Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
VIJAYANAND S

VIJAYANAND S

Chennai

Summary

Experience :

  • 6 Years - Inside Sales
  • 11 Years - Field Sales
  • 5 Years - Technical Service


A results-driven and highly accomplished Area Manager and Inside Sales Manager with around 22 years of experience at Eppendorf India Private Limited. Proven expertise in customer service excellence, team leadership, and strategic sales management. Spearheaded the development and growth of a high-performing Inside Sales team, driving significant revenue growth through innovative sales strategies and the successful implementation of CRM systems. Successfully led the effort to secure ISO 9001:2015 Certification for sales processes, ensuring alignment with global standards and enhanced operational efficiency.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Manager - Inside Sales

Eppendorf India Private Limited
01.2019 - 02.2025
  • Played a crucial role in developing a fresh Inside Sales team
  • Hire, train, and coach Inside Sales Specialist and set individual and team sales goals.
  • Led a team of 4 Inside Sales Specialists, driving performance through targeted KPIs and sales metrics while delivering continuous coaching and feedback to support growth and goal attainment.
  • Optimize sales scripts, email templates, and outreach techniques.
  • Develop and implement sales strategies to meet revenue targets. Oversee lead generation, qualification, and conversion processes (Funnel Management)by ensuring consistent follow-ups and engagement with prospects and converting to orders.
  • Drive proactive sales of aftermarket products—including parts, Service Contracts and simple upgrades(Cross Selling of products & Accessories Selling)—by engaging customers early, clearly communicating value, and converting opportunities into confirmed bookings.
  • Last handled Target and Achievement: ₹ 13.4 Cr, 100% achieved
  • Ensure accurate data entry and pipeline management in Microsoft Dynamics e365 CRM. Implement automation and tools to improve efficiency. Update CRM and other IT systems as required to reflect customer contacts
  • Proactively analyze sales tools and customer interaction data to identify trends, uncover pain points, and tailor sales strategies that drive conversion and long-term customer value
  • Cross Functional collaboration with Marketing for Lead generation & developing campaign offers and with Materials dept for order processing and proper supply to customer .
  • Preparation of Sales reports and forecasts for leadership and track key performance indicators (KPIs) and adjust strategies accordingly.
  • Key user - Implementation of Microsoft Dynamics e365 CRM.
  • Process author for Sales procedure and Internal Auditor for ISO 9001: 2015 Certification

Area Manager

Eppendorf India Private Limited
01.2011 - 12.2018
  • Develop and implement sales plans to meet targets in my assigned territory (Chennai, Pondicherry and Andaman & Nicobar Islands).
  • Identify new business opportunities and potential markets and execute promotional and sales activities to drive revenue growth.
  • Responsible for direct sale of products for Phrama industry, Private Life Science Companies, Food and Beverages, Agriculture Research, Hospitals and Key Govt accounts ( through tender)
  • Build and maintain strong relationships with key clients and conduct regular meetings and follow-ups with customers to understand their needs.
  • Monitor competitor activities and develop strategies to stay ahead and provide reports and feedback to senior management on market conditions.


Territory Manager - Kerala

Eppendorf India Private Limited
09.2008 - 12.2010
  • Develop and implement sales plans to meet targets in my assigned territory ( Entire Kerala State).
  • Identify new business opportunities and potential markets and execute promotional and sales activities to drive revenue growth.
  • Responsible for direct sale of products for Private Life Science Companies, Food and Beverages, Agriculture Research, Hospitals and Key Govt accounts ( through tender)
  • Build and maintain strong relationships with key clients and conduct regular meetings and follow-ups with customers to understand their needs.
  • Monitor competitor activities and develop strategies to stay ahead and provide reports and feedback to senior management on market conditions

Senior Service Executive

Eppendorf India Private Limited
05.2003 - 08.2008
  • Responsible for overseeing service operations, carrying out installation of equipments, ensuring customer satisfaction and managing a team to deliver high-quality service.
  • Ensuring a positive customer experience through prompt and effective service. Handling escalated customer issues and complaints.
  • Building and maintaining strong customer relationships.
  • Responsible for selling of Service products like, AMC, CAMC & IQ, OQ

Education

Bachelor of Engineering - Electrical And Electronics Engineering

Sona College of Technology
05-2002

Skills

  • Customer service
  • Team leadership
  • Coaching & Mentoring
  • Time management
  • Funnel and Pipeline Management
  • Proficient in leveraging CRM platform (Microsoft Dynamics e365)

Certification

  • Future Leadership Program - National University of Singapore
  • Organic Agricultural Management - Kerala Agricultural University

Languages

English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Malayalam
Intermediate (B1)

Timeline

Manager - Inside Sales

Eppendorf India Private Limited
01.2019 - 02.2025

Area Manager

Eppendorf India Private Limited
01.2011 - 12.2018

Territory Manager - Kerala

Eppendorf India Private Limited
09.2008 - 12.2010

Senior Service Executive

Eppendorf India Private Limited
05.2003 - 08.2008

Bachelor of Engineering - Electrical And Electronics Engineering

Sona College of Technology

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VIJAYANAND S