VIJAYANT NARAYAN GUPTA
PATNA
Summary
Dynamic professional with extensive experience at Tech Mahindra Pvt LTD, excelling in customer service and conflict resolution. Proven track record in project management and effective communication, enhancing community transportation services as a District Coordinator at CDOT. Adept at multitasking and utilizing CRM software to drive operational success.
Overview
9
9
years of professional experience
Work History
Office Worker
UNDER LIC AGENT
PATNA
06.2024 - 09.2024
- Managed daily office operations and maintained organized workspaces.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Managed front desk operations such as answering phones and responding to emails.
Customer Service Representative
Tech Mahindra Pvt LTD
Noida
02.2023 - 03.2024
- Handled customer inquiries through multiple channels effectively.
- Assisted customers with inquiries and resolved issues efficiently.
- Handled escalated complaints and facilitated resolutions promptly.
District Coordinator
CDOT
PATNA
04.2015 - 08.2021
- Coordinated district-wide projects to enhance community transportation services.
- Managed schedules and logistics for regional outreach events and meetings.
- Supported the implementation of safety programs across the district's operations.
- Monitored program implementation at each centre site within the district.
- Conducted regular evaluations of curriculum materials, instructional practices, and assessment tools.
- Responded promptly to inquiries from students, parents, staff members, and other stakeholders.
Education
High School Diploma -
ST JOSEPH'S PUBLIC SCHOOL
SAMASTIPUR BIHAR05-2009
High School Diploma -
P.N ANGLO SANKRIT HIGH SCHOOL
PATYNA BIHAR06-2011
BBA - Business Administration And Management
MAGADH UNIVERSITY
BODH GAYA06-2014
Skills
- Customer service
- Data entry
- Call center operations
- Communication skills
- Live chat support
- Administrative support
- Microsoft Office Suite
- Call center experience
- Multitasking and organization
PERSONAL DETAILS
- Father,s Name :- Laxmi Narayan Gupta
- Marital Status :- Married
- Passport No :- Z5047639
Timeline
Office Worker
UNDER LIC AGENT
06.2024 - 09.2024
Customer Service Representative
Tech Mahindra Pvt LTD
02.2023 - 03.2024
District Coordinator
CDOT
04.2015 - 08.2021
High School Diploma -
ST JOSEPH'S PUBLIC SCHOOL
High School Diploma -
P.N ANGLO SANKRIT HIGH SCHOOL
BBA - Business Administration And Management
MAGADH UNIVERSITY
Similar Profiles
Braj Kishor MishraBraj Kishor Mishra
Licensed Insurance Corporation at lic agentLicensed Insurance Corporation at lic agent
Melissa AndrewsMelissa Andrews
Nevada Realtor at Real Estate Agent in Northern Nevada Lic. # s.195054Nevada Realtor at Real Estate Agent in Northern Nevada Lic. # s.195054
ERIC MITCHELLERIC MITCHELL
Notary & Loan Signing Agent at National Notary Association Certified / Notary & Loan Signing Agent (Independent Agent)Notary & Loan Signing Agent at National Notary Association Certified / Notary & Loan Signing Agent (Independent Agent)
Alisha Singh RajputAlisha Singh Rajput
Primary School Teacher at IITians Public SchoolPrimary School Teacher at IITians Public School
VIVEK KUMARVIVEK KUMAR
On The Job Trainee at Qasr Al Sarab Desert Resort By AnantaraOn The Job Trainee at Qasr Al Sarab Desert Resort By Anantara