VIJAYARAGHAVAN A N
Chennai
Summary
Logistics and Freight Operations Professional with 10+ years of experience in freight forwarding, supply chain operations, 3PL logistics, customer relationship management, pricing analysis, and team leadership. Proven expertise in shipment coordination, carrier negotiations, invoice auditing, process optimization, and stakeholder management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freight Operations Analyst
Office Frame Work Solutions Pvt. Ltd.
01.2021 - Current
- Managed end-to-end export freight operations, including pricing, shipment coordination, and capacity planning with airlines, ocean carriers, and trucking partners.
- Built and maintained a strong network of U.S. trucking providers, securing competitive inland transportation rates while ensuring service reliability.
- Oversaw end-to-end supply chain operations, coordinating shipments from origin to final destination while maintaining compliance with customer and carrier requirements.
- Managed key international customer accounts across the Middle East, France, Lebanon, and other global markets, providing proactive shipment updates and delivering high levels of customer satisfaction.
- Directed third-party logistics (3PL) and fulfillment operations, ensuring seamless coordination between warehouses, carriers, and overseas agents.
- Engaged customers through friendly communication to build lasting business relationships.
- Gained familiarity with AES filing and customs compliance procedures for specific countries.
- Documentation preparation of SLI/PACKING LIST/AWB
- Acquired experience in managing LCL and FCL export shipping operations.
- Negotiated freight and transportation rates with airlines, carriers, and trucking companies to optimize shipping costs, improve transit times, and maximize profitability.
- Led cross-functional operational teams to ensure timely cargo processing, customs clearance, and on-time shipment execution while meeting customer SLAs.
- Performed detailed freight invoice audits and billing verification, identifying pricing discrepancies, duplicate charges, and incorrect carrier invoices.
- Recovered an average of $2,000-$3,000 per month by successfully disputing incorrect carrier billing charges and securing reimbursements through data-driven invoice audits.
- Ensured accurate preparation and verification of export documentation, shipment milestones, and compliance with international shipping regulations.
- Recovered $24,000-$36,000 annually through successful carrier billing dispute resolution.
- Consistently negotiated cost-effective freight solutions while maintaining service quality and delivery performance.
- Coordinated urgent DG and temperature-controlled shipments with zero compliance violations.
- Managed high-value international export shipments across multiple regions with strong customer satisfaction and operational efficiency.
- Improved billing accuracy and reduced unnecessary logistics costs through proactive invoice auditing and process improvements.
Team Lead - Logistics & Accounting
Matrix Business Service
01.2019 - 01.2021
- Managed logistics operations for key accounts, including P&G, Unilever, and RailTo, delivering high service levels and maintaining strong customer relationships.
- Led and supervised a team of 10 logistics professionals, ensuring efficient daily operations, task allocation, and adherence to service-level agreements (SLAs).
- Monitored shipment status and coordinated with transport providers to ensure timely cargo movement and proactive resolution of operational issues.
- Coordinated with Indian inland trucking partners to facilitate timely cargo movement between manufacturing sites, warehouses, ports, and customer locations.
- Planned and monitored truck schedules to optimize vehicle utilization and maintain on-time pickup and delivery performance.
- Liaised with transport vendors and internal stakeholders to efficiently resolve operational and billing discrepancies.
- Verified customs clearance documentation to ensure compliance with import/export regulations and facilitate seamless cargo clearance.
Workflow Specialist - Domain Marketing Analysis
TCS
01.2015 - 01.2019
- Supported market release planning and workflow coordination.
- Documented business requirements to align stakeholder needs with project objectives.
- Coordinated workflows among stakeholders and operational teams to ensure project alignment.
- Managed MIS reporting and customer support to enhance data visibility and user satisfaction.
Education
MBA - Finance
University of Madras
07-2026
B.Com - General
Ramakrishna Mission Vivekananda College
Skills
- Freight Operations
- 3PL Logistics
- Supply Chain Management
- Carrier Negotiation
- Pricing Analysis
- Customer Relationship Management
- Team Leadership
- SAP
- Invoice Auditing
- MS Excel
- Process Improvement
- CargoWise
- DHL/FedEx/UPS portals
- Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting)
- Attention to detail
- Time management
- Multitasking
- Communication
- Negotiation
- Customer service
- Team collaboration
Certification
- IATA Cargo Introductory Course
- Agile Working Certification
- DG course Pursuing
Awards Recognition
- Star Performer Award
- Service Commitment Award
- Performance Linked Award
Performance Metrics
- Number of shipments handled per month
- On-time shipment rate
- Documentation accuracy
- Cost savings achieved
- Customer satisfaction
- Billing recoveries
System Knowledge
- CargoWise
- DHL/FedEx/UPS portals
- SAP
- Microsoft Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting)
Timeline
Freight Operations Analyst
Office Frame Work Solutions Pvt. Ltd.
01.2021 - Current
Team Lead - Logistics & Accounting
Matrix Business Service
01.2019 - 01.2021
Workflow Specialist - Domain Marketing Analysis
TCS
01.2015 - 01.2019
MBA - Finance
University of Madras
B.Com - General
Ramakrishna Mission Vivekananda College