Vijay Anand Prabakaran
Madurai
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
HP Software Solutions
Help Desk
Coimbatore
2015.12 - 2016.06
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Solai Maruthi Suzuki
Customer Executive
Madurai
2014.08 - 2015.11
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Recognized by management for providing exceptional customer service.
- Operated a variety of machinery and tools safely and efficiently.
RK Bajaj
Customer Executive
Madurai
2013.09 - 2014.06
- Assisted customers with inquiries and resolved issues efficiently.
- Processed orders and ensured timely delivery of products.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Performed follow-up calls to customers regarding their inquiries or orders.
Education
Bachelor of Science - Mechanical Engineering
Kalasalingam University
Srivilliputtur, Virudhunagar Dist., Krishnankoil2019-11
High School Diploma -
Thanapandiyan Polytechnic College
Madurai2013-06
High School Diploma -
V.K.K. Play Group Matriculation Higher Secondary S
Madurai2009-06
Skills
- Decision-making
- Friendly, positive attitude
- Organization and time management
- Problem-solving
- Teamwork and collaboration
- Planning
- Interpersonal skills
- Order processing
- Customer satisfaction
Affiliations
- Sports In Shuttle Court
- Table Tennis
- Mostly Travel with Bike (Off-Road & Adventures Experience)
Languages
Tamil
First Language
English
Beginner
A1
Telugu
Beginner
A1
French
Beginner (A1)
A1
Certification
- AutoCAD, Apollo Institute
- Cad and Cam, Apollo Institute
- Machine Drawing CAD, Apollo Institute
- SolidWorks, Apollo Institute
Timeline
HP Software Solutions
Help Desk
2015.12 - 2016.06
Solai Maruthi Suzuki
Customer Executive
2014.08 - 2015.11
RK Bajaj
Customer Executive
2013.09 - 2014.06
Bachelor of Science - Mechanical Engineering
Kalasalingam University
High School Diploma -
Thanapandiyan Polytechnic College
High School Diploma -
V.K.K. Play Group Matriculation Higher Secondary S