Vijayender Acharya
Account Manager
Hyderabad
Summary
Industry Preference: Banking / Financial Service / Business Operation Location Preference: India only Vijayender Acharya Business Development | Key Account Management | Team Management vijayender.acharya@gmail.com +91 9950270820 Industry Preference: Banking / Financial Service / Business Operation Location Preference: India only
Overview
20
20
years of professional experience
1
1
English
1
1
Hindi
Work History
Account Manager
ACCELERATE TRAVEL LIMITED
Hyderabad, TS
03.2022 - Current
- Key Result, Managing day-to-day operations and account related aspects and reporting Cooperate Executive Director
- Leading a team of 6 to 10 members
- Created organizational structures to improve accounting and finance functions.
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Reviewed documentation and identified financial discrepancies where applicable.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Partnered with IT and operational leadership to develop financial business plans with detailed benchmarks.
Account Manager
Ariana Travel Ltd. / Ariana Exchange UK Ltd
London, UK
03.2010 - 01.2016
- Consulted with businesses to supply accurate product and service information.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Presented professional image consistent with company's brand values.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Quoted prices, credit terms and other bid specifications.
- Met existing customers to review current services and expand sales opportunities.
Business Manager
VijKan & CO
Hyderabad, TS
01.2016 - 02.2022
- Family Business
- Growth Path / Deputations
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Enhanced and redefined organizational structure to maintain competitive edge across territories.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Devised strategies to boost customer sales and drive referrals due to excellent service resulting in new customer relationships.
- Implemented escalation procedures to effectively handle time-sensitive issues.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced operational risks while organizing data to forecast performance trends.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Raised property accuracy and accountability by creating new automated tracking method.
Sr CSA
Reliance Jewels
02.2008 - 01.2010
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Utilized active listening skills to understand customer needs and provide tailored solutions.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Developed and maintained strong relationships with customers to foster repeat business.
- Took cash and credit card payments via phone, in person, and through email.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Manager
Panjagutta Store
04.2006 - 01.2008
Sales Manager
Meena Jewellers
Hyderabad
11.2003 - 01.2008
Education
Master Degree - Marketing & Innovation
London School Marketing, Anglia Ruskin University
Post Graduate Management - undefined
Maderian Business School London, University of Bolton
PGMED - Corporate
NCFE
Bachelor of Commerce - undefined
Osmania University
Skills
Market PenetrationBusiness DevelopmentRevenue GenerationCustomer ServiceKey Account ManagementVendor ManagementMIS & DocumentationTeam Management & LeadershipA multi-faceted professional, skilled in blending creative intellect / insight and sharp planning skills for managing business operations & meeting top / bottom-line objectives”Profile SummaryA result-oriented professional offering 15 years of strong, decisive executive leadership in Strategy Planning, Business Development and Key Account ManagementExtensive background in complex and challenging environments with proven ability to represent the company with clients and business partnersAn accomplished professional who has successfully managed business operations as well as achieved year-on-year growth in business and revenue targets across assignmentsActed as an intermediary between the bank & client for implementing the Virtual Master Card process for smoothing the payment process for Corporate Department and also automated billing payment through virtual card gate wayLeveraged skills in making presentations before the prospective clients to promote the company’s services and negotiating with them to finalize mutually beneficial business dealsProven track record in implementing new strategies and techniques and building healthy customer relationships for long term benefitsProfound experience in analysing business potential, conceptualizing & executing strategies to drive sales, augment turnover and achieve the desired targetsShowing consistent performance in terms of increasing the breadth of market span, new product/channel development, strategy implementation for deeper market penetration and expanding market shareShowcased outstanding skills in devising effective strategies, positioning products, escalating sales turnovers in highly competitive market environmentsHoned with strong ownership, planning, interpersonal and people management skillsHighlightsAcknowledged with an Appreciation consecutives 3 times from Managing Director for providing excellence support to the organization growthBagged an Appreciation Certificate for being an outstanding sales support professional in Dec’13Merit of acquiring work permit for 5 years (Valid till Dec’19) which was sponsored by the organizationPlayed a key role in adding new revenue streams by steering travel process for clientsDeveloped strategies for expanding business like introducing Concierge services for ExcomFeb’08 – Jan’10 Reliance Jewels, Hyderabad as Senior Customer Service AssociateGrowth Path / DeputationsSenior Customer Service AssociateKey Result Areas
Cost reviewing
Account verification
Order management
National accounts
Sales Reporting
Business process optimization
Account development
Vendor relations
Vendor management
Client Development
Team Training
Coordinating documents
Trend forecasting
Goals and performance
Sales analysis
Account management
Database Management
Credit reports
Timeline
Account Manager
ACCELERATE TRAVEL LIMITED
03.2022 - Current
Business Manager
VijKan & CO
01.2016 - 02.2022
Account Manager
Ariana Travel Ltd. / Ariana Exchange UK Ltd
03.2010 - 01.2016
Sr CSA
Reliance Jewels
02.2008 - 01.2010
Sales Manager
Panjagutta Store
04.2006 - 01.2008
Sales Manager
Meena Jewellers
11.2003 - 01.2008
Master Degree - Marketing & Innovation
London School Marketing, Anglia Ruskin University
Post Graduate Management - undefined
Maderian Business School London, University of Bolton
PGMED - Corporate
NCFE
Bachelor of Commerce - undefined
Osmania University