Vijayeswari Pindi
Hyderabad
Summary
Proactive Operations and Client Management Professional with 3 years of experience in process optimization and stakeholder management. Adept at analyzing front-end and back-end data to drive informed decision-making. Strong stakeholder engagement and technical problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Seller Support Associate
Amazon
08.2022 - 11.2024
- Reviewed and moderated user-generated content related to product listings, ensuring adherence to Amazon’s policies and community guidelines.
- Investigated and resolved policy violations, inappropriate content, and fraudulent listings by analyzing front-end and back-end data.
- Assisted sellers with compliance-related issues, including misleading product information, restricted products, and counterfeit detections.
- Managed daily ticket assignments, ensuring timely resolution of seller queries across multiple marketplaces.
- Analyzed content trends to identify potential risks and abuse patterns, providing actionable insights to improve policy enforcement.
- Maintained detailed records of moderation decisions, ensuring transparency and accountability in content review processes.
- Reviewed sensitive content on the Amazon marketplace to ensure compliance with Amazon’s content policies and marketplace guidelines.
- Investigated and removed policy-violating content, inappropriate listings, and fraudulent product descriptions to maintain platform integrity.
- Created and maintained various performance, evaluation, and issue log reports.
- Resolved complex operational issues for sellers, improving customer experience, and SLA compliance.
- Demonstrated adaptability by working in a fast-paced, dynamic environment to meet critical business needs.
- Demonstrated adaptability to internal tools and processes, contributing to workflow optimization.
Process Associate
Wipro Limited
04.2021 - 06.2022
- Ensured accurate data entry and document updates, meeting quality and service-level agreement standards.
- Resolved client inquiries and escalations through effective communication and detailed research.
- Built strong relationships with internal stakeholders to facilitate the smooth resolution of client inquiries and escalations.
- Prepared PowerPoint presentations summarizing research findings and insights for UK and US clients.
- Improved client satisfaction by resolving inquiries and escalations promptly, through effective communication.
- Conducted training sessions to enhance team performance, improving adherence to quality assurance practices.
- Maintained customer relations through communication and helpful interactions.
- Compiled comprehensive reports for client meetings to ensure data was up to date.
- Addressed member and client inquiries via email and calls promptly.
- Compiled and analyzed reports for clients, enabling data-driven decisions, and better transparency in operations.
Education
Bachelor's - Bachelor of Business Administration
Andhra University
12.2020
Skills
- Process optimization
- Stakeholder engagement
- Data Analysis and Reporting
- Communication
- Technical Tools: MS Excel (Pivot Tables, VLOOKUP, Data Validation)
- Attention to detail
Accomplishments
- Awarded "Employee of the Month" for maintaining 100% quality and resolving claims efficiently.
- Improved claims processing turnaround time by 20% through detailed research and proactive communication.
- Achieved a 95% customer satisfaction rate by delivering timely and accurate resolutions.
Certification
SQL beginner to advanced for data professionals| code basics|2024
Excel: Mother of business intelligence| code basics|2024
Timeline
Seller Support Associate
Amazon
08.2022 - 11.2024
Process Associate
Wipro Limited
04.2021 - 06.2022
Bachelor's - Bachelor of Business Administration
Andhra University
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