Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Timeline
Generic

MadhanaGopal G

Chennai

Summary

Team Leader with proven expertise at Financial Software & Systems (P) Ltd, excelling in ATM troubleshooting and database maintenance. Successfully enhanced transaction tracking and improved ATM performance through strategic analysis. Adept in vendor management and customer relations, fostering strong partnerships and ensuring high satisfaction rates.

Overview

11
11
years of professional experience

Work History

Team Leader

Financial Software & Systems (P) Ltd
Chennai
08.2015 - Current
  • Team Management/Work allocation.
  • Maintained ATM database for accurate transaction tracking and reporting.
  • Provided application support to OEM vendors, resolving technical inquiries promptly.
  • Supported database maintenance on application support servers to enhance performance.
  • Analyzed low-transacting ATMs, implementing strategies for improvement.
  • Responded to customer inquiries regarding ATM functionality and fault resolution on first contact.
  • Executed project and vendor management activities to streamline operations.
  • HDD encryption/decryption, and user configuration.
  • Pushing the TLS certificate to ATM Machines through TSS tool.
  • Supporting for the Testing in the ATMs/ TSS server.

Customer Service Executive

First Source Solutions (P) LTD
Chennai
02.2014 - 08.2015
  • Customer Handling.
  • Supporting Customers to raise Requests.
  • Bill payment collection for Landline & Broadband connection.
  • Payment status Data Preparation.
  • Customer Retention.

Education

B.Sc - Computer Science & Information Technology

Ayya Nadar Janaki Ammal Arts & Science College
Sivakasi, Virudhunagar District
05-2013

Skills

  • ATM troubleshooting
  • Database Maintenance
  • Application support
  • Vendor management
  • Project management
  • Customer management
  • Team Management

Affiliations

  • TLS certificate pushing in IOB ATMs
  • ATM Machines deployment & Installation.

Languages

English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Telugu
Proficient (C2)
C2

Accomplishments

Won Best employee award.

Won Best Team award for maintaining the Good uptime

Timeline

Team Leader

Financial Software & Systems (P) Ltd
08.2015 - Current

Customer Service Executive

First Source Solutions (P) LTD
02.2014 - 08.2015

B.Sc - Computer Science & Information Technology

Ayya Nadar Janaki Ammal Arts & Science College

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MadhanaGopal G