Vijayaraghavan H
Chennai
Summary
Logistical planner with exceptional organization and time-management skills. Optimizes schedules and workflows to achieve maximum efficiency. Skilled in budget controls, staff management and liaising with customers and stakeholders. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Senior Duty Manager
Park Hyatt
05.2025 - Current
- Ensured compliance with industry regulations and company policies through regular audits and inspections.
- Analyzed key performance indicators to identify areas for improvement in hotel operations.
- Increased revenue by creating targeted promotional campaigns in collaboration with the marketing team.
- Played an active role in crisis management situations, coordinating appropriate responses to maintain guest safety and comfort.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
- Generated and printed daily financial reports to track hotel performance.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Assisted management in forecasting room occupancy rates, optimizing room allocation and maximizing revenue.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Senior Duty Manager
Hyatt Regency
06.2023 - Current
- Held regular briefings with team members, motivating staff to achieve exceptional results for customers.
- Used proactive problem-solving skills to resolve issues quickly and effectively, minimizing operational disruptions.
- Monitored staff performance and developed improvement plans.
- Monitored financial statements and reported revenue and cash flow changes, triggering strategic initiatives to grow income.
- Conducted end-of-month audits for upper management review.
- Fostered a positive work environment, motivating staff to achieve personal and team targets.
- Performed night and Infsays audits simultaneously.
- Effectively managed arrival meet and precon meetings to ensure seamless project closure.
- Handled overbooked positions and maintained inventory balance.
- Running the Hotel Nationality reports without discrepancies.
- Tallying the C Form arrival and departure report.
- Running the Deposit ledger report to avoid the negative balance.
- Checking the Group room rate to avoid rate discrepancies.
- Checking the Rate Variance Report for the current in house guests.
- Verifying the Out of Order and Out of Service remove and removing before running the night audit process
- Generating the Managers Flash report for the previous night to verify the hotels closing.
- Running the Negative posting report for the previous night and make the required allowance form the higher entries made with proper closure.
Duty Manager
Sheraton Grand Resort and Spa
10.2022 - 06.2023
- Preparing IScala for stationeries internal department.
- Handling guest calls(Guest call center one touch button)
- Following the standard procedure for cash handling.
- Giving attention to group check in.
Team Leader Supervisor
Hyatt Regency
10.2021 - 10.2022
- Handling checkin and checkout.
- Making roaster for trainee
- Handled group checkin for 400 Pax count(Garment Life Exhibition)
- Handling customer queries.
- Lead allocation &admin activities.
Senior Guest Service Agent
Hyatt Regency
12.2019 - 10.2021
- Achieved high ratings and positive feedback from guests on Trip Advisor.
- Engaged in the Hyatt Employee Development Program, resulting in personal growth and increased expertise
- Recognized by guests resulting in being awarded the 2021 Certificate of Excellence.
- Achieved highest level of recognition with Platinum Certificate of Hystar award
- Certificate of Excellence Hystar award(Platinum & Gold)
- Ranked top in enrolling customers for the World of Hyatt points program.
Guest Service Associate
Hyatt Regency
12.2017 - 12.2019
- Facilitated smooth and efficient group check-in for a 300-person conference party.
- Streamlined interdepartmental communication to ensure efficient workflow within the Guest services - One touch unit.
- Executed tasks using the RESERVE system for booking purposes.
- Produced pre-audit reports in preparation for nightly audits.
- Ensured the reports were always submitted punctually.
- Assisted in managing guest service operations during peak times to maintain high-quality standards.
- Carried out room inspections ahead of customer check-in, ensuring quality standards met brand expectations.
Guest Service Representative
ITC Welcome Hotel
06.2016 - 12.2017
- Conducted regular inspections of public areas and guest rooms to uphold rigorous standards of cleanliness and comfort.
- Liaised with external vendors and service providers to ensure guest requests for external services were fulfilled satisfactorily.
- Coordinated with housekeeping and maintenance teams to address room issues and special requests promptly.
- Handled guest complaints efficiently, offering prompt solutions to maintain high levels of satisfaction.
- Maintained detailed records of bookings, payments, and special requests to ensure smooth operations.
- Implemented feedback mechanisms for guests to share their stay experience, contributing to continuous improvement efforts.
Industrial Trainee
ITC Grand Chola
01.2016 - 04.2016
- Deep understanding of hotel operations, protocols, and best practices acquired.
- Received recognition for outstanding performance with the Best Trainee Award in the House Keeping department.
- Observed health and safety guidelines by wearing personal protective equipment to minimise injuries during operations.
- Completed industrial tasks, such as equipment maintenance and quality checks without supervision or assistance by managers.
Education
Certificate of Higher Education - Bachelor of Hotel Management
SRM University
Kattankulathur, TN01.2016
Certificate of Higher Education - Computer Science
AVM Higher Secondary School
Chennai, TN01.2012
Certificate of Higher Education - undefined
Sri Child Fruit Matric School
01.2010
Skills
- Compliance standards
- Budget analysis
- Schedule development
- Coordination
- Resourcefulness
- Waste Reduction
- Staff Discipline
- Inventory Oversight
- Customer Service
- Time Management
- Multitasking
- Team Leadership
Timeline
Senior Duty Manager
Park Hyatt
05.2025 - Current
Senior Duty Manager
Hyatt Regency
06.2023 - Current
Duty Manager
Sheraton Grand Resort and Spa
10.2022 - 06.2023
Team Leader Supervisor
Hyatt Regency
10.2021 - 10.2022
Senior Guest Service Agent
Hyatt Regency
12.2019 - 10.2021
Guest Service Associate
Hyatt Regency
12.2017 - 12.2019
Guest Service Representative
ITC Welcome Hotel
06.2016 - 12.2017
Industrial Trainee
ITC Grand Chola
01.2016 - 04.2016
Certificate of Higher Education - Computer Science
AVM Higher Secondary School
Certificate of Higher Education - undefined
Sri Child Fruit Matric School
Certificate of Higher Education - Bachelor of Hotel Management
SRM University
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