Vijaya Pandian

• Led architecture and design efforts for ServiceNow implementations, providing expertise in platform capabilities, best practices, and industry standards.

• Collaborated with stakeholders to define business requirements, assess technical feasibility, and develop solution architectures aligned with business objectives.

• Designed and implemented custom ServiceNow applications and modules to meet specific business needs, leveraging platform features such as workflows, business rules, and integrations.

• Conducted architectural reviews, performance assessments, and scalability analyses to ensure optimal performance and reliability of ServiceNow solutions.

• Provided technical leadership and guidance to development teams, ensuring adherence to architectural standards, coding guidelines, and best practices.

• Conducted workshops and training sessions to educate stakeholders on ServiceNow platform capabilities, architecture, and governance.

• Led the design and implementation of end-to-end ServiceNow solutions for clients across various industries, including IT service management (ITSM), Customer Service Management (CSM), IT operations management (ITOM), and IT business management (ITBM).

• Worked closely with clients to understand their business processes, pain points, and requirements, translating them into comprehensive ServiceNow solutions.

• Implemented ServiceNow integrations with third-party systems, leveraging web services, APIs, and middleware technologies to facilitate data exchange and automation.

• Developed and maintained ServiceNow solution designs, including configuration, customization, and extension of platform functionality.

• Provided technical guidance and support to development teams, ensuring successful delivery of ServiceNow projects on time and within budget.

• Extensive experience in designing, developing, and implementing robust Customer Service Management (CSM) solutions on the ServiceNow platform. With a focus on aligning business objectives with platform capabilities, I have successfully executed numerous end-to-end CSM implementations.

• Led the configuration of key CSM modules including Case Management, Incident Management, and Customer Service Portals to streamline customer operations and improve service delivery.

• Led a team of developers and administrators in configuring ServiceNow HRSD modules to meet business needs and enhance user experience.

• Integrated ServiceNow HRSD with third-party systems such as payroll, benefits, and recruiting platforms to streamline data flow and ensure data integrity.

• Implemented and maintained ServiceNow CSM governance processes, including change management, release management, and service level agreements (SLAs).

• Provided ongoing support and troubleshooting for ServiceNow CSM implementations, resolving technical issues and optimizing system performance.

• Designed and developed custom ServiceNow applications and modules to meet business requirements and improve operational efficiency.

• Implemented and maintained ServiceNow configurations, including workflows, UI policies, business rules, and integrations with third-party systems.

• Collaborated with stakeholders to gather requirements, analyze use cases, and design technical solutions aligned with business objectives.

• Provided technical expertise and guidance to junior developers, contributing to their professional development and the overall success of the team.

• Conducted code reviews, performance tuning, and optimization to ensure scalability, reliability, and maintainability of ServiceNow solutions.

• Led ServiceNow upgrade projects, analyzing platform changes and implementing necessary modifications to existing customizations.

• Provided ongoing support and troubleshooting for ServiceNow applications, resolving technical issues and implementing enhancements as needed.

• Developed and customized ServiceNow applications to support various IT service management (ITSM) processes, including incident management, change management, and service catalog.

• Designed and implemented ServiceNow integrations with external systems using web services, REST APIs, and MID Servers.

• Created and maintained ServiceNow scripts, including Business Rules, Client Scripts, and UI Policies, to automate processes and enhance user experience.

• Conducted unit testing, integration testing, and performance testing to validate ServiceNow configurations and customizations.

• Participated in ServiceNow upgrade projects, analyzing impact on

• existing customizations and performing necessary modifications to ensure compatibility with new platform versions.

• Provided technical support and guidance to ServiceNow administrators and end users, troubleshooting issues and implementing solutions to improve system reliability and performance.

• Delivered technical support to end users via phone, email, and in-person, troubleshooting hardware, software, and network issues.

• Installed, configured, and maintained desktop operating systems, applications, and utilities, ensuring compatibility and compliance with company standards.

• Assisted with the setup and configuration of mobile devices, including smartphones and tablets, for corporate use.

• Diagnosed and resolved hardware problems, coordinating repairs or replacements as needed to minimize downtime.

• Managed IT inventory and procurement processes, tracking equipment orders, deliveries, and warranties.

• Assisted in the development and implementation of IT policies, procedures, and standards to ensure consistency and compliance.Delivered technical support to end users via phone, email, and in-person, troubleshooting hardware, software, and network issues

• Installed, configured, and maintained desktop operating systems, applications, and utilities.

• Installed, configured, and maintained desktop computers, laptops, printers, and other peripherals, ensuring proper functionality and connectivity.

• Deployed operating system images, software updates, and patches using automated deployment tools such as Microsoft SCCM or similar.

• Managed user accounts, permissions, and access controls in Active Directory, ensuring security and compliance with company policies.

• Conducted regular hardware and software inventory audits, documenting assets and identifying areas for optimization or improvement.

• Collaborated with cross-functional teams to implement IT projects, such as system upgrades, migrations, and new software rollouts.

• Provided end-user training and documentation to support the adoption of new technologies and best practices.

• As a 2d Visual Effects Artist has worked on multiple projects.