Volunteering
Vijayavani Sagar
Consultant Order to cash
Ahmedabad,GJ
Summary
Experienced professional in B2B Collections, Operations and Order to Cash process. Overall 10 years of experience. Of which 7 in Accounts Receivables, 3 years in Operations. The primary focus of the entire experience was customer satisfaction and integrity with the assigned job. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
10
10
years of professional experience
1
1
Certification
1
1
Language
Work History
Team Lead - Operations
CreditMantri.com
5 2016 - 11.2016
- Handle a team of 4 members who work on new and aged accounts
- Check customer’s credit score and history based on credit report by either CIBIL/ Equifax/ Experian and providing information on how to improve the score and become loan eligible
- Work with banks and other financial lending institutions and get information on how to close bad accounts of the customer
- Negotiating the amount with banks and helping the customer clear those accounts so that the credit score is improved
- If needed follow up with banks and credit rating agencies to update or expedite the information on customer accounts to reflect correct status
- Contacting with lenders who have signed with the company on a day-to-day basis and get the amount and information to close customer’s account
- Clearing the emails received by lenders and customers on a day-to-day basis.
Consultant - Order to Cash Department
Virtusa Consulting Services Pvt Ltd
05.2012 - 08.2013
- Handled a portfolio of 100 million per quarter for NASDAQ listed company
- Responsible for paperwork tracking (SOW/MSA) to analyze Revenue and to bridge the gap between achieved and expected forecast targets
- Responsible for End-to-End AR process for Major clients (Invoicing/Posting/Invoice submissions /Collections follow up/Cash Applications)
- Assist and responsible for month-end and quarter-end revenue recognition tasks for Global Revenue and Perform account analysis as needed
- Accounting of Accrued Income / Deferred Income and tracking the backlog on periodical basis
- Ensure all the invoices are raised accurately on time and also to ensure invoices are delivered as per client’s requirement
- Ensuring that invoices are dispatched on time.
Consultant - Operations
Opulance Solutions Pvt Ltd
04.2010 - 04.2012
- Responsible for all HR-related issues affecting team members, including conducting appraisals, promotions and terminations
- Manage attendance and attendance incentive for the team
- Handling team of 13 members from various divisions, i.e Sales, Accounts, Customer and Technical support
- Implemented training schedules for staff on newly launched products and updates on existing product
- Interacting with clients on a regular basis to resolve escalations and queries of clients
- Coach and mentor team members so that they are able to manage their performance to achieve individual & business goals.
Group Lead - Shared Services
Dell International Services India Pvt Ltd
10.2003 - 11.2009
- Handled portfolio of 50 – 70 million on quarter-on-quarter basis
- Accountable for reducing delinquency on assigned accounts
- Auditing of debit / credit notes transactions
- Monitor account reconciliation, collection and allocation of payments, carry out billing, collection and reporting activities according to specific deadlines, monitoring customer account details for non-payments, delayed payments and other irregularities
- Resolving customer queries
- As account becomes overdue contact the customers via phone, fax and write letters to the customer reminding them that the account is overdue and request that they clear the invoices
- Report and update the Legal Department regarding the defaulters
- Ensure recovery from de-active and old disputed account
- The role involves managing late-stage accounts & monitoring to attain desired performance in the cost-effective manner which should be profitable for the organization
- Partner with other departments, DRT, customers, and team members to improve current processes (i.e
- Solution oriented, conference calls, interlocks with sales, customer care, idea storm
- Communicate& follow up effectively with sales department regarding customer accounts on a timely basis
- Establish and maintain effective and cooperative working relationships with customers
- Daily Bank Reconciliation and Collections Reporting to the Management
- Verifying Purchase order versus invoices and correct the invoices before the product and invoice reach the customer
- Check Shipping charges, Tax charges and correct if the order is incorrect
- Responsible for Service Delivery, driving SLA metrics, and providing leadership in dealing with overall operational and client issues
- Ensuring that the clients of the business group are satisfied with the team’s performance
- Meet the performance metrics such as A/R Current %, Reserve reduction and 90+Credits on a monthly/quarterly basis
- Monitoring team attendance, evaluate staff performance and handling issues pertaining to the same
- Publish ageing report for the week and month to the team so that the team is aware of expected and achieved target.
Education
Master’s Degree - Computer Science
RGR Siddhanthi College for Women
Hyderabad, TelanganaBachelor’s Degree - Computer Science
Kranthi Degree College for Women
Hyderabad, TelanganaSkills
Schedule Management
Resource Allocation
Complaint resolution
Employee Evaluation
Coaching and Mentoring
Performance Improvement
Certification
Certified Accounting Technician
Interests
Cooking
Timeline
Certified Accounting Technician
05-2015
Consultant - Order to Cash Department
Virtusa Consulting Services Pvt Ltd
05.2012 - 08.2013
Consultant - Operations
Opulance Solutions Pvt Ltd
04.2010 - 04.2012
Group Lead - Shared Services
Dell International Services India Pvt Ltd
10.2003 - 11.2009
Team Lead - Operations
CreditMantri.com
5 2016 - 11.2016
Master’s Degree - Computer Science
RGR Siddhanthi College for Women
Bachelor’s Degree - Computer Science
Kranthi Degree College for Women