Summary
Overview
Work History
Education
Skills
PROJECTS
Timeline
Generic

Vijayarajan G

Madurai

Summary

Experienced L1 Support Engineer with a proven ability to troubleshoot and resolve complex technical issues in fast-paced environments. Skilled in optimizing performance for critical systems to ensure seamless operations. Seeking a challenging role to apply technical skills and problem-solving expertise, enhancing the stability and efficiency of mission-critical applications.

Overview

4
4
years of professional experience

Work History

L1 Support Engineer

Webtreesm IT Solutions Private LImited
02.2024 - Current
  • Providing 24/7 On-Call support for critical production databases.
  • Performing daily health check and preparing a report based on it.
  • Scheduled and maintain routine Jobs, Alerts and Maintenance Plans.
  • Managing backups on a daily basis and recovery (as per request).
  • Raising Change requests for any production change to be made and other defined requests for their respective purpose.
  • Extracting records from the database by using SQL Queries.
  • Handling Up-Down and patching activities of application.
  • Making appropriate changes to schedules when some jobs are delayed.
  • Providing level 2 support and resolving the tickets as per the SLA .
  • Provide prompt resolution to the issues of customer. Contributing in Test Plan Preparation.
  • Discuss the Impact and Urgency to decide and degrade the priority. Generating monthly service level reports incident registers.
  • Always meet the SLA guidelines.
  • Always prioritize the tasks based on the business needs.
  • Core working on Database and UNIX logs to investigate the RCA of issue.
  • Maintaining disk space and housekeeping for all the UNIX servers. Monitor CPU and Disk utilization for all the UNIX server.
  • Huge work on documentation and update it on SharePoint/Confluence.Providing L1 support 24/7
  • Responsible for reviewing all open tickets, resolve and close any existing tickets.
  • Troubleshooting Day-to-Day issues with various servers on different Platforms.
  • Implementations to enhance data management or reporting.
  • Track record of matching business objectives to current and emerging technologies.
  • Involving in Daily incident management and resolves the day-to-day problems raised by the users and incidents which are logged by an Event monitoring system.
  • Verify the system error logs and resolve the issues.
  • Excellent in relationship management with the clients as well as with the team.

Support Engineer

Renovation Automation Services Pvt Ltd
05.2023 - 01.2024
  • Monitor and troubleshooting production issues, ensuring minimal disruption to banking services, and create detailed incident reports in ServiceNow.
  • Perform root cause analysis using Splunk for performance bottlenecks and application failures, reducing recurring incidents and enhancing system stability.
  • Utilize Oracle SQL for querying and analyzing data to resolve production issues related to database performance, ensuring fast query response times in critical banking systems.
  • Leverage Shell scripting to automate recurring support tasks such as log analysis, backups, and batch job monitoring, increasing efficiency and reducing human error.
  • Collaborate with cross-functional teams through Jira to manage tickets, track progress on issue resolution, and ensure timely delivery of fixes and enhancements.
  • Continuously monitor and optimize the performance of production systems through proactive tuning, scripting, and application performance monitoring, improving system reliability and user experience.

Support Engineer

GMR Technology
02.2021 - 03.2023
  • Provide 24/7 production support for critical healthcare applications, utilizing Shell scripts to automate routine tasks and resolve recurring incidents, improving operational efficiency.
  • Develop and maintain Shell Scripts to monitor and manage system processes, file transfers, and job schedules, ensuring seamless and uninterrupted application performance in a UNIX environment.
  • Analyze and troubleshoot application issues using Splunk, creating dashboards and alerts for real-time monitoring of logs, identifying root causes, and ensuring timely resolution of incidents.
  • Perform Oracle SQL queries to extract, manipulate, and analyze data from healthcare databases, enabling fast identification and resolution of data discrepancies or errors.
  • Collaborate with cross-functional teams and healthcare stakeholders to prioritize and resolve issues, utilizing Jira for incident management, bug tracking, and project planning, ensuring adherence to SLAs.
  • Conduct root cause analysis and implement permanent fixes for recurring issues, reducing downtime and ensuring continuous availability of critical healthcare systems in a UNIX environment.
  • Perform routine database health checks and write Shell scripts to automate data backups, monitoring, and validation processes, ensuring data integrity and system reliability.
  • Work closely with developers and system administrators to manage application deployments and upgrades, providing pre- and post-release support and verifying smooth transition of new features into production

Education

Bachelor of Engineering - Automobile

Surya College Of Engineering
Villupuram, India

Skills

  • SQL
  • Unix
  • Putty
  • Winscp
  • Monitoring
  • Shell Scripting
  • Jira
  • Servicenow
  • Splunk
  • Incident Management

PROJECTS


  • Project - 1 |Healthcare| Life Bridge Health (US)


  • Project - 2 |Banking| WaFd Bank (US)


  • Project - 3|E - Commerce| L.K. Bennett ( UK )



Timeline

L1 Support Engineer

Webtreesm IT Solutions Private LImited
02.2024 - Current

Support Engineer

Renovation Automation Services Pvt Ltd
05.2023 - 01.2024

Support Engineer

GMR Technology
02.2021 - 03.2023

Bachelor of Engineering - Automobile

Surya College Of Engineering

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