Vijayender Acharya
Account Manager
Hyderabad
Summary
Industry Preference: Banking / Financial Service / Business Operation Location Preference: India only Vijayender Acharya Business Development | Key Account Management | Team Management vijayender.acharya@gmail.com +91 9950270820 Industry Preference: Banking / Financial Service / Business Operation Location Preference: India only
Overview
20
20
years of professional experience
1
1
English
1
1
Hindi
Work History
Account Manager
ACCELERATE TRAVEL LIMITED
Hyderabad, TS
03.2022 - Current
- Key Result, Managing day-to-day operations and account related aspects and reporting Cooperate Executive Director
- Leading a team of 6 to 10 members
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
Account Manager
Ariana Travel Ltd. / Ariana Exchange UK Ltd
London, UK
03.2010 - 01.2016
- Consulted with businesses to supply accurate product and service information.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
Business Manager
VijKan & CO
Hyderabad, TS
01.2016 - 02.2022
- Family Business
- Growth Path / Deputations
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
Sr CSA
Reliance Jewels
02.2008 - 01.2010
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed and maintained strong relationships with customers to foster repeat business.
- Took cash and credit card payments via phone, in person, and through email.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Manager
Panjagutta Store
04.2006 - 01.2008
Sales Manager
Meena Jewellers
Hyderabad
11.2003 - 01.2008
Education
Master Degree - Marketing & Innovation
London School Marketing, Anglia Ruskin University
Post Graduate Management - undefined
Maderian Business School London, University of Bolton
PGMED - Corporate
NCFE
Bachelor of Commerce - undefined
Osmania University
Skills
Market Penetrationundefined
Timeline
Account Manager
ACCELERATE TRAVEL LIMITED
03.2022 - Current
Business Manager
VijKan & CO
01.2016 - 02.2022
Account Manager
Ariana Travel Ltd. / Ariana Exchange UK Ltd
03.2010 - 01.2016
Sr CSA
Reliance Jewels
02.2008 - 01.2010
Sales Manager
Panjagutta Store
04.2006 - 01.2008
Sales Manager
Meena Jewellers
11.2003 - 01.2008
Master Degree - Marketing & Innovation
London School Marketing, Anglia Ruskin University
Post Graduate Management - undefined
Maderian Business School London, University of Bolton
PGMED - Corporate
NCFE
Bachelor of Commerce - undefined
Osmania University
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