadlines without compromising accuracy or quality.

Applications Worked:

• EMTS
• GPR
• Payment Tracker.
• SharePoint.

• Delivered timely project outcomes by effectively managing resources and prioritizing tasks based on business requirements.
• Improved transparency within the organization by creating detailed reports, showcasing process performance metrics, and progress towards goals.
• Performed root-cause analysis on recurring issues, developing long-term solutions that significantly reduced occurrence rates.
• Collaborated with cross-functional teams to identify process bottlenecks and develop solutions, improving overall performance.
• Conducted regular audits to ensure adherence to established policies and procedures, maintaining high levels of compliance.
• Enhanced team productivity with streamlined processes for data management and reporting.
• Mentored junior analysts, providing guidance on best practices in investment banking methodologies.
• Created and maintained precise and accurate models, charts, and reports.
• Conducted due diligence on potential investments, and presented findings to investors.
• Developed trading strategies to maximize returns on investments.

Applications Worked:

Data Portal Maintenance

Exchange-Traded Derivatives

Smart Client.

Keylink

Webtics

• Developed and maintained courteous and effective working relationships
• Identified issues, analyzed information and provided solutions to problems
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Resolved problems, improved operations and provided exceptional service
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution
• Delivered services to customer locations within specific timeframes
• Handled Number of calls per day to address customer inquiries and concerns
• Answered over Number of customer communications per day via telephone, email and web chat
• Led projects and analyzed data to identify opportunities for improvement
• Interviewed clients by telephone or in-person to gather financial information
• Calculated clients' available monthly income to meet debt obligations
• Carried out day-to-day duties accurately and efficiently
• Learned and adapted quickly to new technology and software applications

Applications Worked:

CRM
CAPS
FINACLE
I-VIEW 2.0
OMNI DOCS
CTL

• Handled inbound calls from US Agencies and the borrowers
• Processed invoice disbursements and worked according to Federal Guidelines
• Reviewed relevant documents of FEMA, Wind Reports and other property loan
• Documents to ensure all the safety guidelines are met with compliance
• Trained new analysts on corporate policies and procedures and implemented
• Mentoring program, reducing onboarding time
• Collected, maintained and updated financial databases of mortgage loans
• Maintained accurate records of loan processing activities and documents in CRM system
• Educated customers on loan services and regulations to confirm compliance
• Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility
• Reviewed and validated details of loan applications and closing documentation
• Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
• Developed comprehensive understanding of loan processing regulations and laws to be fully compliant
• Developed and maintained relationships with customers, lenders and other third parties
• Assessed loan portfolios for compliance with underwriting policies for Freddie Mac (FHLMC), Fannie Mae (FNMA) and GNMA HUD Portfolio’s
• Processed loan applications and monitored progress from start to finish

Applications Worked:

IBM Cognos

Asset Surveillance

• Resolved concerns with products or services to help with retention and drive sales.
• Contacted potential customers to capitalize on sales opportunities.
• Maintained and managed customer files and databases.
• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
• Developed working relationships with internal and external customers while assisting with account management duties.
• Cultivated and strengthened account relationships to achieve and exceed company targets.